Hello,
You are welcome!
Best regards,
Jack Richardson.
Hello,
You are welcome!
Best regards,
Jack Richardson.
Hello,
1. I’ve set Slide Layout to “Auto” in the slider settings.
Please check it now.
2. Your images should have similar sizes to get them shown correctly. Try to change original dimensions of the images and reupload them.
3. Please take our apologies but there is no such feature in the theme.
Best regards,
Jack Richardson.
Hello,
We can’t connect via FTP getting the errors:
Error: Connection timed out
Error: Could not connect to server
Are you using any specific setting or port number?
Best regards,
Jack Richardson.
Hello,
We can’t access your site because of the notice:
“This site has been blocked by BEZA SiS Services.”
Please check it.
Best regards,
Jack Richardson.
Hello,
Unfortunately we can’t replicate the issue:
http://storage2.static.itmages.com/i/15/1120/h_1448044616_2897212_1d033260a2.png
Please try to check on other devices and using other Internet provider.
Thank you.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
Please show a page where you have issues and provide us with WP Dashboard credentials in private content.
Best regards,
Jack Richardson.
Hello,
Please provide us with the link where the problem with images appears. Also give us WP dashboard credentials in private content.
Best regards,
Jack Richardson.
Hello,
I’ve edited slider and added this code in Global Custom CSS:
.header-type-2.slider-overlap .header .et-search-trigger .fa-search {
background-color: #807664;
font-size: 14px;
}
.home .header-type-2.slider-overlap .header .menu > li > a, .home .header-type-2.slider-overlap .shop-text .total {
color: #000 !important;
}
Please check the page now.
Best regards,
Jack Richardson.
Hello,
Try to add this css code in WP Dashboard > Theme Options > Custom CSS > Custom CSS for desktop section:
.row-count-4 .product:nth-child(4n+1), .sidebar-position-without .row-count-4 .product:nth-child(4n+1) {
clear: none !important;
}
Best regards,
Jack Richardson.
Hello,
Unfortunately your site isn’t available. Here is the error message when accessing the site http://prntscr.com/94t61k
Best regards,
Jack Richardson.
Hello,
Please provide us with FTP (FTP host, FTP user, FTP password) credentials in private content.
Best regards,
Jack Richardson.
Hello,
Please install the theme via FTP as described in the documentation:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Best regards,
Jack Richardson.
Hello @shivas-irons,
I’ve checked front-end editor of your page and it’s working fine:
http://storage3.static.itmages.com/i/15/1120/h_1448004292_2030367_3690a589ef.png
Please try to check it in another browser.
Best regards,
Jack Richardson.
Hello,
Please provide us with FTP and WP Dashboard credentials in Private Content.
Best regards,
Jack Richardson.
Hello @arodono,
IDStore theme doesn’t have Static Blocks.
You should follow the documentation to create footer.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
In this case you need to use standard menu, remove the classes you added and check submenu after that.
Best regards,
Jack Richardson.
Hello,
To enable VC editor in static blocks go to Visual Composer > General Settings > Content Types and tick “static blocks”.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
You’re welcome.
Best regards,
Jack Richardson.
Hello,
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.
Best regards,
Jack Richardson.
Hello,
Please clear browser cache and check your site now.
Best regards,
Jack Richardson.
Hello,
Sorry, but our theme doesn’t have features for the ability to search by SKU number.
You have to use some 3rd-party plugin.
Please take our apologies for inconveniences.
Best regards,
Jack Richardson.
Hello,
Sorry, but we can’t recommend any plugins because we didn’t test them.
You have to search for 3rd-party plugins yourself.
Please take our apologies for inconveniences.
Best regards,
Jack Richardson.
Hello,
I’ve added the css code in your custom.css:
@media (max-width: 767px) {
.span3.sidebar.sidebar-left.single-product-sidebar {
display: none !important;
}}
Please check the site on mobile device now.
Best regards,
Jack Richardson.
Hello,
1. I’ve also disabled Breadcrumbs Style for the post “Just another awesome news”:
http://storage9.static.itmages.com/i/15/1119/h_1447947218_3117405_7e697f29dc.png
Please check this post now.
2. I’ve set “Standard” format for the video post “Post format video Vimeo”:
http://storage6.static.itmages.com/i/15/1119/h_1447947425_3161610_ebb2d02112.png
Please check it on Blog page now.
If you want to replace featured image with video you may try to use this plugin https://wordpress.org/plugins/replace-featured-image-with-video/ (please note we can’t guarantee its full compatibility with the theme).
Thank you.
Best regards,
Jack Richardson.
Hello,
Please provide us with the link to your site and FTP/WP Dashboard credentials in Private Content.
Best regards,
Jack Richardson.
Hello,
The credentials are incorrect.
Please create FTP account for us provide FTP host, FTP username, FTP password.
Thank you.
Best regards,
Jack Richardson.
Hello,
Please provide us with FTP and WP Dashboard credentials in private content.
Best regards,
Jack Richardson.