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Viewing 30 posts - 2,791 through 2,820 (of 17,791 total)
1 2 3 … 93 94 95 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Plethora,

    Thank you for reaching out.

    Please note that we do not offer additional customization services through our support forum. The code snippet you referenced does not originate from our theme, and it appears to be a custom modification made to suit your specific requirements.

    You are welcome to remove or adjust the snippet as needed. As previously mentioned, our support forum is dedicated to assisting with issues related to our official projects only. Unfortunately, your inquiry falls outside the scope of our standard support services.

    We appreciate your understanding and thank you for adhering to our support guidelines.

    Best regards,
    The 8Theme Team

    #454566 Copied In reply to: there is a widget for one of a services we hired to run on website.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Krafts & Kreations,

    Thank you for reaching out.

    For guidance on configuring the mentioned plugin, we recommend referring to the official documentation available at the following link: https://contactform7.com/setting-up-mail/. You will also find numerous articles and resources that provide detailed information on setting up the plugin, including the use of custom fields and their applications.

    Should you have any further questions, please feel free to contact us.

    Best regards,
    The 8Theme Team

    #454565 Copied In reply to: When I click on teh Contact Us form my Outlook gets open and it prevent me from inserting data
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @kmc,

    We hope this message finds you well.

    Please note that the settings you are referring to are not being applied because there is a custom CSS rule currently in place, as shown in the following screenshot: https://prnt.sc/lWFehNnVAxtL. This custom CSS has been added under Theme Options → Theme Custom CSS → Global CSS.

    To resolve this issue, we kindly recommend either removing the existing custom styles or modifying them so that they apply only to the specific page(s) where you would like the custom breadcrumb styles to appear.

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454564 Copied In reply to: How to add some styles for page breadcrumb
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Gina,

    We hope this message finds you well.

    We would like to inform you that we have tested the Shop page editor with custom modifications. You can view the results of our test here: https://prnt.sc/Fu5b7-CJotZl. The frontend output remained consistent, as shown in the following screenshot: https://prnt.sc/QamOhCh7j7DL.

    Additionally, we conducted the same test using an incognito browser. After clearing the cache, the changes were successfully reflected on the frontend. Please see the result here: https://prnt.sc/0HO-VyEn1Imk.

    To assist you more effectively, we kindly ask that you provide a detailed description of the issue you are experiencing on the Shop page. If possible, a video demonstrating the problem would be very helpful for our investigation.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454562 Copied In reply to: Changes are updating in Elementor editor but not in live website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam

    Additionally, could you please, provide us some more details of what pages are incorrect ?

    Kind regards, Jack Richardson
    The 8theme’s team

    #454560 Copied In reply to: Inquiry about a problem that occurs every now and then
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tommy,

    We hope this message finds you well.

    We kindly request that you provide us with a video demonstrating the issue you are experiencing during your tests. Based on our observations, it appears that the majority of the content on your homepage utilizes widgets from our theme. As a result, the page may require additional time to fully load, which could logically explain the delay you are encountering when clicking the button.

    On the other hand, when switching to the Storefront theme, our widgets are no longer present on the page. Consequently, the page requires fewer resources, resulting in a faster load time and the absence of any noticeable delay when clicking the button.

    Your video will help us better understand the situation and provide more accurate assistance.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #454522 Copied In reply to: Remove burger menue from delayed scripts
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @sektek,

    We hope this message finds you well.

    As shown in the following screenshot: https://prnt.sc/ebbRm-EXzExU, it appears that the file name “wishlist” was translated, which has resulted in fatal errors when the site is viewed in other languages. Specifically, the following strings: https://prnt.sc/SDz5YFAeMnli were translated, including the file key itself. Since there are no actual files named “Liczba zyczen” or similar, the system is unable to locate them, leading to these errors on the frontend.

    We have reviewed the issue and removed these particular strings from translation to prevent further errors. You may now check the updated functionality and let us know if everything is working as expected.

    We appreciate your cooperation and look forward to your feedback.

    Best regards,
    The 8Theme Team

    #454514 Copied In reply to: I have problems with the pages I created with WPML
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @emasstech,

    Thank you for your inquiry.

    We have thoroughly reviewed your request regarding the implementation of a list view on the vendor shop page. Due to the specific hooks and filters used by the multivendor plugin, it is currently not feasible to apply separate list and grid view modes in a way that would correctly display the products in the desired layout.

    You may test this by adding the following parameter to the URL: ?view_mode=list. You will notice that the product layout does not change accordingly. For this reason, we have disabled the list/grid view switcher on such pages in our code, as it does not function as intended and unnecessarily occupies space on the store page toolbar.

    If you would like to suggest this feature for future development, we kindly invite you to submit a request on our feature request board: https://www.8theme.com/roadmap/. This will allow us to evaluate the demand for this functionality among other users.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454513 Copied In reply to: WCFM plugin product vendor page for list view
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Emiliano Mastrolia,

    We hope this message finds you well.

    We would like to clarify that quantity discounts and certain other boosters are activated for a product only when the specific booster button—displayed within the relevant section—is clicked. However, some boosters, such as product add-ons, are automatically added to the cart when the default “Add to Cart” button is used on a single product page.

    Due to the way data is generated and transmitted, some features require the use of the custom booster button in order to function correctly. If needed, you can hide the default button for products that include such boosters by applying custom CSS.

    Regarding your question about applying discounts based on the quantity of different items added to the cart: we recommend exploring the following boosters—“Double the Order” and “Post-Purchase Upsells.” These options allow you to manually activate discounts. At this time, it is not possible to automatically apply discounts based on the quantity of different items in the cart.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #454478 Copied In reply to: Issue with “Buy More, Save More” discount rule on Salesmax Sales Booster
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @emasstech

    Could you please provide the links to the pages in question

    Kind regards, Jack Richardson
    The 8theme’s team

    #454476 Copied In reply to: WCFM plugin product vendor page for list view
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Istos,

    We hope this message finds you well.

    We have reviewed the translations, and everything appears to be functioning correctly on our end. Could there be any server-side caching in place that might be preventing the recent changes from being displayed?

    Kind regards,
    The 8Theme Team

    #454474 Copied In reply to: Problem with loco translate. The translation does not appear
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Naveen Kumar,

    Thank you for reaching out.

    Regarding the heading image on such pages, it is currently set to be covered by default. However, if you would like to adjust the size of the image, you have two options:

    1. Increase the padding using the following custom CSS:

    .page-heading {
    padding-top: 100px;
    padding-bottom: 100px;
}

    2. Modify the background size of the image. You can refer to the documentation here: https://developer.mozilla.org/en-US/docs/Web/CSS/background-size. For example:

    .page-heading {
    background-size: contain;
}

    For guidance on where to place custom CSS in your theme, please refer to our documentation:
    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    The layout of such pages can be configured in Theme Options -> WooCommerce -> Shop layout.

    Best regards,
    The 8Theme Team

    #454420 Copied In reply to: banner of one page is automatically aplicable on another page, how to solve
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @sektek,

    Thank you for reaching out.

    As we understand the issue you are experiencing is related to the French language appearing in the page preview when using the Customizer. Could you kindly provide us with more detailed steps to reproduce the issue? At the moment, we are unable to observe the same behavior on your website, as shown in the following screenshot: https://prnt.sc/cQV8zcdRi6Vc

    We appreciate your cooperation and look forward to your response.

    Best regards,
    The 8Theme Team

    #454419 Copied In reply to: I have problems with the pages I created with WPML
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Omar Quddam,

    We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
    Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

    Additionally, could you please, provide us some more details of what pages are incorrect and did you make any changes with permalinks on your server or in files lately ?

    Let us know the results.

    Best regards,
    8Theme’s Team

    #454417 Copied In reply to: Inquiry about a problem that occurs every now and then
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gina,

    We hope this message finds you well.

    We have reviewed and updated the content in the heading section of the “About Us” page, as shown in the following screenshot: https://prnt.sc/4C6pqdj4xcWp. After saving the changes, we confirmed that they were successfully reflected on the frontend: https://prnt.sc/4vjulqCQ9-y6.

    At this time, we are unable to identify any issue with the changes not being saved or displayed on the frontend. To assist you further, could you kindly provide us with the specific steps to reproduce the issue on your end?

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    The 8Theme Team

    #454391 Copied In reply to: Changes are updating in Elementor editor but not in live website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @kmc,

    We hope this message finds you well.

    Kindly consider enhancing the code by including the following snippet as well:

    body input[name="gtm4wp_product_data"] ~ .single_add_to_cart_button.button {
    margin-right: 0;
}

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #454380 Copied In reply to: Product Page badge size and display issues
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Naveen Kumar,

    We hope this message finds you well.

    We have reviewed the settings for the “Gemstone” category and can confirm that the heading image is correctly displayed on the frontend, as shown in the following screenshot: https://prnt.sc/LvY_c81ejUiE.

    However, we noticed that no heading image has been set for the “Bracelets” category (refer to: https://prnt.sc/0Y9s1UAmx3RL). As a result, the heading section appears empty on the frontend: https://prnt.sc/UkO-pcjnv1tG.

    Based on our investigation, we do not observe any bug related to this issue. If you believe there is a specific problem, we kindly ask you to provide more detailed information, including a video or step-by-step explanation, so that we can better understand and replicate the issue on our end.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454379 Copied In reply to: banner of one page is automatically aplicable on another page, how to solve
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Siddharth,

    We hope this message finds you well.

    We would like to inform you that all the pages on your website have been closed in the editor, allowing you to manage the content as needed.

    Regarding the speed settings, we kindly ask you to submit a separate topic for this issue. Additionally, please provide details on the specific steps you have implemented from the suggestions we shared in our previous response, which can be found here: https://www.8theme.com/topic/critical-issue-elementor-not-loading-on-website/#post-454286.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #454378 Copied In reply to: Critical Issue – Elementor Not Loading on Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Wesley,

    Thank you for reaching out to us.

    About sorting, there is an issue from the Elementor side when IDs were entered, and we already contacted them https://github.com/elementor/elementor/issues/13078 but there is no perfect solution yet.
    You can add one more request to our dev team via this page – https://www.8theme.com/taskboard/

    Warm Regards,
    The 8Theme Team

    #454377 Copied In reply to: How to order the products in the product widget?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Siddharth,

    We kindly ask you to review our latest response at the following link:
    https://www.8theme.com/topic/%d1%81%d0%ba%d0%be%d1%80%d0%be%d1%81%d1%82%d1%8c-%d1%81%d0%b0%d0%b9%d1%82%d0%b0-%d0%bf%d1%80%d0%b8-%d0%ba%d0%bb%d0%b8%d0%ba%d0%b5-%d0%bd%d0%b0-shop-%d0%be%d0%be%d0%be%d0%be%d1%87%d0%b5%d0%bd%d1%8c/#post-454167

    Additionally, we kindly recommend that you create separate topics for each of your questions, rather than combining them into a single thread. This will help us assist you more efficiently.

    Best regards,
    The 8Theme Team

    #454286 Copied In reply to: Critical Issue – Elementor Not Loading on Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Siddharth,

    We hope this message finds you well.

    Upon reviewing the issue, we have identified that the error appearing in the console originates from the Elementor Pro plugin scripts, as shown in the following screenshot: https://prnt.sc/QPv8jYjR36p9.

    As this issue is related to the Elementor Pro plugin and not associated with our theme’s code, we kindly recommend reaching out to Elementor’s support team for further assistance. Since you are a customer of their Pro version, their support team will be best equipped to help resolve this matter.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #454283 Copied In reply to: Critical Issue – Elementor Not Loading on Website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Peter,

    Thank you for your inquiry.

    The string you are referring to is a combination of several strings, which can be found in the following file:
    xstore/framework/post-types/post-functions.php
    Please refer to the screenshot for clarification: https://prnt.sc/AmC7wgAdC4bf

    Here are a few examples for your reference:
    – https://prnt.sc/OrD-DVcrU1IU → https://prnt.sc/zTAL-c5rQr–
    – The string “%1$d–%2$d %4$s %3$d posts” can be seen here: https://prnt.sc/tZtlcoVS1-HA → https://prnt.sc/05nmI4o4vShM

    We have implemented the necessary translations on your website. You may now review the changes on the frontend via the following link:
    https://prnt.sc/IQR1VNW4d4T3

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454273 Copied In reply to: Translate “showing posts”
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Deborah,

    Regarding the issue with Google Fonts integrated via Elementor: it appears that the font link is still referencing the test domain, which is no longer in use. This can cause errors in loading the fonts. We have encountered similar cases in the past, and the solution involved manually editing the CSS files on the server. Specifically, we replaced the old domain name with the new one in the relevant CSS files, typically located in the uploads/elementor/google-fonts directory (or a similar path).

    You are welcome to make these changes on your end. However, if you would prefer our assistance, please provide us with FTP access via private content, and we can help.

    As for the issue you mentioned regarding icons, we were unable to clearly understand the problem. To assist you effectively, we kindly ask that you provide more details—such as screenshots, a video, or a more detailed description of the issue.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454272 Copied In reply to: Errors in the console due to several issues
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tal,

    We kindly ask you to check the functionality now. We have implemented global improvements that should resolve the issues related to JavaScript and CSS not loading during pagination after AJAX filter actions.

    Best regards,
    The 8Theme Team

    #454269 Copied In reply to: Important ! Icons get bugged after use ajax filters on product archive
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Tal,

    We hope this message finds you well.

    Kindly check the issue now. If you can confirm that it has been resolved, we will proceed to include the fix in the next global theme update.

    At this time, you are the first to report this particular issue. Therefore, creating a separate patch may not be practical, as the theme is loaded on the server and utilizes shared sources.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    #454267 Copied In reply to: Important ! Icons get bugged after use ajax filters on product archive
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Gina,

    I hope this message finds you well.

    We have reviewed your website and noticed that a fatal error is currently being displayed, which is preventing us from logging in or attempting to access the dashboard.

    Could you kindly resolve the fatal error so that we may proceed with investigating the issue related to the editor? Alternatively, if you prefer, please provide us with FTP access (in text format, not as a screenshot), so we can address the fatal error directly and further examine any related issues.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #454263 Copied In reply to: Changes are updating in Elementor editor but not in live website
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @saberfarouk,

    We hope this message finds you well.

    Upon reviewing the issue, we noticed that the Elementor Kit file may have been removed, as shown in the following screenshot: https://prnt.sc/v7w_OgQwLj3B. As a result, you could not be able to edit the header and other template sections. We recreated the file now.

    For further guidance, we recommend referring to Elementor’s official documentation on importing kits: https://elementor.com/help/import-kit/.

    Kindly ensure that the following file is not removed in the future, as it is essential for proper functionality: https://prnt.sc/tHZlf5HmIvib.

    Should you have any questions or need additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #454256 Copied In reply to: Issue with XStore Header Builder not saving changes when PRO Elements is active
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Tal,

    We hope this message finds you well.

    We have reviewed your website in an effort to identify the reported issue; however, we were unable to detect any problems during our inspection. To assist you more effectively, could you kindly confirm whether any recent changes have been made to the WP Rocket plugin settings or to your server configuration?

    Additionally, we would appreciate it if you could provide further details regarding the device and browser you are using for testing. This information will help us better understand and replicate the issue on our end.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    #454255 Copied In reply to: you still not answering Icons get bugged after use ajax filters
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MAHDAR,

    Thank you for reaching out.

    As the issue appears to occur only when the Experimental Editor v4 from Elementor is enabled, we kindly recommend continuing to use the previous version of the editor for the time being. Since the feature is still in an experimental phase, it is likely that the Elementor development team will address and resolve the issue in a future update.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #454242 Copied In reply to: PHP 8.1 Warning in et-core-plugin
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Dear @Cornel,

    Thank you for reaching out.

    The issue you described appears to be caused by custom CSS that was manually added, as shown in the following screenshot: https://prnt.sc/ojY4maEs9wWm. Since this issue does not originate from our theme, we kindly recommend reviewing all the custom styles you have implemented. For testing purposes, you may also consider temporarily removing them.

    You can find the custom CSS under:
    Theme Options → Theme Custom CSS → General CSS.

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #454241 Copied In reply to: XStore Core plugin shows Elementor raw template code on frontend (urgent client project)
  • 1 2 3 … 93 94 95 … 592 593 594
    2,791–2,820 of 17,791 posts
Viewing 30 posts - 2,791 through 2,820 (of 17,791 total)
1 2 3 … 93 94 95 … 592 593 594