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General question – thank you page after placing an order

This topic has 9 replies, 4 voices, and was last updated 1 month, 1 week ago ago by Tony Rodriguez

Denise

Participant

March 23, 2026 at 23:50

Hi guys,

Just a question; is it possible to create a thank you page after a customer placed an order? I checked all the options, couldnt find it but it would be nice to leave a personal note after someone placed an order. Is this possible? If so, how can I do this best?

Thanks in advance :)!

#467811 Copied

8 Answers

Andrew Mitchell

Support staff

March 24, 2026 at 08:15

Hello, Denise,

Yes, it is possible; however, XStore does not appear to include a straightforward built-in option for adding a fully customized personal thank-you message or page through the theme settings. According to XStore support, the recommended approach is to modify the WooCommerce/XStore thank-you template by overriding the file xstore/woocommerce/checkout/thankyou.php in a child theme and making the necessary edits there.

If you require assistance with this process, you may submit a customization request.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

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Jack Richardson

Support staff

March 24, 2026 at 08:15

Hello @Denise,

Thank you for your question.

The thank-you page can be found in the following template file:
xstore/woocommerce/checkout/thankyou.php

However, if you are using the Cart/Checkout advanced layout (https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/), please copy and modify the following file in your child theme instead:
xstore/woocommerce/checkout/thankyou-advanced.php

You may also find the following topics helpful:
https://www.8theme.com/topic/unable-to-find-a-page-that-is-the-final-page-when-a-customer-places-order-and-get-order-details/
https://www.8theme.com/topic/in-checkout-page-after-payment-add-account-menu/

Kind regards,
Jack Richardson
The 8theme’s Team

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Denise

Participant

March 24, 2026 at 16:04

Hi Jack,

Thank you for your quick reply! To be honest I didnt find the links very useful.
I also checked the thank you advanced php but could only change something in the main theme, not in the child theme.
I hesitate to change anything in the main theme. So I used Loco Translate to change the text haha.

I only have one question left about this thank you page. As you can see in the picture; something isnt showing under “Product”. Do you have any idea what this should be? Because the text and picture + name product + amount is showing.

Please contact administrator
for this information.

#467839 Copied

Jack Richardson

Support staff

March 24, 2026 at 16:56

Hello @Denise,

Please provide us with the URL of the order in the private content area so that we can verify the source. Additionally, kindly include the correct wp-admin access details in the private content area so we can review it. In your screenshot, it appears that a broken image is displayed. Please clarify what you expect to see in the order table and attach a detailed screenshot.

Best regards,
Jack Richardson
The 8Theme’s Team

#467846 Copied

Denise

Participant

March 28, 2026 at 19:57

Hi Jack,

I would like to know what needs to be shown here. Because the picture is already displayed. I thought maybe you know this.
Unfortunately I dont have the link of the payment page anymore..

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Jack Richardson

Support staff

March 30, 2026 at 06:16

Hello @Denise,

The content of the thank-you page displays by default the original information provided by WooCommerce for the items in your order. If you would like to include additional details, you will need to customize the content of this page following the customization steps and file instructions we have already described above.

If you have any specific questions, we will be happy to assist you.

Best regards,
Jack Richardson
The 8Theme’s Team

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Denise

Participant

April 1, 2026 at 15:23

Thanks for the support! My topic “General question – thank you page after placing an order” has been successfully resolved.

#468170 Copied

Tony Rodriguez

Support staff

April 1, 2026 at 15:23

Dear Denise,

Thanks for being part of our WordPress & WooCommerce community!

We’re happy we could assist you. Your feedback truly matters — it helps us make XStore better, faster, and more reliable with every release.

Leave Feedback →
(takes less than a minute)

Together, we’re shaping a better WooCommerce experience for everyone.

Topic closed.
The 8Theme Team

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General question – thank you page after placing an order

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