Thank you for your answer. We will keep this topic open.
Please let us know if you need further assistance.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 19:01
Hello,
You are welcome.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 18:11
Hello,
Please provide us with WP Dashboard and FTP credentials in private content.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 18:04
Hello,
Please take our apologies for the delay, it was caused by a lot of number of work.
I’ve tested your custom tab by adding shortcode from Visual Composer to it and it displayed without any problems. It seems that there is some conflict with Booking System plugin shortcode in custom tab field. We recommend you to contact plugin support/developer to analyze this issue.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 16:44
Hello,
You are welcome.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 16:35
Hello,
Please provide us with correct WP Dashboard and FTP credentials in private content as we can’t log in with current ones.
Thank you.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 15:32
Hello,
Please provide us with the link to your site.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 15:29
Hello,
Unfortunately there is no such feature in theme shordcodes.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 15:19
Hello Peter,
You are welcome. Have a nice day.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 15:16
Hello,
Try to disable all third-party plugins and check if search works.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 13:47
Hello,
You can upload a screenshot, for example, in dropbox service or to your server in the wp-content/uploads directory and provide us with the link.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 10:47
Hello,
You provided only WP Dashboard credentials but we also need FTP login details. Please provide us with them in private content.
Thank you.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 10:41
Hello Peter,
Is your problem solved? Can we close this topic?
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 10:38
Hello,
You are welcome.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 10:37
Hello,
Please provide us with WP Dashboard credentials for the staging5 site in private content.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 10:05
Hello,
Sorry for the delay. Please provide us with the correct WP Dashboard credentials for the admin user, as we can’t log in with the details you provided before.
Thank you.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 09:37
Hello,
Yes, you can edit title section to your needs.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 09:13
Hello,
Please take our apologies for the delay.
Thank you for provided recommendation regarding the “TwitterOAuth” class checking issue. We will add this solution in the next theme update.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 09:06
Hello,
To disable default testimonials in our theme edit the /wp-content/themes/royal/framework/init.php file in line 44. Comment this line like shown below: //require_once( trailingslashit(ETHEME_CODE_DIR). 'testimonials/woothemes-testimonials.php' );
After that you can rename the link of your created page to “testimonials”.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 07:30
Hello,
Please clarify if you are using third party plugin for social media icons or our theme share buttons.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 13, 2015 at 07:13
Hello,
You are welcome!
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:28
Hello,
I’ve updated the plugins and the theme.
Please check mobile menu now.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:22
Hello,
Meanwhile you can use shortcode. We’ll investigate this issue further.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:21
Hello,
The issue persists with default WordPress theme too.
Try to disable 3rd-party plugins and update the required plugins https://www.8theme.com/download-plugins/ .
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:17
Hello,
I’ve analyzed our theme code and it works without any problems when iThemes Security plugin is deactivated. You need to solve the issue with plugin author/support.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:10
Hello,
So is your issue resolved?
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:08
Hello @atlantamarketing,
Please give us permissions to view all options in WP Dashboard.
Have you changed FTP password? We can’t log in. Please provide us with the correct credentials.
Also check if the error appears with default WordPress theme (Twenty Fifteen for example).
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:05
Hello,
Please provide us with WP Dashboard credentials in private content.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:04
Hello,
There may be lack of memory using our theme and also you have a lot of products that may cause the issue. So please try to increase memory_limit and check filter after that.
Best regards,
Jack Richardson.
Jack Richardson
Support staff
July 11, 2015 at 09:02
Hello,
Translation files were updated in the theme update, so please update the theme and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .
Don’t forget to create back up of your files and database before starting update process!
