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Viewing 30 posts - 11,821 through 11,850 (of 16,205 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 14:03

    Hello,

    Sorry for a delay.
    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 14:00

    Hello,

    FTP credentials are incorrect.
    Please check them.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 13:56

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 13:50

    Hello,

    Sorry, but there are no any notices regarding ajax in the theme description http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246 .

    Unfortunately we can’t tell you the exact date of new theme release for now.
    You can monitor it on ThemeForest site.

    Thank you for your understanding.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 13:45

    Hello,

    You need to add class with-tooltip to submenu items in Appearance > Menus.
    If you have difficulties provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 13:40

    Hello,

    We’re sorry for a long delay.
    The issue has been fixed.
    Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 13:03

    Hello,

    Please refer to our documentation:
    https://www.8theme.com/demo/docs/woopress/#!/primary_menu

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 12:38

    Hello,

    3. That image is added in Shop page editor:
    http://storage8.static.itmages.com/i/15/1006/h_1444130935_3935025_71e91cb2f1.png
    Unfortunately there is no option to set different background for products and categories, only for pages.

    4. In this case you can remove breadcrumbs using this css code:

    .page-heading .woocommerce-breadcrumb {
       display: none;
    }

    5. The problem is caused by “Woocommerce Product Filter” plugin. Disable it and check sidebar after that.

    9. Yes, all changes should be made in child theme not to lose modifications after theme update.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 12:26

    Hello,

    Try to add this code in .htaccess file for your site:

    <IfModule mod_headers.c>
       Header set Access-Control-Allow-Origin "*"
    </IfModule>

    and check icons after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 12:11

    Hello,

    There is no such shortcode in the theme.
    Please refer to this article:
    http://www.wphats.com/add-checkbox-pagepost-type-wordpress/

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 12:09

    Hello,

    As I see you are using old theme version. Please update it to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package. Also you need to delete the /wp-content/themes/woopress/vc_templates/vc.rows.php file as mentioned in theme update description in the bottom of this page http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050
    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 11:16

    Hello,

    When trying to access WP Dashboard I’m getting the error.
    Perhaps Firewall on your server is blocking access.
    Shall we provide IP address to put it into white list?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 11:02

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 10:52

    Hello,

    We can’t guarantee full compatibility of 3rd-party plugins. You need check this plugin yourself. Please take our apologies for inconveniences.

    I’ve sent the archives with pattern files, slider images, psd files to your email address. Please check it.

    Use this shortcode [etheme_contacts] in Contact page to show contact form.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 10:43

    Hello,

    I’ve made necessary changes in custom css regarding your request. Please check if it is what you want.
    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 10:37

    Hello,

    Did you translate strings in .po file in wp-content/themes/woopress/languages directory?
    Please read our documentation:
    https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 10:27

    Hello,

    As I see you’ve added the code in functions.php file in the child theme:
    .container { margin-right: auto; margin-left: auto; padding-left: 15px; padding-right: 15px; width: 1170px; }
    The value width: 1170px; is causing the issue.
    Remove it and check the site after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 10:19

    Hello @FuegoHD,

    The plugin can be downloaded here:
    https://www.8theme.com/download-plugins/

    Please show a screenshot of the parallax issue you have.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 10:17

    Hello,

    The page is redirected to wp-pass.php, but there is no such file in your site.
    Please check your WordPress files.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 10:10

    Hello,

    I’ve reverted changes back and added this code in Theme Options > Styling > Custom CSS > Custom CSS for desktop:

    .row-count-5 .product-category {
        width: 400px !important;
    }

    Please check product categories pages now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 09:34

    Hello,

    As I told you this code should be added to “Custom CSS for mobile” section, not to “Global Custom CSS”:

    .top-links .topbar-widget {
       width: 30% !important;
    }

    I’ve corrected this.

    Please check the site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 09:30

    Hello,

    I’ve checked VC editor and “Add element” option is working fine:
    http://storage8.static.itmages.com/i/15/1006/h_1444120151_5189074_2440db99c7.png

    Please describe how we can replicate the issue.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 09:21

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 09:18

    Hello,

    We can’t access your site, it’s giving the error “The connection was reset”.
    Please check it with your hosting provider.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 09:13

    Hello,

    I’ve edited the code on your page.
    Please check it now.
    Please clarify where you found the shortcode [acceptance Consenso]. It doesn’t work.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 08:50

    Hello,

    As I see your site is working fine and there are no errors (see the screenshot http://prntscr.com/8o9tl2 ). Please clear browser cache and check your site.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 08:31

    Hello,

    Please take our apologies for the delay.
    Unfortunately we can’t give a guaranty for full compatibility of the theme and 3-rd party plugins.
    But yes the issue with cache plugins in blanco theme may be caused by that cart widget works without ajax. We know about that problem and we’ll try to fix it in future updates. Please sorry for the inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 08:03

    Hello,

    I’ve set 3 products per row in Theme Options > E-Commerce > Products Page Layout.
    Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 07:55

    Hello,

    You need mark products as new in Products editor and you can create page for new products, then use Products element in Visual Composer editor and select type “New” to display new products.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 6, 2015 at 07:46

    Hello,

    As I see “Add to basket” button is shown:
    http://storage3.static.itmages.com/i/15/1006/h_1444113968_7819338_df35dfeb00.png

    Please give us a page link where you have issues.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 11,821 through 11,850 (of 16,205 total)
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