Jack Richardson

Hello @Michael,

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Michael,

Thank you for your message. We are glad to hear that the issue no longer occurs.
We will include the fix in the next official update. However, if you would like to apply it sooner, we can provide a hotfix package for your live site. Please let us know your preference, and we will assist you accordingly. Also, the b2b plugin should be also updated on your live web-site with the fix they included.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Flexide,

Thank you for your message.

Unfortunately, there are no design settings available to customize the content according to your specific requirements. However, you can explore the existing options in “Header Builder → Cart Widget”, where you can enable the product quantity feature and display upsell or cross-sell products in the mini-cart content.

Additionally, you may find the “Sales Booster → Progress Bar” feature useful. More information is available at: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/.

Please note that displaying coupon codes and payment methods would require additional customization, which falls outside the scope of our standard support.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Simon,

Please try using the following custom CSS:

body .elementor-widget-theme-etheme_departments_menu .item-design-mega-menu:not(:nth-child(1), :nth-child(2), :nth-child(3)) .nav-sublist-dropdown {  
    top: 50%;  
    transform: translateY(-50%);  
}  

body .elementor-widget-theme-etheme_departments_menu .nav-sublist-dropdown ul > li.item-design-mega-menu {  
    position: relative;  
}

You can view the frontend result here: https://gyazo.com/5559a12f27c113d5d0ade0f696281d1e

For more information, please refer to the CSS documentation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

Please add the following custom CSS in your Single Product Builder under Product Gallery -> Advanced tab -> Custom CSS:

selector .thumbnails-list .swiper-slide>span img {  
    object-fit: cover;  
    object-position: center center;  
    height: auto;  
    max-height: 140px;  
}

As you are currently in the editor, we are unable to add this snippet directly to your content.

The issue occurs because the images in your gallery are quite tall, so we have provided this snippet to limit the maximum height of the images in the thumbnail carousel.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @katiuska flores,

Please check now. The XStore Ajaxify setting was previously enabled for this widget: https://gyazo.com/fa63fe8125a77d45a4d6bea6369045c4. We have now disabled it, as this feature is recommended only for widgets located outside the first viewport, rather than for those already visible to customers when the page loads.

Regarding the domain configuration, please refer to our documentation: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/#deactivate-your-website-using-the-8theme-dashboard-znlle

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Lasitha851,

You may use the following custom CSS:

/* 1 */
.etheme-elementor-off-canvas .smax-offer .smax-template-title {
    font-weight: normal !important;
}

/* 3 */
.etheme-elementor-off-canvas .smax-offer .smax-template-description {
    display: none;
}

/* 4 */
.etheme-elementor-off-canvas .smax-offer .smax-product-price ins, 
.etheme-elementor-off-canvas .smax-offer .smax-total-price ins {
    color: blue;
}

Alternatively, you can refer to the CSS solution provided above, which we have already refined in our previous response, to apply the same styles to both the cart and mini-cart.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

Please use XStudio to import the templates from our demos, including the one you mentioned.
Example: https://gyazo.com/5a389c3f6be1bec33301f4590861d3e1

For more information about XStudio, please visit: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

The maximum limit for this option is 200 items, as displaying more may slow down the page loading time. If you would like to display all products based on your query, you can set the value to -1 to show all items.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Webleadteam,

Please provide us with more details, including screenshots or a video, so that we can better understand your request. At the moment, we do not see any issues on your home page.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Webleadteam,

The issue with the broken layout on your products occurs because the product excerpts were generated using ChatGPT, as indicated by the code, which includes custom HTML tags such as strong, span with custom attributes (see: https://gyazo.com/ed4ab52ed056085b2406991d7cc41e48). Since the excerpt is displayed on your products and limited to 120 characters (https://gyazo.com/c22a1b6dcccfa59c745075beaa6b86f9), some tags remain unclosed, causing the subsequent content to appear broken.

We have temporarily disabled the “Show excerpt” option, which has resolved the slider layout issue on your products.

Regarding the modified content on your products, we are not certain how the changes were made. Currently, all product content appears as a text editor widget. You may contact your hosting provider to check for file backups or update the product content using the appropriate widgets, such as Image, Text Editor, Heading, etc.

We kindly recommend first creating the base products and verifying their content and responsiveness before duplicating them. This approach will help prevent multiple items from having broken content that would require manual correction.

The video demonstrating the issue on your single product page was not attached. Please provide the URL to the file by uploading it to a file-sharing service such as https://fex.net/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @islam,

We kindly ask you to clear your cache and check again. We have implemented a CSS solution in your Theme Options under Theme Custom CSS, and it will be included globally in the next theme update.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

Please provide us with the correct access details, as we do not retain customers’ website data for an extended period due to security reasons.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Thank you for providing such detailed information about your analysis in relation to plugin support. In our theme’s code, the product quantity in the mini cart is updated in the following sections:

$(document).on('change input', '.woocommerce-mini-cart .quantity .qty');  
// if popup appears after adding to cart  
$(document).on('change input', '.popup-added-to-cart .quantity .qty');  
// for advanced quantity  
$(document).on('change', '.quantity-wrapper[data-type=advanced] .qty');  
$(document).on('change input', '.woocommerce-checkout-review-order-table .qty');

However, if the plugin’s code triggers the event on .qty selector, there should be additional parameters to indicate that the trigger was not initiated by a user. For example, in Elementor, this is implemented as shown here: https://prnt.sc/NgbMc_tvprLc

We kindly ask you to review the plugin’s code to determine whether it is possible to add a manually_triggered or other argument. This would allow us to prevent the callback from being executed in such cases. For instance, in the plugin code where the product quantity is triggered, please consider modifying it as follows (shown as example of code):

From:
jQuery('.quantity .qty').trigger('change');

To:
jQuery('.quantity .qty').trigger('change', [{manually_triggered: true}]);

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Gab,

Please create a separate topic for your question, as most of the information in this thread is outdated and other solutions could be already implemented. Kindly attach a few screenshots of the issue so that we can assist you more effectively.

Best regards,
Jack Richardson
The 8Theme’s Team