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Web is malfunctioning: Fatal errors, one minute delay, 500 Internal server error

This topic has 10 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

rioleon

Participant

November 18, 2015 at 23:18

Hello,
since the past week we are having these kinds of issue. Memory is set in 128Mb.
We tried desactivating plugins, then using plugins for testing performance and we don`t know what to do. The web was working well the last three months, but it changes its behaviour since Tue, 10 without any modification by our side.
Please, we need to fix it asap, we worked all these days trying in order to fix it but we have no results.
Also WP-Admin console is ralentized and sometimes shows 500 Internal Server Error or Out of Memory.
Thanks and regards,
Claudio

Please, contact administrator
for this information.

#100238 Copied Theme version: ROYALSTOREv 0.0.1 WooCommerce version: 2.4.10

9 Answers

Jack Richardson

Support staff

November 19, 2015 at 08:48

Hello,

Internal Server Error is related to server configuration.
You should contact your hosting provider and ask them to investigate it.
Check error logs on your server, some notices should be in there.

Best regards,
Jack Richardson.

#100256 Copied

rioleon

Participant

November 19, 2015 at 15:12

Hello, i’ve checked the error log but i can’t find the exact error.

Could you help me to identify it?

here is the log: https://www.dropbox.com/s/k4pujkw42pfnp9r/error_log?dl=0

Thank you a lot!

#100348 Copied

Eva Kemp

Support staff

November 19, 2015 at 15:40

Hello,

As I can see from error log file Internal Server Error is caused by lack of memory. The error is:
[19-Nov-2015 13:58:16 UTC] PHP Fatal error: Out of memory (allocated 50593792) (tried to allocate 72 bytes) in /home/recsaviajes/public_html/wp-includes/pomo/mo.php on line 276

Try to set memory_limit value to 256M.

Regards,
Eva Kemp.

#100357 Copied

rioleon

Participant

November 19, 2015 at 15:58

Hello, Eva
Our hosting service sets the memory limit to 128Mb.
We cannot exceed this limit.
The website was running ok until the past week.
We need your help in order to make the web runs as usually did.
Thanks in advance

#100367 Copied

Jack Richardson

Support staff

November 19, 2015 at 16:11

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#100373 Copied

rioleon

Participant

November 19, 2015 at 16:19

Credentials in private content

Please, contact administrator
for this information.

#100376 Copied

Jack Richardson

Support staff

November 19, 2015 at 16:59

Hello,

Please clear browser cache and check your site now.

Best regards,
Jack Richardson.

#100388 Copied

rioleon

Participant

November 19, 2015 at 17:13

Home is running ok, but when you click a category, it crashes.

#100393 Copied

Eva Kemp

Support staff

November 19, 2015 at 17:43

Hello,

We can’t access wp-admin panel because of the notice:
Briefly unavailable for scheduled maintenance. Check back in a minute.

Please check it.

Regards,
Eva Kemp.

#100400 Copied
Tagged: delay, fatal errors, internal server error, malfunctioning, templates, woocommerce, wordpress
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