Jack Richardson

Hello @st7878,

Please provide the URL of the page you would like us to review, as the custom solution we provided should function correctly. You may also share temporary wp-admin access in the private content section so that we can implement it directly on your website.

Examples:
https://gyazo.com/497d51fb5153b34f2d959941f5d27e23
https://gyazo.com/2143e82dafeab62f2198a6edaf6fbe78
You need also to remove the custom CSS you previously added -> https://gyazo.com/c7d8f93c46ae032aef540cd52f5a7ba3

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @st7878,

We apologize for the misunderstanding regarding your request. Could you please try one of the following custom CSS snippets:

.elementor-location-single ol, .elementor-location-single ul {  
    list-style-position: inside;  
}

or

.elementor-location-single ol, .elementor-location-single ul {  
    padding-inline-start: 20px;  
}

Please add one of these suggested snippets in your Theme Options -> Theme Custom CSS -> Global CSS.

Custom CSS documentation: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @sampanis,

Following our initial analysis, we noticed that your staging and live websites are using different active themes (live store XStore while staging one uses Woodmart theme), which may cause discrepancies in your test results due to content layout and sources loaded. On your live website, the content is built using our theme, and the widgets configurations differ from those on your staging website. For example, your live homepage contains approximately 150 slides across all sliders, while the staging site has only about 60 slides. This difference directly affects the page loading time.

Example: https://gyazo.com/724860df5e5e3b07a2a56247b10b7336 – 25 slide items on the live website, while a similar widget on the staging site has only 4 items (https://gyazo.com/56ce4e1f7c91c015a442a97ae28b8e57).

The content elements on your staging and live homepages are not identical, so some widgets on the live site load heavier resources and require more time to load, whereas the staging site uses either light configured settings or simpler banners that only load CSS.

Regarding our updates, we have not made any crucial changes in the latest releases that could affect your website’s loading speed. You can review the details in our changelog: https://xstore.8theme.com/update-history/.

To compare the changes, you may upload the previous version of our theme to your staging2 website (after properly duplicating the live website content on a second staging environment or creating a new one).

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

We can confirm that it is now displayed correctly on your single product pages. The issue on your side may be caused by caching. Therefore, we kindly ask our customers to clear their browser cache and any plugin cache (if applicable) after making CSS modifications, or to check the page using an incognito browser window.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @henrik,

Thank you for providing the details. We noticed that the image you uploaded for your brand is quite small, which affects its display quality. To ensure a high-quality image on your single product page, please upload a larger version of your brand thumbnail. The image will then be resized proportionally using CSS, maintaining good visual quality.

If you would like to make your current brand image appear smaller, please use the following custom CSS in your Theme Options -> Theme Custom CSS -> Global CSS:

.single-product .product_brand img {  
    height: auto;  
    max-height: unset;  
    width: auto;  
    max-width: 70px;  
}

If you have any further questions, please provide us with more details about your request and the result you would like to achieve.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Andrei Andrei,

Please review the solution provided in the following reply: https://www.8theme.com/topic/break-up-the-product-listing-on-a-category-page-with-promotional-blocks/#post-468749.

If you are using the XStore Archive Products Builder, you may also refer to the solution available here: https://www.8theme.com/topic/break-up-the-product-listing-on-a-category-page-with-promotional-blocks/#post-468722.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Cris Pantu,

We kindly ask you to review our response to a similar question at the following link: https://www.8theme.com/topic/how-to-display-product-waitlist-form-in-product-page/#post-468602

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Cris Pantu,

To display the payment buttons on the checkout page built with the XStore Elementor widget, please add the “WooCommerce Hook” widget to your checkout page (https://gyazo.com/92c32262d65feca6a217abf0baaf497c), as the plugin uses specific hooks to render these buttons. The frontend should then display the payment options as shown here: https://gyazo.com/5d6744bb698fd0697baa8a705c97376b.

We have made the appropriate changes on your web-site, please, check now.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @mahmut,

Thank you for providing the video example of the issue. Since your developer is currently working on resolving such issues, we are not making any changes at this time. As your developer is in the process of fixing them, could he also update the outdated files that were modified in your child theme?

You can find detailed instructions on this in the XStore Control Panel under the System Status page. It is possible that the issues you are experiencing are related to modifications in the child theme, such as loading additional scripts or other files that may affect page loading.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Meto37,

Please note that it is not recommended to display multiple H1 tags on a single page. Regarding your request, the H1 tag with the post title is already included in the page breadcrumbs (https://prnt.sc/AqUeJQPMy1R5) on single post tempates. However, due to the type of breadcrumbs used, the H1 tag is hidden through CSS, although it remains active for SEO validation.

If you would like to display this title within the breadcrumbs, you can use the following CSS:

.single-post .page-heading.bc-type-left2 .title {  
    display: inline !important;  
}

For this reason, in your example of single post content, the single post heading is displayed as an H2 tag (https://prnt.sc/LxIjQ5lIG1l4). Making global changes to this tag could disrupt the structure of single post templates.

Custom CSS placement guide: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @engeldeluxe,

Yes, if you would like to disable the quantity option in the Quick View, you can do so by applying custom CSS.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

Thank you for your message. We appreciate your interest in our products. Yes, SalesMax is fully compatible with major WooCommerce and WordPress themes, including Avada, XStore, Flatsome, Astra, Porto, Divi, and others. You can view the details here: https://prnt.sc/4oBBrzdug0mW.

We are confident that you will enjoy using SalesMax; however, if you are not completely satisfied, you may request a refund within 14 days of purchase—no questions asked.

Please refer to the product documentation to learn more about its features. If you have any further questions, kindly use the contact form on the SalesMax preview website so that we can provide you with the appropriate assistance via email, without mixing it with the XStore theme support forum.

If your main request of this topic is solved, please, mark it as closed.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Pites,

1. You can create a separate static block and assign it in your page’s XStore layout settings: https://prnt.sc/qFQx1eOf1JhT. Please note that the detection of mobile devices is performed using the default WordPress function https://developer.wordpress.org/reference/functions/wp_is_mobile/. Therefore, the display may not be accurate if a caching system is enabled on your website.

2. Our theme does not currently include this feature as build-in functionality, as it has not been requested by our customers. However, we recommend checking our SalesMax product for additional sales-boosting options: https://www.8theme.com/salesmax/.

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @Lantalau,

A slow WordPress dashboard is often caused by plugin conflicts, database bloat, low PHP memory limits, or slow hosting performance, particularly because the admin area cannot be cached in the same way as the front end.

Please follow these steps to identify and resolve the issue:
– Check Site Health: Navigate to Tools > Site Health to review any warnings or recommendations (https://prnt.sc/TcCy9Ew2KInt).
– Update Everything: Ensure that WordPress, all plugins, and your PHP version are up to date.
– Scan for Malware: Use a security plugin such as Wordfence to confirm that your site has not been compromised.

For detailed instructions on improving dashboard loading speed, please refer to the following article:
https://wp-rocket.me/blog/how-to-fix-slow-wordpress-admin/

Best regards,
Jack Richardson
The 8Theme’s Team

Hello @CristiB,

Thank you for the update. Unfortunately, there are some server restrictions on your login URL, as we are being redirected to the “Coming Soon” page when accessing the wp-admin link.

We have uploaded the updated translation file to the plugin folder on your server, using the FTP access, as it appears that some strings were missing in the latest POT file for translations. Could you please synchronize the translations (https://localise.biz/wordpress/plugin/manual/sync) and check whether everything is now working correctly and the new strings are displayed for translation?

If you still require assistance, please ensure that we have access to your dashboard.

Best regards,
Jack Richardson
The 8Theme’s Team