Submenu is no showing for any new menu added under menu

This topic has 7 replies, 4 voices, and was last updated 2 weeks, 4 days ago ago by Andrew Mitchell

  • Avatar: sefat
    sefat
    Participant
    January 18, 2025 at 16:13

    submenu is no showing for any new menu added under menu

    Example screenshot added

    Files is visible for topic creator and
    support staff only.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2025 at 10:04

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: sefat
    sefat
    Participant
    January 20, 2025 at 13:59

    Added access

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 20, 2025 at 15:54

    Hello, Sefat,

    We appreciate your prompt response.

    The menu is currently visible – https://gyazo.com/ac6780ce631700879f2d95c3388950ae
    Please clear cache of your browser.

    Best regards,
    8Theme’s Team

    Avatar: sefat
    sefat
    Participant
    January 20, 2025 at 16:47

    I have added one sub-menu under “Lagring og Media”
    Is not showing after removing the cache.
    can you please take a quick look?

    Files is visible for topic creator and
    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 21, 2025 at 09:15

    Dear @sefat,

    We hope this message finds you well.

    We would like to inform you that the previous menu items are displayed correctly, as per our earlier communication. You can view them here: https://prnt.sc/Tv3M7_d7EOp_. Additionally, the new menu item you recently added is also visible in your menu, as shown here: https://prnt.sc/Uqv4TunmsuMg.

    To ensure you see the most up-to-date version of your menu, we kindly recommend clearing your browser cache after making any modifications. This will allow you to view the uncached version of the menu. Alternatively, you may also check the menu from different devices for confirmation.

    Thank you for your understanding and for respecting our support team’s time. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 21, 2025 at 20:20

    Dear sefat,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

  • Viewing 7 results - 1 through 7 (of 7 total)

The issue related to '‘submenu is no showing for any new menu added under menu’' has been successfully resolved, and the topic is now closed for further responses

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