Forum Replies Created

Viewing 30 posts - 781 through 810 (of 17,791 total)
1 2 3 … 26 27 28 … 592 593 594
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @John,

    Please check again. We have removed the plugin and installed the latest version from XStore Control Panel → Plugins Installer. You can find more details in the following topic: https://www.8theme.com/topic/website-critical-error-when-pro-elements-is-active/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469947 Copied In reply to: Website crashes with the update of plugin PRO Elements 4.0.4
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Eslyn Dsouza,

    We kindly suggest that you review the following topic, which provides solutions for similar issues: https://www.8theme.com/topic/website-critical-error-when-pro-elements-is-active/.

    If you require our assistance, please provide temporary wp-admin and FTP access in the private content area.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469945 Copied In reply to: Conflict with PRO Elements 500 Error No Conflict with custom coding and cache
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @MKT,

    Please, clear your browser cache and check now.

    Kind regards, Jack Richardson
    The 8theme’s team

    #469927 Copied In reply to: How to make product thumbnail a slider on mobile
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @fishmonkeyman,

    Could you please check it now? It seems your server didn’t upload the fonts correctly so
    we have added the following code snippet (to force enqueue Lato font on frontend) to your child-theme/functions.php: 

    add_action('wp_head', function() { ?>
  <link href="https://fonts.googleapis.com/css2?family=Lato:ital,wght@0,100;0,300;0,400;0,700;0,900;1,100;1,300;1,400;1,700;1,900&display=swap" rel="stylesheet">
  <?php 
});

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469926 Copied In reply to: Text is all bold throughout website after update
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @GreenLion,

    Unfortunately, due to a critical error on your website, it is currently not possible to log in to your dashboard. We recommend renaming the Pro Elements plugin on your server via an FTP connection and then install the correct version of plugin in XStore Control Panel -> Plugins installer (and remove the old plugin) or providing us with FTP access in the private content section.

    You can also find a possible solution to this issue in the following topic: https://www.8theme.com/topic/website-critical-error-when-pro-elements-is-active/.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469925 Copied In reply to: Plugin update causing critical error on site
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    This snippet is applied globally to all submenu items in your mobile menu widget. If you would like the submenu to open when the parent menu item is clicked, you can remove this snippet from your child theme’s functions.php file.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469924 Copied In reply to: Submenu buttons in the mobile version do not link to the associated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @manabit,

    Please check your website and activate the PRO Elements plugin from XStore Control Panel → Plugins Installer. We removed the old version of such plugin from your server because the version you had installed contained compatibility issues. You can find more information here: https://www.8theme.com/topic/website-critical-error-when-pro-elements-is-active/

    If you need our assistance, please provide temporary wp-admin access in the private content section.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469923 Copied In reply to: There has been a critical error on this website.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anli75,

    We would like to clarify that the improvement to our code that allows to filter submenu trigger action from child-theme modification was included in the latest update. To ensure the dropdown functions correctly, please add the snippet we previously suggested in our response (https://www.8theme.com/topic/submenu-buttons-in-the-mobile-version-do-not-link-to-the-associated-page/#post-463097):

    add_filter('etheme_elementor_menu_item_arrow_click', '__return_true');

    Please check your website now, as we have already added the mentioned snippet to your current installation.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469921 Copied In reply to: Submenu buttons in the mobile version do not link to the associated page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chutipao,

    You have updated the PRO Elements plugin in your Dashboard → Plugins. However, we installed most latest version of such plugin, previously removed this plugin and installed it manually using the version downloaded from the official website: https://proelements.org/. This was done because the version available for automatic update in the Dashboard → Plugins was not the latest (as such plugins updates are cached and not showing most latest versions but only latest for 24hours) but we installed the release from the official website, which included important fixes for a fatal error and other issues.

    You can continue using your website as it is; no further updates are required. If you would like to update your PHP version, please contact your hosting provider, as this matter is not related to our theme.

    If your main request in this topic has been resolved, please mark it as closed.

    Thank you for your understanding.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469880 Copied In reply to: after updated pro elementor site dead…..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chutipao,

    Please, check now. We updated the plugin to the latest version on your web-site.

    Kind regards, Jack Richardson
    The 8theme’s team

    #469874 Copied In reply to: after updated pro elementor site dead…..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @gewoonbovenaan,

    You have empty header and footer content on your homepage because the “Blank” template was selected in the WPBakery page settings: https://prnt.sc/YwxKaf2lB38T.
    Please check now – we have applied the default theme template to your homepage.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469870 Copied In reply to: Header not visible in new shop that is created
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bogdan F,

    You attempted to combine the functionality of different widgets that are not created for such combine-work and it is not the correct approach.

    If you would like to create an off-canvas sidebar for tablet or mobile devices, please configure the settings of the Sidebar widget in your Archive Products Builder template: https://prnt.sc/V1WpCH3k9fxx. We have already set up the default off-canvas configuration for tablet and mobile devices, so you can review it.

    Also, you can hide the current sidebar widget on some devices and add another Sidebar with specific configuration (such as content flow toggle button position -> https://prnt.sc/tPSTaJIa1Rqc) or other settings you would like to have that will be shown only on specific devices (as example: the desktop sidebar is hidden on tablet and mobile, but your another sidebar will be hidden only on desktop and shown on tablet and mobile devices)

    If you have any further questions, please feel free to submit them along with additional details such as screenshots or videos.

    Please note that the default button element added to your content (https://prnt.sc/4iCML5AiwfzO) will not trigger the off-canvas sidebar. If you wish to implement this functionality, you can refer to the Popup Templates documentation: https://elementor.com/help/how-do-i-create-my-first-popup/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469869 Copied In reply to: mobile toggle for Woocommerce filters not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Jennifer,

    It appears that the recently released version of the PRO Elements plugin temporarily disabled the builders functionality. However, an updated version has already been released that resolves this issue. Please refer to our response at the following link for more details: https://www.8theme.com/topic/can-i-disable-import-demo-content-tab-on-the-dashboard/#post-469860

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469861 Copied In reply to: Some elements keeps moving from my header
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @RealityEmma,

    Thanks for your feedback.

    The issue was caused by a problem in the plugin version you tried to install. However, the developers have already released a new update that was not yet available through the auto-update system. We manually installed the latest version on your website by downloading it directly from the official plugin website, which we have attached.

    If your main request has been resolved, please mark this topic as closed.

    Best regards,
    8Theme’s Team

    #469860 Copied In reply to: Can I disable import Demo Content tab on the dashboard?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @chutipao,

    Please ensure that you have installed the latest version of the PRO Elements plugin (v4.0.4.1) available at https://proelements.org/, as earlier versions may contain bugs or issues that could cause fatal errors.

    If you require our assistance, kindly provide us with valid temporary wp-admin and FTP access details in the private content area.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469855 Copied In reply to: after updated pro elementor site dead…..
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Chie,

    Please ensure that you have installed the latest version of the PRO Elements plugin (v4.0.4.1) available at https://proelements.org/, as earlier versions may contain bugs or issues that could cause fatal errors.

    If you require our assistance, kindly provide us with valid temporary wp-admin and FTP access details in the private content area.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469854 Copied In reply to: Website critical error when PRO Elements is active
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @RealityEmma,

    We have installed a backup version of your PRO Elements plugin on the website. You can now edit your templates and use the features provided by this plugin.

    At this time, please do not update the plugin, as the latest version appears to cause some errors. We will test it on our local websites and look for possible solutions if the issue is related to our theme. Alternatively, you may wait for the next plugin update and then check whether the issue has been resolved.

    Please note that this plugin is developed by a third party, so we are unable to fix issues within its code.

    Thank you for your understanding.

    UPDATED: We have installed the latest version of the PRO Elements plugin (v4.0.4.1) available at https://proelements.org/, as earlier versions may contain bugs or issues that could cause fatal errors.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469853 Copied In reply to: Can I disable import Demo Content tab on the dashboard?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Anastasia,

    Please check it now. We have improved the layout of the shipping methods in the order review column: https://gyazo.com/b1f43501123f60c56bad308067094c6a

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469852 Copied In reply to: Shipping method details are not showing
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @RealityEmma,

    We attempted to remove and reinstall the PRO Elements update because the folder name appears to be incorrect (https://prnt.sc/OA-fIlACICNl). However, it seems that this is a display error, and your website is currently not showing due to an issue that we cannot investigate without enabling the debug log on your server.

    Also, it may be that PRO Elements version is not compatible with your latest Elementor plugin so it can be safely to keep the previous version of PRO Elements active for this time.

    Please provide us with the correct FTP access in the private content section so that we can examine the source of the error.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469848 Copied In reply to: Can I disable import Demo Content tab on the dashboard?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Bogdan F,

    Could you please check the settings of your Sidebar widget (https://gyazo.com/7c8b7a68f77014cdac96b79ceefe2028, https://gyazo.com/1f1a6dcd161e0756aa0820e2404bd7da)? If you require our assistance, kindly provide us with some screenshots or a demo URL that shows the desired result, so we can better understand your request.

    XStore Archive products builder documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469793 Copied In reply to: mobile toggle for Woocommerce filters not working properly
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @RealityEmma,

    Please check it now. We have added custom CSS in White Label Branding → Advanced, as well as in xstore-child/style.css, to ensure that this section is hidden on the frontend.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469792 Copied In reply to: Can I disable import Demo Content tab on the dashboard?
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @anoop,

    Please follow the solution provided in the following reply: https://www.8theme.com/topic/overflowing-content-and-images-in-the-product-page/#post-465168. If you still require our assistance, kindly provide temporary WP-Admin access in the private content area.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469754 Copied In reply to: Adjust thumbnail slider image count in product page
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @DebbieC,

    We have reviewed the configuration on both your live and staging websites, and they appear to be identical. This indicates that the issue is not related to your Theme Options or custom snippets, as emails are being sent correctly from the staging website according to your test.

    Since the problem is not connected to our theme – given that the XStore theme is active on both websites but the issue occurs only on the live site – we suggest the following solutions:

    1. Test by activating the default StoreFront theme on your live website and disabling the XStore Core plugin, then check if the issue persists.
    2. Contact the official WooCommerce support team (https://wordpress.org/support/plugin/woocommerce/), as they are better equipped to assist with configuration and email system issues.
    3. Ask your hosting provider to check the system logs about email actions and monitor the source of issue on your live web-site (step that prevents email to be sent)

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469733 Copied In reply to: Automatic emails sent via website are no longer sending to customers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @DebbieC,

    Since you are not using our built-in Email Customizer builder, the email sending functionality is handled by the WooCommerce core. Could you please check whether you have the option to test this case on your staging website?

    You can also review the debugging process by following the steps provided in the WooCommerce article: https://woocommerce.com/document/email-faq/.

    As your store is live, we are unable to perform debugging changes directly. Therefore, we kindly ask you to verify whether it is possible to test this on your staging environment.

    Please note that we have not made any changes related to email configuration in our latest updates. We have also reviewed your debug logs and found no issues with email functionality. However, it appears that the latest WooCommerce updates include changes to email handling that might be affecting your website: https://prnt.sc/-fcVimHaRuE-.

    Additionally, we have noticed a few customer reports regarding similar issues:
    https://wordpress.org/support/topic/customers-reported-orders-missing/
    https://wordpress.org/support/topic/huge-number-of-canceled-and-bogus-orders/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469701 Copied In reply to: Automatic emails sent via website are no longer sending to customers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @DebbieC,

    Please check whether the emails are being sent after disabling the built-in Email Customizer Builder: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/, if this feature is currently enabled on your website.

    If the issue persists, could you kindly provide us more details including some screenshots or videos of the issue along with temporary WP-Admin access so that we can review your settings?

    To grant WP-Admin access, please create a new user account with the Administrator role through your WordPress Dashboard. Once the account has been created, you may securely share the username and password with us via the Private Content section designated for this purpose.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469697 Copied In reply to: Automatic emails sent via website are no longer sending to customers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @Zg007,

    Please provide us with a video demonstrating the login process from your side, as we were unable to access the wp-admin page on your website during our testing. We also attempted to connect using a VPN, but the issue persisted. A video of our test is attached in the private content.

    You can attach the download link to your video that you could upload on services such as: https://fex.net/

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    Please contact administrator
    for this information.
    #469696 Copied In reply to: The drop-down menu does not open on your mobile phone
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @dsprinting,

    The Kirki plugin overrides certain Customizer functionalities, which may cause conflicts with our built-in features. Our theme already includes advanced Customizer options designed for optimal compatibility. Therefore, if you have the Kirki plugin installed separately, please disable it and configure your settings through the Customizer (Live Theme Options) or from the backend (XStore Theme Options). Disabling the plugin will not affect your existing changes, so it is safe to deactivate it on your website.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469695 Copied In reply to: Menu Header Disappeared After Theme Update Issue
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @JimB,

    As we mentioned, an excerpt can be set for posts, as shown here: https://prnt.sc/aXJL4ZT3orsr. In the post backend settings, there is a dedicated field for this purpose: https://prnt.sc/pEOLPrcEwYSW.

    However, the “Pages” post type does not include an excerpt field, which is why the search results page displays only the page title: https://prnt.sc/QJJIaxSvd3w6.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469694 Copied In reply to: Random product text appearing under posts in search results
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @JimB,

    The configuration of post types displayed on the search results page can be adjusted in “Customizer -> Header Builder -> Search” (https://gyazo.com/3ef5d375a9f38330f0fda92acacce385). You can disable posts or pages from appearing in search results if desired.

    Regarding the display of excerpts, please add a custom excerpt to each of your posts (https://gyazo.com/668657dd7ef64b572b03f7853b59aa4d) for correct display in search results. If this field is left empty, the excerpt will be automatically generated from the first available post or product. In your case, since none of the posts have custom excerpts, the WordPress get_the_excerpt() function will load excerpt from the next product – Vacuum Pump Filter Fit Becker 909580.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469675 Copied In reply to: Random product text appearing under posts in search results
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello @st7878,

    If you need to apply this modification globally across your pages, you can use the following snippet in your Theme Options -> Theme Custom CSS: 

    [data-elementor-type=wp-page] ol,  
[data-elementor-type=wp-page] ul {  
    list-style-position: inside;  
}

    or 

    [data-elementor-type=wp-page] ol, [data-elementor-type=wp-page] ul {  
    padding-inline-start: 20px;  
}

    However, we recommend using custom widget-based CSS only in the specific areas where such improvements are required. For example, in your text widget, you can add the following custom CSS under “Advanced (tab) → Custom CSS”: 

    selector ol, selector ul {  
    list-style-position: inside;  
}

    or 

    selector ol, selector ul {  
    padding-inline-start: 20px;  
}

    Best regards,
    Jack Richardson
    The 8Theme’s Team

    #469663 Copied In reply to: How can I disable the default margin and padding for the `ul` tag?
  • 1 2 3 … 26 27 28 … 592 593 594
    781–810 of 17,791 posts
Viewing 30 posts - 781 through 810 (of 17,791 total)
1 2 3 … 26 27 28 … 592 593 594