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Topic: Quantity field missing from all product pages

webmastermicro

Participant

November 16, 2015 4:53 pm

Hi there,

I am using the woopress theme and the quantity field is missing. If I change the theme it reappears.

I have updated to the latest version.

Can you help?

Thanks.

webmastermicro

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Robert Hall

Support staff

November 16, 2015 5:28 pm

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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webmastermicro

Participant

November 16, 2015 8:54 pm

Hi Robert,

Thanks for the speedy response.

The site is currently in development and I am working on it from my laptop using a localised web-server which isn’t accessible from the internet.

Are there any screenshots or logs I can provide you that may help?

Thanks,

webmastermicro

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Eva Kemp

Support staff

November 16, 2015 11:05 pm

Hello,

Sorry, but it’s difficult to investigate the problem without seeing site settings.
Could you please upload your site to any web hosting and provide us with login details?

Thank you.

Regards,
Eva Kemp.

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webmastermicro

Participant

November 19, 2015 11:45 pm

Site uploaded to temporary web space – see private comments for more info.

Thanks in advance.

Content is visible for topic creator and
support staff only.

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Jack Richardson

Support staff

November 20, 2015 9:39 am

Hello,

Unfortunately your site isn’t available. Here is the error message when accessing the site http://prntscr.com/94t61k

Best regards,
Jack Richardson.

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webmastermicro

Participant

November 20, 2015 11:14 am

Could you try again as I suspect DNS may have been taking a while to propagate.

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Eva Kemp

Support staff

November 20, 2015 4:52 pm

Hello,

Unfortunately there is still an error:
Unable to determine IP address from host name
The DNS server returned:
Name Error: The domain name does not exist.

Please let us know when the site is available for public.

Thank you.

Regards,
Eva Kemp.

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webmastermicro

Participant

November 20, 2015 9:40 pm

Sorry it was my fault. It is now working.

Let me know what you find.

Thanks.

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Robert Hall

Support staff

November 21, 2015 11:02 am

Hello,

We’ve just tried to login and got the same error as before.

Regards,
Robert Hall.

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webmastermicro

Participant

November 21, 2015 3:37 pm

I can confirm this time it is working. I did an NSLOOKUP using Google DNS and it is resolving to the correct IP plus I can browse to the site from multiple locations.

Thanks.

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Eva Kemp

Support staff

November 21, 2015 5:49 pm

Hello,

You have this code in Theme Options > Custom CSS > Global Custom CSS:
.quantity {display: none !important;}

I’ve commented it.
Now quantity option is shown. Clear browser cache and check.

Regards,
Eva Kemp.

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webmastermicro

Participant

November 21, 2015 6:32 pm

Thanks Eva.

Do you know what the funny code is at the bottom of the page on the blue banner. Only just spotted it. Any ideas? Dont think it appears if I change the theme.

Thanks again.

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Eva Kemp

Support staff

November 21, 2015 7:02 pm

Hello,

That is the code of Visual Composer plugin. I’ve activated it. Please check now.

Regards,
Eva Kemp.

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webmastermicro

Participant

November 21, 2015 9:18 pm

Thanks again!

Tell me, does the Visual Composer plugin need to be activated for this theme? Not sure I’m even using it.

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Eva Kemp

Support staff

November 22, 2015 10:31 pm

Hello,

Your footer is created with Visual Composer plugin. So, you need it activated.

Regards,
Eva Kemp.

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Topic: Quantity field missing from all product pages

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