Cart broken for variable products after WooCommerce 10.5+ update

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello @Michael,

Please check now. We have activated the following setting: https://prnt.sc/xaIX8lov0O7o in Dashboard → XStore → Theme Options. We have also tested it, and the issue no longer appears on our side.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

We kindly ask you to check the issue using a different device or browser, as our tests on Chrome and Safari did not reveal any problems.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

We have reviewed your active plugins and found that disabling the third-party plugin “Real Cookie Banner” resolved the issue. Could you please test it on your side now? We have temporarily disabled this plugin on your staging website.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

We have reviewed the topic on the WooCommerce forum, and it appears that the issue may be caused by recent changes in their plugin. We attempted to test older versions of the WooCommerce plugin on your website, such as version 5.4.4 (https://wordpress.org/plugins/woocommerce/advanced/). However, due to plugins deactivations on your staging website, a fatal error occurred (https://prnt.sc/WLXlQpMr3TNw), which prevented us from proceeding further without your assistance.

We kindly ask you to either test a previous version of WooCommerce, if possible, so that we can better understand the issue, or provide us with temporary FTP access to your staging website so we can resolve the error. Based on our local testing, we were unable to reproduce the same issue, which suggests it may be related to the recent WooCommerce update.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

We have disabled the following plugins (https://prnt.sc/J1h7nbwG5JtM) and then reactivated them. After conducting our tests, we confirmed that the “Add to Cart” functionality is now working correctly (we tested it approximately ten times with different types of products).

Could you please check this on your side as well? We need to identify the root cause of this issue, but at the moment it appears to be related to certain plugins or other unknown factors.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Could you please disable all third-party plugins on your website and check if the issue persists?

If the problem continues, could you also test whether the same issue occurs when using a default theme, such as Storefront (Appearance → Themes)?

If the behavior remains the same regardless of the theme used, it may indicate that the issue is not related to the theme itself. In that case, we recommend contacting the WooCommerce plugin support team at https://wordpress.org/support/plugin/woocommerce/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Thank you for your update. We appreciate the information and are glad to hear that deactivating the Germanized Plugin helped to identify the issue. Hopefully, their support team will provide a permanent solution soon.
Please let us know if you need any further assistance from our side.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Thank you for providing such detailed information about your analysis in relation to plugin support. In our theme’s code, the product quantity in the mini cart is updated in the following sections:

$(document).on('change input', '.woocommerce-mini-cart .quantity .qty');  
// if popup appears after adding to cart  
$(document).on('change input', '.popup-added-to-cart .quantity .qty');  
// for advanced quantity  
$(document).on('change', '.quantity-wrapper[data-type=advanced] .qty');  
$(document).on('change input', '.woocommerce-checkout-review-order-table .qty');

However, if the plugin’s code triggers the event on .qty selector, there should be additional parameters to indicate that the trigger was not initiated by a user. For example, in Elementor, this is implemented as shown here: https://prnt.sc/NgbMc_tvprLc

We kindly ask you to review the plugin’s code to determine whether it is possible to add a manually_triggered or other argument. This would allow us to prevent the callback from being executed in such cases. For instance, in the plugin code where the product quantity is triggered, please consider modifying it as follows (shown as example of code):

From:
jQuery('.quantity .qty').trigger('change');

To:
jQuery('.quantity .qty').trigger('change', [{manually_triggered: true}]);

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Thank you for the update. We have uploaded our modified script file (/wp-content/themes/xstore/js/woocommerce-all-scripts.min.js) to your staging website. This version includes an adjustment to prevent our code from being triggered when suggested arguments are present (https://gyazo.com/01c6fad674e645548e9c377844b6c82f).

We kindly ask you to review the changes. Please remember to clear your cache before testing. If you require any further assistance, please provide us with a video of your testing process.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Thank you for your message. We are glad to hear that the issue no longer occurs.
We will include the fix in the next official update. However, if you would like to apply it sooner, we can provide a hotfix package for your live site. Please let us know your preference, and we will assist you accordingly. Also, the b2b plugin should be also updated on your live web-site with the fix they included.

Best Regards,
Jack Richardson
The 8Theme’s Team

Hello @Michael,

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

Dear Michael,

It’s great having you in our WordPress & WooCommerce community!

Every insight you share helps us refine XStore and build tools that empower thousands of online store owners worldwide.

Leave Feedback →
(takes less than a minute)

Together, we grow stronger with every release.

Topic closed.
The 8Theme Team