Jack Richardson

Hello @Andrei Andrei,

Please note that website performance optimization is a complex process that involves multiple aspects of your site, including plugin configuration, image optimization, caching, server performance, and more.

Regarding the correct configuration of CSS in your cache plugin, it is necessary to analyze the content and structure of your pages. Please note that this type of analysis falls outside the scope of our basic support, which is provided in accordance with Envato’s privacy policy.

We recommend reviewing your LiteSpeed settings or contacting the plugin’s support team, as they are best equipped to assist with their product and may suggest specific settings not included in their public documentation.

If you would still like us to review your settings, please provide temporary wp-admin access. However, kindly note that we can only offer general suggestions, as detailed configuration of caching plugins is not included in our basic support.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Dominika,

We have not enabled any maintenance mode on your website, and we are able to log in without any issues (please check the private content). We kindly suggest that you contact your hosting provider to verify whether there are any IP restrictions for logins or if maintenance mode might have been activated automatically during a plugin update.

Please also try accessing your website from a different browser or device, or check it with a VPN enabled.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Lasitha851,

Please open your booster and check the “Content” tab, where you can modify or remove any texts as needed: https://prnt.sc/oq40OIEggcUp.

To apply additional changes, please use the following custom CSS:

/* 1 */
.woocommerce-cart-form .smax-offer .smax-template-title,
.etheme-elementor-off-canvas .smax-offer .smax-template-title {
    font-weight: normal !important;
}

/* 3 */
.woocommerce-cart-form .smax-offer .smax-template-description,
.etheme-elementor-off-canvas .smax-offer .smax-template-description {
    display: none;
}

/* 4 */
.woocommerce-cart-form .smax-offer .smax-product-price ins, 
.woocommerce-cart-form .smax-offer .smax-total-price ins,
.etheme-elementor-off-canvas .smax-offer .smax-product-price ins, 
.etheme-elementor-off-canvas .smax-offer .smax-total-price ins {
    color: blue;
}

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Thank you for your update. We appreciate the information and are glad to hear that deactivating the Germanized Plugin helped to identify the issue. Hopefully, their support team will provide a permanent solution soon.
Please let us know if you need any further assistance from our side.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Jasmina,

It is not possible to predetermine the number of custom tabs each customer may require. However, you can create additional tabs with custom content using the previously recommended ACF plugin. Please refer to the plugin documentation for instructions on creating multiple tabs with custom content and displaying them using Dynamic Tags.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andrei Andrei,

We apologize for the confusion. Previously, we provided you with the code to disable the preloading of the WOFF and WOFF2 “xstore-icons” fonts. However, your request concerns disabling a specific TTF file from the same font.

You may try using the following custom snippet by adding it to your “child-theme/functions.php” file:

add_action( 'wp_enqueue_scripts', function() {
		wp_deregister_style('xstore-icons-font');
		wp_register_style('xstore-icons-font', false);
		wp_enqueue_style( 'xstore-icons-font' );
		$icons_type = ( etheme_get_option('bold_icons', 0) ) ? 'bold' : 'light';

        wp_add_inline_style( 'xstore-icons-font',
            "@font-face {
		  font-family: 'xstore-icons';
		  src:
		    url('" . get_template_directory_uri() . "/fonts/xstore-icons-" . $icons_type . ".woff2') format('woff2'),
		    url('" . get_template_directory_uri() . "/fonts/xstore-icons-" . $icons_type . ".woff') format('woff'),
		    url('" . get_template_directory_uri() . "/fonts/xstore-icons-" . $icons_type . ".svg#xstore-icons') format('svg');
		  font-weight: normal;
		  font-style: normal;
		  font-display: swap;
		}"
        );
}, 9999);

We kindly recommend submitting separate questions for different issues. However, you can also try the following snippet in your “child-theme/functions.php” file:

add_filter( 'etheme_elementor_force_load_global_assets', function( $value, $in_preview ) {
    return $in_preview;
}, 10, 2 );

After applying the snippet, please clear your cache to ensure the changes take effect.

If you still require our assistance, please submit a separate topic with all the details of your request to avoid mixing multiple questions in one thread.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

We have disabled the following plugins (https://prnt.sc/J1h7nbwG5JtM) and then reactivated them. After conducting our tests, we confirmed that the “Add to Cart” functionality is now working correctly (we tested it approximately ten times with different types of products).

Could you please check this on your side as well? We need to identify the root cause of this issue, but at the moment it appears to be related to certain plugins or other unknown factors.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Jasmina,

You can use the Dynamic Tag → Product Content option to display product content within your tabs: https://gyazo.com/2b865fe2bee781c46f44456aab9db0f5.

However, to edit the single product content, it is necessary to have the Single Product Tabs widget added to the single product page. Therefore, we recommend using our built-in Single Product Tabs widget, which allows you to display both default and custom tabs: https://prnt.sc/znCTAxnyc1UM. You can also add custom content for each product using the ACF plugin: https://www.advancedcustomfields.com/blog/elementor-acf/.

Please check your single product pages, and if you have any questions, feel free to submit them on our support forum.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

We have reviewed the topic on the WooCommerce forum, and it appears that the issue may be caused by recent changes in their plugin. We attempted to test older versions of the WooCommerce plugin on your website, such as version 5.4.4 (https://wordpress.org/plugins/woocommerce/advanced/). However, due to plugins deactivations on your staging website, a fatal error occurred (https://prnt.sc/WLXlQpMr3TNw), which prevented us from proceeding further without your assistance.

We kindly ask you to either test a previous version of WooCommerce, if possible, so that we can better understand the issue, or provide us with temporary FTP access to your staging website so we can resolve the error. Based on our local testing, we were unable to reproduce the same issue, which suggests it may be related to the recent WooCommerce update.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

We recommend that you review your LiteSpeed settings or contact the plugin’s support team, as they are best equipped to assist with their product. As a temporary workaround, you may keep the caching plugin deactivated, since some of its settings appear to be causing issues on your website even after clearing the cache. Additionally, please check with your hosting provider to determine whether any server-side caching might be contributing to these issues.

Regarding your questions:

1. Since you currently have our built-in translations enabled in the XStore Control Panel on your website (https://prnt.sc/solkBkHXV_Rh), the strings from the Loco Translate plugin for the XStore theme and XStore Core plugin will not be affected while this option remains active. If you wish to use custom translations, please disable our built-in translations and create your own. You can find documentation on string translations here: https://www.8theme.com/documentation/xstore/theme-translation/

2. Please provide screenshots or a short video to help us better understand the issue. The setting in Theme Options for displaying SKU fields is currently empty, so no SKU content should be visible: https://prnt.sc/jAcWENTpj0jU

3. Please provide screenshots of the section you are referring to, as we are currently unable to identify the exact location you wish to modify.

4. Since you are using the Single Product Builder in the Customizer, you can enable the following option: https://prnt.sc/8dX_n0vFeHmI. We have already activated this feature on your website: https://prnt.sc/M-FiLEmcWiZe

5. Please refer to our documentation for more details: https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ARYA,

The Size Guide image can be uploaded in two ways:
1) Globally for all products through the Theme Options.
2) Individually for a specific product via Dashboard > Products > Edit Product > [8theme] Product Options – https://prnt.sc/x3qa2r

There is no direct option to upload it for a category; however, you may use the following workaround:
Go to Single Product Builder > Templates > Create a new template and assign it to a specific category using Conditions, then edit the Size Guide widget as needed.

For your reference, please see the image here: https://prnt.sc/C0qPGPFJ9QCx

You can find more information about the Single Product Builder at:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

You can also refer to the documentation on creating multilingual content with Elementor here:
https://elementor.com/resources/e/multilingual-website/

Regarding the issue with the incorrect image display, we need to review your settings or website. However, as your site is currently protected by login credentials, we are unable to proceed without access.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

We kindly ask you to check the issue using a different device or browser, as our tests on Chrome and Safari did not reveal any problems.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Please check now. We have activated the following setting: https://prnt.sc/xaIX8lov0O7o in Dashboard → XStore → Theme Options. We have also tested it, and the issue no longer appears on our side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pit,

We have the following hooks in our theme:
add_action( 'template_redirect', 'et_wc_track_product_view', 20 );
located in xstore/framework/woo.php

You can temporarily uncomment this line completely and then check the result.

Alternatively, you can use the following custom PHP snippet in your child-theme/functions.php file:

add_action('wp', function() {  
    remove_action( 'template_redirect', 'et_wc_track_product_view', 20 );  
}, 70);

For more details, please visit: https://www.8theme.com/topic/caching-issue-due-to-recently-viewed-products/#post-355138

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @ARYA,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team