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Viewing 30 posts - 13,021 through 13,050 (of 16,171 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:40

    Hello,

    You’re welcome.

    We’ll fix the issue with files in the next theme update.
    Meanwhile you can keep cart-item-data.php file.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:35

    Hello,

    Thank you for your feedback.
    You can update Visual Composer overwriting “js_composer” folder with a new version in wp-content/plugins directory.
    I’ve unchecked “Enable Lightbox for product images” in Woocommerce > Settings > Products > Display. Now check sizing guide popup.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:31

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:31

    Hello,

    1. New theme version has been already released http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 which is compatible with new Woocommerce version.

    2. You must never reload the files in wp-content/themes/legenda/woocommerce directory. They are modified by our developers to align Woocommerce templates with the theme design.
    The only folder that you can update is wp-content/plugins/woocommerce. Woocommerce plugin files are stored in there. The directory wp-content/themes/legenda/woocommerce contains the files that are modified by theme developers.

    To update Woocommerce plugin you need overwrite “woocommerce” folder in wp-content/plugins directory.

    Please check the description of our theme update:
    http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906
    Pay attention to the files that were deleted: http://storage2.static.itmages.com/i/15/0817/h_1439794170_5940258_acd46deb52.png
    You must delete them from your theme folder too (in wp-content/themes/legenda/woocommerce directory).

    Here is a tutorial how to update theme:

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:27

    Hello @fmontone,

    Have you installed demo content for Classico theme https://www.8theme.com/classico-theme-documentation/ (2.4. Demo Content)? Install it and slider will be imported.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:25

    Hello @johntheone,

    Did you see the screenshot in the Rev. Slider documentation http://cdntphome.themepunchgbr.netdna-cdn.com/wp-content/uploads/2015/07/select-template-slider.jpg ? Red arrow shows how to download zip file.
    When you download it the archive is stored on your PC, but we can’t know what you set as your Downloads folder. Check the directories in your computer.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:21

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 3, 2015 at 07:20

    Hello,

    Sorry, but still can’t connect getting these errors:
    Error: Connection timed out
    Error: Could not connect to server

    Are there any specific settings to connect via FTP or any FTP port?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 16:32

    Hello @frogsandbears,

    I’ve imported demo slider and it’s working, please check your home page, so please create your slider from scratch.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 16:25

    Hello,

    I’ve added this code in custom.css file:

    .blog-masonry article.post h2 {
        margin-bottom: -30px !important;
    }

    Please clear browser cache and check Blog page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 16:16

    Hello,

    Sorry, but I don’t see that slider in your home page. Please provide us with a direct page link.
    You can add banner for each category in Products > Categories > edit a category > Category Header.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 16:10

    Hello,

    We’ve sent Visual Composer version 4.5.1 to your email address.
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 16:06

    Hello,

    I’ve disabled “WooCommerce Product Filter” plugin and selected layout “without sidebar” in Theme Options > Products Page Layout.
    Now you need add Woocommerce widgets (Woocommerce Product Categories, Woocommerce Price Filter) into “Shop Sidebar” area in Appearance > Widgets.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 14:13

    Hello,

    We’ve sent theme archive to your email address.
    Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 13:50

    Hello,

    You’ve been replied in this topic https://www.8theme.com/topic/images-not-showing-when-in-list-view/#post-83926 . Please update the theme as you were suggested.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 13:49

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 13:48

    Hello,

    Please specify FTP username too.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 13:14

    Hello,

    You’re using very old theme version. You need update it to 2.1 version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 12:31

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 12:24

    Hello,

    Please provide us with FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 12:20

    Hello @frogsandbears,

    Are you making any changes to your site currently?
    As I see Woopress theme has been removed.

    Please let us know.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 12:17

    Hello,

    The latest Blanco version is 3.3 and was updated on August 14, 2015.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 12:09

    Hello @nic_and_mel,

    Our demo site uses old versions of plugins that is why it looks differently. Sorry, but new Visual Composer version has new design for tabs.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 12:00

    Hello,

    Glad to hear it.
    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 11:53

    Hello @Nuno,

    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 11:49

    Hello,

    Please check the description of our theme update:
    http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
    Pay attention to the files that were deleted:
    DELETED : woopress/woocommerce/order/order-details.php
    DELETED : woopress/woocommerce/myaccount/my-orders.php
    You must delete them from your theme folder too (in wp-content/themes/woopress/woocommerce directory). After that check your page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 11:42

    Hello,

    Please provide direct page link and give us access to wp-admin panel.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 11:18

    Hello,

    Unfortunately we don’t see any problems, look at the screenshot:
    http://storage9.static.itmages.com/i/15/0902/h_1441188911_8821470_a06b703e78.png .

    Please make sure your browsers are updated and clear cache and cookies before checking the site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 11:13

    Hello,

    Please view the screenshot what error we’re getting when trying to connect:
    http://storage9.static.itmages.com/i/15/0902/h_1441188709_5820757_a282552ccf.png

    Login details are incorrect. Could you please reset a password?

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 11:10

    Hello,

    1. You need edit the file wp-content/themes/classico/headers/parts/top-bar.php and write links to your translated pages in the code <a href="#"> instead of #.

    2. Please clarify your issue with products.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 13,021 through 13,050 (of 16,171 total)
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