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Topic: revolution slider and product images dont display on mobile

oyjhahaha

Participant

November 14, 2015 5:23 pm

on my mobile phone when loading the home page for my site, the revolution slider and the product images dont show. on desktop it seems to be working.

can you help me out?
Site URL: hidden
Theme version: v2.8.1

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oyjhahaha

Participant

November 14, 2015 5:26 pm

hi there, now the revolution slider works, but the problem of the product images not showing persists.

on the products page however it loads fine. can you help me out?

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oyjhahaha

Participant

November 14, 2015 5:39 pm

i have attached my login and wp credentials for you for faster resolving of the issue.

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Eva Kemp

Support staff

November 14, 2015 5:49 pm

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins http://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

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oyjhahaha

Participant

November 14, 2015 6:10 pm

where do i download the latest theme to update? i cant seem to find it

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Eva Kemp

Support staff

November 14, 2015 6:14 pm

Hello,

You can download the theme on ThemeForest site http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 , log in with your Envato account credentials.

Regards,
Eva Kemp.

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oyjhahaha

Participant

November 14, 2015 6:59 pm

i updated it. now my whole site has gone crazy and is just showing the logo and search bar.

please help. i have no idea what to do.

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oyjhahaha

Participant

November 15, 2015 2:38 am

hi there, its urgent because our site is down because of this. any update?

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Jack Richardson

Support staff

November 16, 2015 9:47 am

Hello,

As I see you haven’t updated the plugins Woocommerce, Visual Composer, Revolution Slider. Please update them https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

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oyjhahaha

Participant

November 16, 2015 6:28 pm

hi there, i have managed to get the home page back with the plugins update. thanks.

one big problem still persists though. the products still look like what i sent in the screenshot in the first post on this thread. even when i make it mobile responsive the images still don’t show.

can you help me out?

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Jack Richardson

Support staff

November 16, 2015 8:17 pm

Hello,

We can’t access WP Dashboard. There is an error:
SSL connection error

Please check it.

Best regards,
Jack Richardson.

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oyjhahaha

Participant

November 17, 2015 7:03 am

please use the following information in private

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Eva Kemp

Support staff

November 17, 2015 9:06 pm

Hello,

As I see images are shown on mobile:
http://storage6.static.itmages.com/i/15/1117/h_1447790735_9344435_02dfe62a15.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

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oyjhahaha

Participant

November 19, 2015 4:59 am

hi eva,

its still broken on mobile.

http://postimg.org/image/6tmmc4sw1/

on ipad its broken also

http://postimg.org/image/41ijrc5r3/

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Eva Kemp

Support staff

November 19, 2015 9:53 am

Hello,

Please clear browser cache and check your site again.

Thank you.

Regards,
Eva Kemp.

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oyjhahaha

Participant

November 20, 2015 6:10 pm

hi there,

i cleared the cache for both my site as well as the mobile device i am checking on.

it still persists. can you check wehther the problem is same for your side?

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Jack Richardson

Support staff

November 20, 2015 7:37 pm

Hello,

Unfortunately we can’t replicate the issue:
http://storage2.static.itmages.com/i/15/1120/h_1448044616_2897212_1d033260a2.png

Please try to check on other devices and using other Internet provider.

Thank you.

Best regards,
Jack Richardson.

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