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Topic: responsive issues on legenda theme

Tagged: Responsive

smgnewengland

Participant

July 7, 2015 5:12 pm

I am using the legenda theme with woocommerce for http://interstateequiprental.com/ we are using woo commerce for catalog only, not actually selling online.

The website is not formatting for mobile. Not sure what has changed or why it hasnt. We just updated the files this morning for the theme and updated all the plug ins.

There is a message coming up for woo commerce that reads Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, this could be the reason. Please contact your theme developer for further assistance. You can review the System Status report for full details or learn more about WooCommerce Template Structure here.

Not sure if that has anything to do with it… Please help, will provide you username and password if you email me as well. Thanks.
Site URL: hidden
Theme version: legenda 2.8.1
WooCommerce version: 4.2.2

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support staff only.

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Eva Kemp

Support staff

July 8, 2015 12:08 pm

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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smgnewengland

Participant

July 8, 2015 4:33 pm

See the info you requested below
Site URL: hidden

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smgnewengland

Participant

July 13, 2015 2:08 pm

Did you get the ftp and cpanel info you requested?

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Eva Kemp

Support staff

July 13, 2015 4:46 pm

Hello,

We can’t access your site and connect via FTP.
Are there any restrictions on a server?
Please check .htaccess file or there are any plugins that block access to your site.

Thank you.
Regards,
Eva Kemp.

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Kris

Participant

July 13, 2015 6:42 pm

Thank you Eva,

Do I need to remove it completely or is there anything I can change? I need the css

Kris

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Eva Kemp

Support staff

July 14, 2015 11:36 am

Hello @kris,

We replied to you in other topic.
Please check.

Regards,
Eva Kemp.

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smgnewengland

Participant

July 14, 2015 3:43 pm

Hello, yes i am sorry I will need your IP address to white list you for access to the server.

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Eva Kemp

Support staff

July 14, 2015 4:08 pm

Hello @smgnewengland,

We’ve sent IP address to your mail. Please check it.

Regards,
Eva Kemp.

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smgnewengland

Participant

July 15, 2015 6:56 pm

Hi good afternoon, we have whitelisted your ip address, please feel free to try now thanks.

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Jack Richardson

Support staff

July 16, 2015 12:13 pm

Hello,

Have you made any changes in original theme files? May we reupload the theme?

Best regards,
Jack Richardson.

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smgnewengland

Participant

July 16, 2015 3:32 pm

We have not feel free to re upload or do whatever you need to do. Thanks.

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Eva Kemp

Support staff

July 16, 2015 6:08 pm

Hello,

Please create a back up of your site and database and we’ll reupload the theme files.

Thank you.
Regards,
Eva Kemp.

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smgnewengland

Participant

July 16, 2015 7:49 pm

all backed up, thanks.

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Eva Kemp

Support staff

July 17, 2015 9:14 am
Hello,

I’ve reuploaded the theme and added this code in custom.css file in Appearance > Editor:

.page-content > .row-fluid { display: block !important; }

Please check your site on mobile devices now.

Regards,
Eva Kemp.
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