Royal Landing page demo won't install

This topic has 16 replies, 4 voices, and was last updated 8 years, 6 months ago ago by Robert Hall

  • Avatar: ptzinis
    ptzinis
    Participant
    September 15, 2015 at 11:31

    Hi,
    I need to freshen up the site and while doing that I would like to use one of your template, but I cannot install any of them.

    1. Theme options –>import/export –> install version (the page seems to load, but I can’t find it where)

    Can you please help me to upload it?

    And once upload where do I edit it?

    Thanks

    15 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 15, 2015 at 11:32

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: ptzinis
    ptzinis
    Participant
    September 15, 2015 at 11:38

    Here in private.
    Thanks

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 15, 2015 at 11:44

    Hello,

    You forgot to provide us with credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: ptzinis
    ptzinis
    Participant
    September 15, 2015 at 11:56

    here

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 15, 2015 at 17:17

    Hello,

    We need FTP credentials (FTP host, FTP username, FTP password).

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ptzinis
    ptzinis
    Participant
    September 16, 2015 at 07:52

    here in private ftp credentials

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    September 16, 2015 at 08:45

    Hello,

    You created empty FTP account. Please give us permissions to access public_html folder.

    Thank you.
    Best regards,
    Jack Richardson.

    Avatar: ptzinis
    ptzinis
    Participant
    September 16, 2015 at 09:09

    here is the overall ftp access in private

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 16, 2015 at 10:17

    Hello,

    The issue has been fixed.
    Please try to import demo content now.

    Regards,
    Eva Kemp.

    Avatar: ptzinis
    ptzinis
    Participant
    September 16, 2015 at 10:26

    The website is http://droidcon.gr?
    If so perhaps I am doing something wrong.
    Here is my process:
    theme options –> improt/export –> filter by landing pages –> I select a landing page –> I click install version –> spinner is spinning and loading, the page refresh –> I go to settings –> reading and nothing appears there in the dropdown menu for the static page I would like to use (it shows me only the about page)

    Thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    September 16, 2015 at 10:33

    Hello,

    What is the correct folder for your site files in public_html directory?
    Please specify it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: ptzinis
    ptzinis
    Participant
    September 16, 2015 at 10:37

    content in private

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 16, 2015 at 12:07

    Hello,

    Please check demo content installation now.

    Regards,
    Eva Kemp.

    Avatar: ptzinis
    ptzinis
    Participant
    September 16, 2015 at 14:55

    Ok,
    now it works
    Thanks a lot

    Avatar: Robert Hall
    Robert Hall
    Support staff
    September 16, 2015 at 15:04

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

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