Issue with product tab code (elementor widget)

This topic has 2 replies, 2 voices, and was last updated 9 hours, 59 minutes ago ago by Jack Richardson

  • Avatar: Bas_Kling
    Bas Kling
    Participant
    April 28, 2026 at 21:41

    Hi,

    When populating a product tab with a short code using the intended option (https://imgur.com/kROt7d2), the page seems to crash after a while (busted layout, default font types, etc.). We only noticed after a few hours. After numerous attempts to resolve the problem, we managed to locate the issue with the dynamic tag-shortcode. Upon removing the code and instead submitting the shortcode in a regular text block (https://imgur.com/w4TB4IB), the page snapped back into the desired layout.
    Maybe worth investigating.

    For now, we’re using the shortcode (static block) to render its content, but unfortunately, it moves the content a bit down (approx 12px), which disaligns with the content from the other tabs. We’re hoping you can resolve the tab issue so we may use the dynamic tag-shortcode option as intended and resolve our other content alignment issue.

    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 29, 2026 at 07:08

    Hello @Bas Kling,

    If you are able to use the shortcode in the content field without setting it as dynamic content, and it works correctly there, you may continue using it as it is. If you require our assistance with adjusting offsets or spacing in your content, please attach some screenshots and provide access to your website so that we can review the issue and offer support.

    Best regards,
    Jack Richardson
    The 8Theme’s Team

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