Jack Richardson

Hello @Grafica,

We hope this message finds you well.

We have conducted several tests on your website in an effort to identify the issue, but unfortunately, we have not yet found a definitive solution. In order to proceed with more in-depth troubleshooting, we kindly request your permission to temporarily deactivate certain plugins or switch to a default theme. This will help us isolate the cause of the problem more effectively.

During our investigation, we noticed a JavaScript error in the browser console, which appears to be related to a known issue discussed on the official Elementor support forum: https://wordpress.org/support/topic/js-error-167/.

As a temporary workaround to enable content editing, we suggest the following steps:
1. Open the editor for any page.
2. Navigate to the Site Settings (as shown here: https://prnt.sc/vkBKAnvVbqtR).
3. Return to the previous screen, and the Elementor panel should display correctly (example: https://gyazo.com/385e6355d1fea427fb405f20c77aab50).

We appreciate your cooperation and look forward to resolving this issue as soon as possible.

Best regards,
The 8Theme Team

Hello @Santi,

Thank you for reaching out to us. We appreciate your message and are happy to assist you with your request.

Please feel free to provide any additional details or clarification if needed, and we will do our best to support you promptly.

Best Regards,
8Theme’s Team

Hello @Tanweer,

We hope this message finds you well.

It appears that certain plugins or custom code may be preventing the content of the wishlist page from displaying correctly. In order to investigate the issue further and implement a solution, we kindly request that you provide us with FTP access to your site.

Your cooperation is greatly appreciated, and we will do our best to resolve the matter promptly.

Best regards,
The 8Theme Team

Hello @Siddharth,

We hope this message finds you well.

We have reviewed your website but were unable to identify the reported issue with the mega menu display. Could you kindly verify whether the mega menus are appearing correctly on your end?

In the meantime, we have implemented the following code snippet in the xstore-child/functions.php file as a precautionary measure:

add_filter('etheme_mega_menu_query_cached', '__return_false');

Please let us know if the issue persists or if there is anything further we can assist you with.

Best regards,
The 8Theme Team

Hello @Elgaroe,

Thank you for reaching out.

Please note that the widgets you are using in the sidebar are designed to be displayed exclusively on WooCommerce-based pages. According to the official WooCommerce documentation (https://woocommerce.com/document/woocommerce-widgets/), the page where you have added the sidebar is considered a standard page, not a WooCommerce-specific one.

We kindly recommend exploring the functionality of the Archive Products Builder with conditional display features, which may better suit your needs. You can find more information and guidance here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best regards,
The 8Theme Team

Hello @Mirza Ahtsham,

We hope this message finds you well.

Could you kindly share the response you received from your hosting provider? From our perspective, it appears that no contact has been made with them yet.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello @Santi,

We hope this message finds you well.

We kindly recommend disabling all non-essential third-party plugins and testing the issue again. At this time, we have not received similar reports from other customers using our theme, which suggests that the issue may be related to a third-party plugin conflict.

For testing purposes, we suggest creating a staging website where you can safely perform these tests without affecting your live site.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Mirza Ahtsham

The code you mentioned typically appears when files on your server have been altered, which may indicate a potential security breach. We strongly recommend that you contact your hosting provider to perform a comprehensive security check of your server and database, as it is likely that a virus or malware is present.

Kindly note that this issue is not related to a bug in our theme. Therefore, we advise addressing the matter with your hosting provider as soon as possible to ensure the integrity and security of your website.

Contact to your hosting provider to check the issue on your server.

Kind regards, Jack Richardson
The 8theme’s team

Hello @kmc,

Thank you for your inquiry.

Please note that it is only possible to disable the global lazy loading attribute for all images, as outlined in the following forum post:
https://www.8theme.com/topic/remove-loadinglazy-from-product-page-hero-image-in-xstore-theme/#post-453397

Unfortunately, our Theme Options do not currently offer the ability to disable lazy loading for specific images only. However, you can disable the default WordPress lazy loading feature entirely by navigating to:
Theme Options → Speed Optimization section.

If you wish to exclude specific images from lazy loading, you may consider using the following custom code snippet. Please be advised that while we are happy to suggest such tweaks, we do not provide support for custom development as it is out of our basic support scope:

add_filter( 'wp_lazy_loading_enabled', function( $default, $tag_name, $context ) {
    if ( 'img' === $tag_name && 'the_content' === $context ) {
        // Replace with the actual image IDs you want to exclude
        $excluded_image_ids = array( 123, 456, 789 ); 
        foreach ( $excluded_image_ids as $id ) {
            if ( has_post_thumbnail( $id ) || get_post_meta( $id, '_wp_attachment_metadata', true ) ) {
                return false; // Disable lazy loading for this image
            }
        }
    }
    return $default;
}, 10, 3 );

We hope this information is helpful. Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Nancy,

Thank you very much for your detailed message and for sharing your custom integration of Ajax Search Pro with the XStore theme. We truly appreciate the time and effort you’ve taken to document your implementation and provide valuable insights for the community.

Your solution is very well-structured and will certainly be helpful for other users looking to achieve similar functionality. We’re glad to see how you’ve extended the theme’s capabilities to suit your specific needs, and we commend your initiative in customizing the search experience with such precision.

Additionally, thank you for your note regarding Searchanise. We understand how frustrating such unexpected changes can be, especially after long-term use. Your feedback will be helpful for others considering or currently using that service.

If you have any further questions or need assistance with anything related to XStore, please don’t hesitate to reach out. We’re always here to help.

Best Regards,
8Theme’s Team

Hello @Crashraider
Please, try to add next custom CSS in Theme Options -> Theme Custom CSS -> Global CSS:

@media only screen and (max-width: 768px) {
    body .etheme-product-grid-image .br_alabel_type_sale_p > span {
        width: 50px !important;
        height: 50px !important;
        font-size: 10px !important;
    }
    
    body .etheme-product-grid-image .br_alabel.br_alabel_type_sale_p > span .template-i, 
    body .etheme-product-grid-image .br_alabel.br_alabel_type_sale_p > span .template-i-before, 
    body .etheme-product-grid-image .br_alabel.br_alabel_type_sale_p > span .template-i-after {
        height: 50px;
        width: 50px;
    }
}

Kind regards, Jack Richardson
The 8theme’s team

Hello @Crashraider,

We hope this message finds you well.

We would like to inform you that we have enhanced the code snippet with the following update:

add_filter('etheme_product_grid_list_product_element_image', function($thumbnail, $product, $settings) {
    //$sale_tag = ''.do_shortcode('[br-wapl-label]').'';
    //$sale_tag = ''.do_shortcode('[br-wapl-image]').'';
    $sale_tag = ''.do_shortcode('[br-wapl-all]').'';
    return $thumbnail . $sale_tag;
}, 10, 3);

As a result, product badges are now correctly displayed on the frontend. You may view an example here: https://prnt.sc/7t5vmgBhswSI

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Mirza Ahtsham,

We hope this message finds you well.

Kindly remove the additional function named add_custom_footer_link that you have added to the functions.php file. It is not possible to have multiple functions with the same name, as this will cause conflicts in the code.

Additionally, we have noticed that modifications are being made directly to the XStore theme files. Please be advised that any such changes will be lost upon the next theme update. For this reason, we strongly recommend using a child theme for all customizations, as previously suggested in our earlier response.

Furthermore, the access credentials you provided appear to be incorrect. We kindly ask you to verify and resend the correct login details so we can assist you more effectively.

Thank you for your understanding and cooperation.

Best regards,
8Theme Team

Hello @Aakash,

Thank you for reaching out.

Please note that there is no built-in functionality to automatically scroll to the bottom when an accordion is opened or closed. If you require additional customization, we kindly invite you to submit a request through your account at the following link: https://www.8theme.com/account/.

Kindly be advised that we do not offer customization services via our support forum, as this falls outside the scope of Envato’s policy. We appreciate your understanding and thank you for adhering to our support guidelines.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Crashraider,

We hope this message finds you well.

You may refer to the following topic, which addresses a similar request regarding plugin compatibility:
https://www.8theme.com/topic/xstore-labels-on-single-product-page-image/

To implement the solution, you can add the provided code snippet either to the xstore-child/functions.php file or by using a code snippets plugin, as shown in the screenshot below:
https://prnt.sc/5VGLNt1UpCL0

Please note that the snippet utilizes the “etheme_woocommerce_show_product_images” hook. However, since you are using the Elementor Single Product Builder, we recommend using the “etheme_before_single_product_image” hook instead.

Should you require any further assistance, kindly provide us with temporary wp-admin and FTP access, along with the URL of the product where you would like this feature to be applied.

Best regards,
Jack Richardson
The 8Theme Team