Jack Richardson

Hello @selqs,

Thank you for your kind feedback.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Denise,

We have checked your pages, and they are working correctly on our end. When reviewing the page you created manually, we noticed that you are trying to display products from multiple categories (https://gyazo.com/b6cdabb8fd60d6662e721b8f54499354). As we previously explained in detail, the sidebar filters do not function on custom non-archive pages.

If you need to create such a page, you can develop a new archive products template based on the existing shop template and assign it to one of your product categories, as you have done with other templates (https://prnt.sc/0qyOc6WDs3he). Then, assign your products to that specific category or tag.

Please note that it is not possible to apply the archive products template to custom pages. However, you can create a custom product category or product tag and assign the template to the corresponding category or tag archive. You may also rename the category or, by using additional snippets or the settings in “Dashboard → Settings → Permalinks”, modify the default structure of product taxonomy archives.

Kindly note that we do not provide additional customization through our support forum, as it falls outside the scope of our basic support. Nevertheless, we are always happy to offer suggestions and guidance whenever possible.

We have provided you with the necessary details and documentation related to customizing your store.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Denise,

According to the WooCommerce plugin code base, filters and other widgets related to product filtering actions can only be displayed on original product archive pages, such as the shop page, product category archives, and other product taxonomies. This default behavior is implemented in most of WooCommerce-based widgets: https://prnt.sc/GJdQpcZJydrR.

If you would like to create custom pages with products and apply filters for specific items, this can only be achieved by using additional plugins that provide custom widget filters designed to filter products on the current page only.

However, we recommend an alternative solution. If you wish to display products from different categories on separate pages, you can create multiple Product Archive templates and set conditions to apply each template only to a specific product category archive page: https://gyazo.com/2d7ffbb67d010005b33b6253cb4f3b42.

Please also ensure that your products are assigned to the corresponding product categories in the backend: https://prnt.sc/OMEUZZ6VtJ0J.

We suggest using the Horizontal Filters (https://prnt.sc/kR3OEMj_fP9J) instead of the standard Product Filters, as they display your sidebar content in a horizontal layout and filter items on the current page only, similar to the Sidebar widget.

For more information, please refer to our documentation on the builder:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If some widgets are not shown in your Elementor panel, please check whether they are enabled in the Elements Manager: https://elementor.com/help/element-manager/

For more details on setting conditions, please review the following documentation:
https://developers.elementor.com/docs/theme-conditions/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jimmy Yip,

To display the section in full width, you can reset the default padding (10px) in the Elementor editor by navigating to “Container → Advanced → Layout”.

You may use one of our built-in widgets for sliders or carousels, such as:
– Carousel Anything
– Slides
– XStore Slider (documentation: https://www.8theme.com/documentation/xstore/video-tutotials/xstore-advanced-slider-with-elementor/)

If these widgets are not visible in your Elementor panel, you can enable them in the Elements Manager (https://elementor.com/help/element-manager/).

If you have any additional questions, feel free to submit your request with details.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @manos,

Please provide us with the correct wp-admin and FTP access to your website, so we could check from our side, as the issue should be resolved in the updated file. We have corrected the function names (see: https://gyazo.com/d63328508294a63eb871151d9793aade) (enqueue_select2_jquery -> etheme_enqueue_select2_jquery), but it appears that the file was either uploaded to the wrong directory or not updated properly.

Kindly ensure that the correct file has been uploaded to your server. If you require our assistance, please attach the necessary credentials and include the steps to reproduce the issue.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @manos,

The fix will be included in the upcoming theme update. However, if you would like to apply this fix to your website sooner, please provide us with the correct wp-admin and FTP access in the private content area so that we can upload the fix for you. Alternatively, you may manually download the file from the private area and upload it to your website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Rohsel,

Thank you for providing the details.

We appreciate your effort in finding a temporary solution on the forum. However, we agree that this should not be considered the final resolution, and we will continue investigating the issue to ensure a proper fix in future updates. For now, we kindly suggest using the attached PHP snippet. Please note that adding this filter globally may affect the single product layouts of other customers’ websites, so we recommend adding the snippet to your child theme’s functions.php file or using a custom snippets plugin.

We look forward to your feedback.

Best regards,
Jack Richardson
The 8Theme Team

Best regards,
The 8Theme Team

Dear @Chris0483,

If you would like to display an “Out of Stock” label on the products listed on your shop page, you can enable this option here: https://gyazo.com/76577890257335edd6bdbf8da98d9b5f

Please note that we do not provide an option to display this badge over the product image. This is due to UI/UX considerations, as the widget offers multiple options, and adding such a badge could cause conflicts with certain settings.

Additionally, you may refer to the following discussion: https://www.8theme.com/topic/out-of-stock-products-are-not-showing-as-out-of-stock/, where we have provided a custom CSS solution for displaying the “Out of Stock” label over the product image. However, this approach is not ideal due to structural limitations, so you may need to further customize the layout to suit your specific requirements.

For reference, here is the CSS code you can add in Archive products widget -> Advanced tab -> Custom CSS that we provided to another customer:

selector .etheme-product-grid-content {
    position: static;
}

selector .etheme-product-grid-item {
    position: relative;
}
selector .etheme-product-grid-item .stock.out-of-stock {
    position: absolute;
    text-align: center;
    background-color: rgba(179, 13, 2);
    z-index: 1;
    margin-bottom: 0;
    font-size: .85rem;
    text-transform: uppercase;
    color: #fff;
    left: 50%;
    top: var(--outofstock-top-offset, 21%);
    -webkit-transform: translate(-50%, 0%);
    transform: translate(-50%, 0%);
    padding: 7px 14px;
}

[data-elementor-device-mode="tablet"] selector {
    --outofstock-top-offset: 35%;
}

[data-elementor-device-mode="mobile"] selector {
    --outofstock-top-offset: 20%;
}

Kind regards,
Jack Richardson
The 8theme’s team

Hello @javi_web,

You can refer to the Elementor plugin documentation for detailed instructions on importing and exporting website content, including specific custom post types such as Static Blocks: https://elementor.com/help/import-and-export-elementor-website-templates/.

If you need to export only specific templates from your staging website, you can save the Static Block template from the backend: https://gyazo.com/88f309e5766662ac2684a0dcdd3c4669, and then export the template: https://gyazo.com/285d92ebfdde2f10e1311166dce01bbd.

After that, on your live website, you can import these templates by creating an empty Static Block and selecting the option to import the template: https://gyazo.com/8fef4e1518c7165a236e9ca4affa4692.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Muffle,

You can rename your tabs as described in the official WooCommerce documentation: https://woocommerce.com/document/editing-product-data-tabs/#section-2. In our opinion, since you would like to have custom content for each product, you can use the ACF plugin (as previously described) together with the dynamic tags feature in Elementor: https://gyazo.com/a0dd482717c4c73aa51f47eee371889d.

We kindly recommend reviewing the documentation we shared earlier:
https://elementor.com/help/elementor-acf/
https://www.advancedcustomfields.com/blog/elementor-acf/

If you have any questions regarding the configuration of ACF fields, please submit your inquiry on the plugin’s support forum.

We have created a basic example of a custom tab title and content, and configured a few products as samples.

Product backend settings: https://gyazo.com/af1bc42b096493c203aed6808ddbc266
Frontend example: https://gyazo.com/aa4b72c6472e24eae820a07a2f15e757

Please check the settings here: https://gyazo.com/4791e35724135601707ee6a2051af44a, and review the product tabs on the pages attached in the private content.

Please note that we do not provide additional customization, but we are always happy to assist you by suggesting possible solutions.

Best regards,
Jack Richardson
The 8Theme’s Team

Dear @Muffle,

We have already provided detailed information regarding the configuration of single product tabs in our previous reply: https://www.8theme.com/topic/issue-with-product-page-customization-in-xstore-theme/#post-467965.

After reviewing your website, we confirmed that the tabs are configured to display dynamic content (https://gyazo.com/d0c95dbe6966d01782bb229fa4c36089) for each product, based on the content set in the backend. For example, when comparing the following products (links in private content), you will notice that they share the same description because identical content has been set in the product backend (https://gyazo.com/aa23934b7e718385c8c535a3e5ccc7c2). Once the content is modified, the difference becomes visible (https://gyazo.com/6bd1adccbb6f9c8c09b22a96f94b6647 vs https://gyazo.com/e8f3482bcf4210cd816da36c29e1bc9f).

To edit the content of your description tab, please open the product editor in the backend and open the Description tab: https://gyazo.com/3fc9ae5ab36b4e386ee08f1e2e665c56.

The “Single product custom tab” content is configured in the XStore layout settings within the product backend: https://gyazo.com/13f84bf088837ef1a76cf1ada9d209e0.

The “Additional Information” tab is displayed by the WooCommerce plugin based on the current product attributes: https://gyazo.com/5b7ef91c7834f853c22b02e72732e36a.

If you would like to further customize the content or create additional custom tabs, you can display fields from the ACF plugin by configuring them as Dynamic Fields within any widget on your single product page.

For more information, please refer to the following documentation:
https://elementor.com/help/elementor-acf/
https://www.advancedcustomfields.com/blog/elementor-acf/

Please, note that we provide our support according to Envato privacy policy, and additional customization is out of our basic support scope.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Enduratex,

We have improved our lazy load script for images on your website, specifically addressing the issue that occurred on your portfolio page when switching between tabs (example on the frontend: https://gyazo.com/7936001e78a5513212e5d833263161c9). These improvements will also be included in the next update.

As a temporary solution, we have updated the file in the PRO Elements plugin (https://gyazo.com/d2a060623087daee47e2f5546b7e0906). However, if you are using Elementor PRO and encounter the same issue, please contact the plugin’s support team, as this matter is not related to our theme and can only be resolved within the plugin itself.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings. Also, attach some screenshots of such section so we could assist you in your questions.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Denise,

If your Shop page and other WooCommerce settings are configured correctly, our filters widgets will properly redirect you to the shop page with the filter queries applied, as demonstrated on our demo site: https://xstore.8theme.com/elementor/demos/book-store/.

If you require our assistance, please attach a video showing your test (you may upload it to a service such as https://fex.net/). Additionally, please provide further details in the private content area, including screenshots, videos, and links to the pages where these filters are used.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Martin,

As you are using the Elementor PRO version, we recommend that you contact the plugin’s support team regarding this request. It appears that other customers have reported similar issues with the new version of the editor.

At the moment, we are unable to reproduce the issue on our side, and there are no fatal errors recorded in the WooCommerce logs related to the new editor. If possible, please continue using the previous editor until the developers further stabilize version 4, as it has only been released recently.

Best regards,
Jack Richardson
The 8Theme’s Team