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Can't install themes - by imbalance

This topic has 8 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Eva Kemp

  • Avatar: imbalance
    imbalance
    Participant
    September 1, 2015 at 21:56

    Hello,
    i can’t install any themes from royal product except for demo theme.
    greez

    Please, contact administrator
    for this information.
    #83767 Copied
    7 Answers
    Avatar: Eva
    Eva Kemp
    Support staff
    September 2, 2015 at 10:16

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.
    Regards,
    Eva Kemp.

    #83871 Copied
    Avatar: imbalance
    imbalance
    Participant
    September 2, 2015 at 13:37

    Hello,
    data find in private content

    Please, contact administrator
    for this information.
    #83962 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 2, 2015 at 13:48

    Hello,

    Please specify FTP username too.

    Thank you.
    Best regards,
    Jack Richardson.

    #83965 Copied
    Avatar: imbalance
    imbalance
    Participant
    September 2, 2015 at 14:16

    it is SSH access. we dont have ftp.

    #83977 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 2, 2015 at 14:22

    Hello,

    We’ve fixed the issue with import. Please check it.

    Regards,
    Eva Kemp.

    #83980 Copied
    Avatar: imbalance
    imbalance
    Participant
    September 2, 2015 at 14:58

    Oh nice thank you. what was the issue?

    #83990 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    September 2, 2015 at 15:18

    Hello,

    We edited file import.php in royal/framework directory. It’ll be fixed in the next theme update too.

    Regards,
    Eva Kemp.

    #83998 Copied
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