Forum Replies Created

Viewing 30 posts - 10,891 through 10,920 (of 16,226 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 22, 2015 at 22:42

    Hello,

    You are welcome!

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 21:01

    Hello,

    1. I’ve set Slide Layout to “Auto” in the slider settings.
    Please check it now.

    2. Your images should have similar sizes to get them shown correctly. Try to change original dimensions of the images and reupload them.

    3. Please take our apologies but there is no such feature in the theme.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 19:54

    Hello,

    We can’t connect via FTP getting the errors:
    Error: Connection timed out
    Error: Could not connect to server

    Are you using any specific setting or port number?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 19:50

    Hello,

    We can’t access your site because of the notice:
    “This site has been blocked by BEZA SiS Services.”

    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 19:37

    Hello,

    Unfortunately we can’t replicate the issue:
    http://storage2.static.itmages.com/i/15/1120/h_1448044616_2897212_1d033260a2.png

    Please try to check on other devices and using other Internet provider.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 19:34

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 16:50

    Hello,

    Please show a page where you have issues and provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 16:15

    Hello,

    Please provide us with the link where the problem with images appears. Also give us WP dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 14:05

    Hello,

    I’ve edited slider and added this code in Global Custom CSS:

    .header-type-2.slider-overlap .header .et-search-trigger .fa-search {
        background-color: #807664;
        font-size: 14px;
    }
    .home .header-type-2.slider-overlap .header .menu > li > a, .home .header-type-2.slider-overlap .shop-text .total {
        color: #000 !important;
    }

    Please check the page now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 09:51

    Hello,

    Try to add this css code in WP Dashboard > Theme Options > Custom CSS > Custom CSS for desktop section:

    .row-count-4 .product:nth-child(4n+1), .sidebar-position-without .row-count-4 .product:nth-child(4n+1) {
        clear: none !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 09:39

    Hello,

    Unfortunately your site isn’t available. Here is the error message when accessing the site http://prntscr.com/94t61k

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 09:20

    Hello,

    Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 08:28

    Hello,

    Please install the theme via FTP as described in the documentation:
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 08:25

    Hello @shivas-irons,

    I’ve checked front-end editor of your page and it’s working fine:
    http://storage3.static.itmages.com/i/15/1120/h_1448004292_2030367_3690a589ef.png

    Please try to check it in another browser.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 08:19

    Hello,

    Please provide us with FTP and WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 08:19

    Hello @arodono,

    IDStore theme doesn’t have Static Blocks.
    You should follow the documentation to create footer.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 08:17

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 08:16

    Hello,

    In this case you need to use standard menu, remove the classes you added and check submenu after that.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 08:02

    Hello,

    To enable VC editor in static blocks go to Visual Composer > General Settings > Content Types and tick “static blocks”.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 20, 2015 at 07:59

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 18:03

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 18:03

    Hello,

    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:59

    Hello,

    Please clear browser cache and check your site now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:43

    Hello,

    Sorry, but our theme doesn’t have features for the ability to search by SKU number.
    You have to use some 3rd-party plugin.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:41

    Hello,

    Sorry, but we can’t recommend any plugins because we didn’t test them.
    You have to search for 3rd-party plugins yourself.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:40

    Hello,

    I’ve added the css code in your custom.css:

    @media (max-width: 767px) {
    .span3.sidebar.sidebar-left.single-product-sidebar {
    display: none !important;
    }}

    Please check the site on mobile device now.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:39

    Hello,

    1. I’ve also disabled Breadcrumbs Style for the post “Just another awesome news”:
    http://storage9.static.itmages.com/i/15/1119/h_1447947218_3117405_7e697f29dc.png
    Please check this post now.

    2. I’ve set “Standard” format for the video post “Post format video Vimeo”:
    http://storage6.static.itmages.com/i/15/1119/h_1447947425_3161610_ebb2d02112.png
    Please check it on Blog page now.

    If you want to replace featured image with video you may try to use this plugin https://wordpress.org/plugins/replace-featured-image-with-video/ (please note we can’t guarantee its full compatibility with the theme).

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:27

    Hello,

    Please provide us with the link to your site and FTP/WP Dashboard credentials in Private Content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:13

    Hello,

    The credentials are incorrect.
    Please create FTP account for us provide FTP host, FTP username, FTP password.

    Thank you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    November 19, 2015 at 16:11

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

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    Viewing 10,920 results - 10,891 through 10,920 (of 16,226 total)
Viewing 30 posts - 10,891 through 10,920 (of 16,226 total)
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