Expiress checkout not appearing on checkout

Hello, AnonShopping,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the situation may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello @AnonShopping

Did you make a test with Storefront theme ? Could you provide us screenshots or video of your testing results ?

If the issue is only replicated with our theme then please, provide temporary wp-admin and FTP access. We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

Dear @AnonShopping,

We hope this message finds you well.

It appears that our previous question may have been overlooked, so we would like to kindly follow up and reiterate it for your attention:

Did you make a test with Storefront theme ? Could you provide us screenshots or video of your testing results ?

Thank you in advance for your cooperation. We look forward to your response.

Best regards,
The 8Theme Team

Dear @AnonShopping,

We hope this message finds you well.

As previously requested, we kindly asked you to provide screenshots of your test using the Storefront theme, as you mentioned it worked correctly in that setup but didn’t get any screenshots. Based on this, we conducted our own test using the Storefront theme, and the results were identical to those observed with our XStore theme. This suggests that either the test was not conducted as stated or there may be an incorrect configuration in the plugin you are using for such payments.

For your reference, please find the comparison screenshots below:
– XStore Theme Checkout: https://prnt.sc/tMPvPOYNrFFM
– Storefront Theme Checkout: https://prnt.sc/NKotQPt2lhcC

Additionally, we performed further testing on iPhone devices using both the XStore and Storefront themes. The results confirmed that the buttons are displayed in the same manner, regardless of the theme being used.

Based on these findings, we recommend reviewing the settings of the express checkout plugin you are utilizing or reaching out to the plugin’s support team for further assistance. At this time, there does not appear to be any issue with our XStore theme, as it behaves identically to the default Storefront theme.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @AnonShopping,

Thank you for reaching out to us.

As previously mentioned, we have added the WooCommerce hook widget at the top of the Checkout page. You can view it here: https://prnt.sc/ZBtkLRGX4yqr. If you wish to adjust the position of this hook widget, you can do so by accessing the Elementor editor.

For further guidance on these hooks, you may refer to the WooCommerce documentation available at the following link: https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/.

Should you have any additional questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team