Forum Replies Created

Viewing 30 posts - 12,631 through 12,660 (of 16,177 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 13:24

    Hello,

    Please give us login credentials to WP Dashboard and FTP.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 13:22

    Hello @lionvictoria,

    Please look at the screenshot: http://storage3.static.itmages.com/i/15/0916/h_1442406113_8167313_57c6eb037c.png .
    We can’t access wp-admin panel.
    Are there any restrictions on a server where your files are hosted?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 12:53

    Hello,

    The same issue persists with default WordPress theme too.
    Seems it’s caused by your server configuration. You need to contact your hosting provider to check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 12:16

    Hello @lionvictoria,

    WP admin credentials are incorrect. We’re getting the error “Invalid username”.
    Please re-check login details.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 12:09

    Hello,

    Please reset WP Dashboard password to something without special symbols as we can’t log in now.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 12:05

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 12:04

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 12:03

    Hello,

    1. Could you please describe the issue with more details? Are you unable to sign in via login popup form?

    2. Please read our documentation https://www.8theme.com/demo/docs/woopress/#!/5_registration_page how to enable registration page.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 11:28

    Hello,

    As I see image is loading from the domain http://media.your_domain.se/2015/09/bg_pattern_15.png , but your site is loading with domain name your_domain.se, not media.your_domain.se. That’s why you’re getting this error:
    http://storage4.static.itmages.com/i/15/0916/h_1442399204_9757367_107ce9ba6b.png

    You need to fix the issue with your domain name.
    You can refer to this article:
    https://jvaneyck.wordpress.com/2014/01/07/cross-domain-requests-in-javascript/

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 11:04

    Hello,

    The problem was caused by “WooCommerce Variation Swatches and Photos” plugin. I’ve disabled it. Please check backend editor now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 10:13

    Hello,

    I’ve added this code in custom.css file:

    .bundled_product_summary .details {
       margin-bottom: -70px;
    }
    
    h4.bundled_product_title.product_title {
        font-size: 20px !important;
    }

    Please check product page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 09:56

    Hello,

    You need edit the file wp-content/themes/legenda/framework/shortcodes.php in line 1623 and change http to https in the code http://fonts.googleapis.com/css?family=<?php echo $google_name; ?>

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 09:53

    Hello,

    We’ll fix this issue in the next theme update.
    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 08:50

    Hello,

    Your changes won’t be lost. If you wish we can install demo data for you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 08:49

    Hello,

    Please don’t duplicate the queries. We’re investigating this issue and once there is a result we’ll let you know in your previous topic.

    Thank you for understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 08:45

    Hello,

    You created empty FTP account. Please give us permissions to access public_html folder.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 08:42

    Hello,

    Please clear browser cache and check your products page again. I don’t see the issue any more.
    Also you can optimize your database:
    http://wpfreaks.com/easily-reduce-clean-size-options-table-wordpress/
    http://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 08:13

    Hello,

    The issue has been fixed. Please check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 08:01

    Hello,

    Sorry, but we still can’t access admin panel:
    http://storage3.static.itmages.com/i/15/0916/h_1442386830_3437488_06591d161e.png

    Please check with your hosting provider if there are any restrictions.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 07:56

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 07:50

    Hello @bluehiveinteractive,

    We’re glad you managed to find the solution.

    Have a nice day.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 07:48

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 07:47

    Hello,

    “Additional Pages” folder contains pages like “FAQ”, “Contact Page 2”, “Store” and others which you can find on our demo site.
    To import base demo pages go to Theme Options > Import/Export > click “Install base demo content” button. Then pages will be imported in Pages section of wp-admin panel.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 07:42

    Hello,

    I renamed old theme folder to “xmarket_old” in wp-content/themes/ directory and uploaded a new theme version. Then I renamed old Woocommerce folder version to “woocommerce_old” in wp-content/plugins directory and uploaded new Woocommerce plugin version.

    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 06:56

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2015 at 20:35

    Hello,

    I’ve edited link in previously provided code in wp-content/themes/royal/framework/shortcodes.php to the following:

    <a href="https://www.linkedin.com/shareArticle?mini=true&url='.$permalink.'&images='.$image.'" class="'.$tooltip_class.'" title="'.__('Linkedin', ET_DOMAIN).'" target="_blank">

    Please check Linkedin share button now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2015 at 17:20

    Hello,

    Please look at the screenshot:
    http://storage9.static.itmages.com/i/15/0915/h_1442333915_7889440_d578869074.png

    I’ve already fixed the issue.
    Check your home page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2015 at 16:32

    Hello,

    The issue has been fixed.
    Please check Contact page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2015 at 15:09

    Hello,

    We can’t log in to WP Dashboard. Please provide us with correct login credentials.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 15, 2015 at 15:07

    Hello,

    1. I’ve added this code in child style.css:

    .single-product-page .product-info .sku_wrapper {
        display: none;
    }

    3. I’ve added this css code:

    .single-product-page .product-info .price {
       margin-right: 15px;
    }

    4. This code has been added to child style.css file:

    .single-product-page .product-info .single_add_to_wishlist {
        display: none;
    }

    5. I’ve added product description content to “Short Description” section:
    http://storage5.static.itmages.com/i/15/0915/h_1442325983_8640597_fc34a8477d.png for the product “Ella Hair Comb” and added this code in child functions.php:

    remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 10 );
    add_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_price', 20 );
    
    remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 20 );
    add_action( 'woocommerce_single_product_summary', 'woocommerce_template_single_excerpt', 10 );

    Please check the page now.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 12,631 through 12,660 (of 16,177 total)
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