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Revolution slider and product images dont display on mobile

This topic has 17 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

oyjhahaha

Participant

November 14, 2015 at 17:23

on my mobile phone when loading the home page for my site, the revolution slider and the product images dont show. on desktop it seems to be working.

can you help me out?

Please, contact administrator
for this information.

#99457 Copied Theme version: v2.8.1

16 Answers

oyjhahaha

Participant

November 14, 2015 at 17:26

hi there, now the revolution slider works, but the problem of the product images not showing persists.

on the products page however it loads fine. can you help me out?

#99458 Copied

oyjhahaha

Participant

November 14, 2015 at 17:39

i have attached my login and wp credentials for you for faster resolving of the issue.

Please, contact administrator
for this information.

#99463 Copied

Eva Kemp

Support staff

November 14, 2015 at 17:49

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

#99469 Copied

oyjhahaha

Participant

November 14, 2015 at 18:10

where do i download the latest theme to update? i cant seem to find it

#99473 Copied

Eva Kemp

Support staff

November 14, 2015 at 18:14

Hello,

You can download the theme on ThemeForest site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 , log in with your Envato account credentials.

Regards,
Eva Kemp.

#99475 Copied

oyjhahaha

Participant

November 14, 2015 at 18:59

i updated it. now my whole site has gone crazy and is just showing the logo and search bar.

please help. i have no idea what to do.

#99481 Copied

oyjhahaha

Participant

November 15, 2015 at 02:38

hi there, its urgent because our site is down because of this. any update?

#99495 Copied

Jack Richardson

Support staff

November 16, 2015 at 09:47

Hello,

As I see you haven’t updated the plugins Woocommerce, Visual Composer, Revolution Slider. Please update them https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#99560 Copied

oyjhahaha

Participant

November 16, 2015 at 18:28

hi there, i have managed to get the home page back with the plugins update. thanks.

one big problem still persists though. the products still look like what i sent in the screenshot in the first post on this thread. even when i make it mobile responsive the images still don’t show.

can you help me out?

#99706 Copied

Jack Richardson

Support staff

November 16, 2015 at 20:17

Hello,

We can’t access WP Dashboard. There is an error:
SSL connection error

Please check it.

Best regards,
Jack Richardson.

#99718 Copied

oyjhahaha

Participant

November 17, 2015 at 07:03

please use the following information in private

Please, contact administrator
for this information.

#99786 Copied

Eva Kemp

Support staff

November 17, 2015 at 21:06

Hello,

As I see images are shown on mobile:
http://storage6.static.itmages.com/i/15/1117/h_1447790735_9344435_02dfe62a15.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

#99974 Copied

oyjhahaha

Participant

November 19, 2015 at 04:59

hi eva,

its still broken on mobile.

http://postimg.org/image/6tmmc4sw1/

on ipad its broken also

http://postimg.org/image/41ijrc5r3/

#100252 Copied

Eva Kemp

Support staff

November 19, 2015 at 09:53

Hello,

Please clear browser cache and check your site again.

Thank you.

Regards,
Eva Kemp.

#100283 Copied

oyjhahaha

Participant

November 20, 2015 at 18:10

hi there,

i cleared the cache for both my site as well as the mobile device i am checking on.

it still persists. can you check wehther the problem is same for your side?

#100563 Copied

Jack Richardson

Support staff

November 20, 2015 at 19:37

Hello,

Unfortunately we can’t replicate the issue:
http://storage2.static.itmages.com/i/15/1120/h_1448044616_2897212_1d033260a2.png

Please try to check on other devices and using other Internet provider.

Thank you.

Best regards,
Jack Richardson.

#100574 Copied
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