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Viewing 30 posts - 14,071 through 14,100 (of 16,147 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 16:34

    Hello,

    Please disable Ajax “Add to Cart” in Theme Options > Single Products Page and check variable products after that.
    You can speed up the site following the suggestions from these articles:
    http://codex.wordpress.org/WordPress_Optimization
    http://techtage.com/speeding-up-wordpress-sites/
    http://www.sparringmind.com/speed-up-wordpress/
    https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
    http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 16:25

    Hello @Sofresh59,

    I’ve created footer for you in Static Block section and added 8theme – Static Block widget into “Footer 2” area in Appearance > Widgets. Please check your site now.
    Could you please clarify the issue with images? Please show us a screenshot and provide us with direct page links where you have issues.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 16:08

    Hello,

    The problem is caused by one of your 3rd-party plugins. Disable them one by one to find it out.
    Unfortunately we don’t know the reason that was preventing you from plugins update. We didn’t get any errors during the update process.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 16:03

    Hello,

    Unfortunately we still can’t replicate the issue with tabs. They are working properly on our side.
    Please update all required plugins https://www.8theme.com/download-plugins/ .
    Are your browsers up to date?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 15:56

    Hello,

    The issue with outdated files has been fixed.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 15:54

    Hello,

    Please deactivate all 3rd-party plugins and check if both problems persist after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 14:18

    Hello,

    I’ve updated not only MasterSlider plugin but Essential Grid, Visual Composer, Revolution Slider, Wishlist plugins as well.
    Please check.
    Also you can update Woocommerce plugin.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 14:03

    Hello,

    Sorry, but in case if you want to have static header and display different breadcrumbs image for each page you need to create new sliders for a separate page and use slider instead of page title and breadcrumbs in the page editor.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 13:22

    Hello,

    You can translate “Add to wishlist” text in WP Dashboard > YIT Plugins > Wishlist > Settings > “Add to Wishlist” text.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 13:19

    Hello @Mikedg92,

    That text is located in the file wp-content/themes/idstore/et-links.php.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 13:17

    Hello,

    4. Try to use this code in custom.css file:

    .vc_gitem-zone {
       background-size: contain !important;
    }

    How to create custom.css you can watch in this tutorial

    5. I’ve set “full” size for your images: http://storage3.static.itmages.com/i/15/0716/h_1437049031_1594820_ba194abde2.png . Please check them now. Also try to upload them in higher resolution. Your images are too small.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 13:04

    Hello,

    Please provide us with a page link where you added a product carousel.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 12:13

    Hello,

    Have you made any changes in original theme files? May we reupload the theme?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 11:49

    Hello @EDavis99,

    Are you talking about logo image? If so please add this code in custom.css file:

    @media (max-width: 979px) {
     .header7 .logo img {
        width: 100%;
    }}

    How to create custom.css you can watch in this tutorial.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 11:46

    Hello,

    If you want to show some posts as on desktop you can try to add this code in CSS block of Visual Composer editor when editing a post:

    @media (max-width: 767px) {.row-fluid {
      width: 1200px;
    }}

    Please try it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 11:37

    Hello,

    I don’t see any issues with featured products:
    http://storage4.static.itmages.com/i/15/0716/h_1437042940_3360272_b91c7d61d6.png

    Please show us a screenshot.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 11:24

    Hello,

    You don’t have to use shortcode [recent_products per_page="12" columns="4"] on Shop page. It loads products automatically if it’s selected in Woocommerce > Settings > Products tab > Display > Shop Page.
    If you want to display separate products on the Shop page you need remove it in Woocommerce setting and add shortcode as described in our documentation: https://www.8theme.com/demo/docs/blanco/#!/blanco_shortcodes

    If you use WooCommerce plugin you may also use WooCommerce shortcodes. To make them work in our theme, you need to insert prefix “etheme_” before shortcode words. For example: [etheme_best_selling_products per_page=”12″] will display best selling products and [etheme_product_category category=” “] – multiple products in a category by slug etc.

    Also there is an error on your site that may cause the problem:
    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    You need ask your host regarding this error.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 11:12

    Hello,

    You need check “Checkout as guest” and fill in the required fields. This is Woocommerce form and you need fill in the fields that are required for checkout.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 11:09

    Hello,

    Did you rename default.po file to your language prefix as described in the documentation: https://www.8theme.com/classico-theme-documentation/ (10.1. Base theme translation)

    save file with your language name e.g de_DE.po. It will generate both a .po and .mo files for your translation. Place these files into languages folder /wp-content/themes/classico/languages.

    Also read this article: http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 08:06

    Hello,

    Please update all required plugins to the latest versions and check the Checkout page after that. You can download them at this link https://www.8theme.com/download-plugins/ .

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 08:03

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 07:59

    Hello @nachoc,

    I’ve checked your site and have not seen any problems. The site is scrolling properly on a tablet. What mobile device are you using? Are your theme and plugins updated to the latest versions?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 07:53

    Hello,

    We’re glad you’ve found the solution.
    If there are any questions feel free to contact us.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 07:52

    Hello,

    To remove “Website” field you need edit the file wp-content/themes/royal/framework/shortcodes.php and comment the code in line 249:

    <div class="form-group">
    <p class="form-name">
    <label for="contact-website" class="control-label"><?php _e('Website', ETHEME_DOMAIN) ?></label>
    <input type="text" name="contact-website" class="form-control" id="contact-website">
    </p>
    </div>

    To remove captcha edit the same file and comment the code in line 264:

    <div class="captcha-block">
    <img src="<?php echo $captcha_img; ?>">
    <input type="text" name="captcha-word" class="captcha-input">
    <input type="hidden" name="captcha-prefix" value="<?php echo $prefix; ?>">
    </div>

    and the code in line 223:

    $captcha_instance = new ReallySimpleCaptcha();
    $captcha_instance->bg = array( 244, 80, 80 );
    $word = $captcha_instance->generate_random_word();
    $prefix = mt_rand();
    $img_name = $captcha_instance->generate_image( $prefix, $word );
    $captcha_img = ETHEME_CODE_URL.'/inc/really-simple-captcha/tmp/'.$img_name;

    Also you need edit the file wp-content/themes/royal/framework/theme-functions.php in line 1364 and comment the code:
    $captcha_instance = new ReallySimpleCaptcha();

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 07:45

    Hello,

    I didn’t found custom.css among your files, just default.custom.css, so I’ve re-added the code to Theme Options > Custom CSS > Global Custom CSS and edited it a bit:

    .sidebar-widget.woocommerce.widget_product_categories {
      border: 2px solid #FF7171;
    }
    .sidebar-widget.woocommerce.widget_product_categories .widget-title {
      background-color: #FF7171 !important;
      border-top: none !important;
      color: white;
      text-align: center;
    }
    .sidebar-widget .product-categories > li > a, .sidebar-widget .product-categories > li > ul.children li > a {
       padding-left: 20px !important;
    }
    .sidebar-widget.woocommerce.widget_product_categories .widget-title span {
      background-color: #FF7171 !important;
    }

    Please clear browser cache and check sidebar now.

    Concerning the tags you added the widget for posts tags. I’ve added other widget http://storage2.static.itmages.com/i/15/0716/h_1437029003_3921478_5b2d2acc10.png and now your products tags are shown.

    As I see first category is closed in sidebar. Do you want to make all categories closed by default, for example the second one http://storage3.static.itmages.com/i/15/0716/h_1437029115_4521346_8161b4c3ce.png which is opened when the category page “CESTOVNÍ POTŘEBY” is loaded?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 16, 2015 at 07:00

    Hello,

    We’ve reuploaded widgets.php file. Please check Instagram widget now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 20:24

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 20:21

    Hello,

    Please use this code in custom.css:

    .home .header-type-2.slider-overlap .shop-text .total, .cart-bag .ico-sum {
      color: black !important;
    }
    .ico-sum:before {
      border-color: black !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 20:16

    Hello,

    Is the issue resolved now?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 15, 2015 at 20:13

    Hello,

    The issue has been fixed. Please clear browser cache and check home page now.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,071 through 14,100 (of 16,147 total)
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