Return to previous page

Topic: Problem with sidebar on Shop page and Product Page

smash0000

Participant

September 9, 2015 9:32 pm

Hey Team

An amazing Team, works well for my client however i am having problem with side bar with product categories on Shop/category and Product page. I have tried and disabled all plugins and reinstalled woocoommerce but that didn’t help. Can you please advise.

Much appreciate

Maria
Site URL: hidden

Content is visible for topic creator and
support staff only.

#85780 copied to clipboard

Like

Jack Richardson

Support staff

September 10, 2015 7:08 am

Hello,

Could you please describe your problem with more details? Show us a screenshot.

Thank you.

Best regards,
Jack Richardson.

#85832 copied to clipboard

Like

smash0000

Participant

September 10, 2015 1:35 pm

Hijack

BElow are the links to print screens. I hope that will help

http://www.jwbalfour.ie/wp-content/uploads/2015/09/1.png
http://www.jwbalfour.ie/wp-content/uploads/2015/09/2.png
http://www.jwbalfour.ie/wp-content/uploads/2015/09/3.png
http://www.jwbalfour.ie/wp-content/uploads/2015/09/4.png

Content is visible for topic creator and
support staff only.

#85935 copied to clipboard

Like

Jack Richardson

Support staff

September 10, 2015 2:13 pm

Hello,

Please update Woocommerce and other required plugins https://www.8theme.com/download-plugins/ .
If the issue persists after update please provide us with FTP credentials as well.
Thank you.

Best regards,
Jack Richardson.

#85943 copied to clipboard

Like

smash0000

Participant

September 16, 2015 12:36 am

Hi Jack,

I have updated all the plugins, and tried to update woo commerce however that gave me a lot of different issues, like broken categories and inability to view the products or footer.
can you please advise?

Thanks,

Maria

Content is visible for topic creator and
support staff only.

#87137 copied to clipboard

Like

Jack Richardson

Support staff

September 16, 2015 7:42 am

Hello,

I renamed old theme folder to “xmarket_old” in wp-content/themes/ directory and uploaded a new theme version. Then I renamed old Woocommerce folder version to “woocommerce_old” in wp-content/plugins directory and uploaded new Woocommerce plugin version.

Please clear browser cache and check your site now.

Best regards,
Jack Richardson.

#87154 copied to clipboard

Like

smash0000

Participant

September 17, 2015 6:14 pm

Hi Jack,

THANKS! That had fixed the problem with the slider but unfortunatly created new one.
I am using realex getaway and after activating it the theme is broken.

Do you know why is that?

Thanks,

Maria

#87635 copied to clipboard

Like

Eva Kemp

Support staff

September 17, 2015 8:32 pm

Hello,

Sorry, but we don’t provide support for 3rd-party plugins and we can’t guarantee full compatibility of them with the theme.

Regards,
Eva Kemp.

#87699 copied to clipboard

Like