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Urgent help: While browsing the site on mobile, there are 2–4 second freezes/lags.

This topic has 4 replies, 2 voices, and was last updated 7 hours, 34 minutes ago ago by mahmut

mahmut

Participant

April 25, 2026 at 14:22

Urgent help: While browsing the site on mobile, there are 2–4 second freezes/lags.

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3 Answers

Ayan Rahman

Support staff

April 26, 2026 at 03:19

Hi,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end. Also, let us know what phone model and browser you are using.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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mahmut

Participant

April 26, 2026 at 08:57

The issue is happening on iPhone (iOS), and not only on my phone—I tested it on several other phones as well, and the problem is the same everywhere.

When entering the site, the initial load is fast, but after browsing for a while and switching between products, there is a sudden 3–4 second lag/freezing.

I contacted the hosting provider, but they couldn’t resolve the issue and mentioned it might be related to the theme.

In the meantime, I created a staging site on the hosting to run tests, and the staging site works properly without this issue. I also removed WP Rocket and cleared all cache plugins, but the problem still persists on the live site.

It doesn’t matter whether I use normal browsing or incognito mode on the phone—the issue is always there. If you test it on a mobile device, you should be able to see it as well.

Also, there is a warning in the theme, but I’m not sure if it’s related to this issue. I’m attaching a screenshot of it.

Could you please take a look and help identify the cause?

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mahmut

Participant

April 26, 2026 at 09:18

Hello

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