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Viewing 30 posts - 5,101 through 5,130 (of 16,223 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 31, 2017 at 09:41

    Hello,

    Sure I’m using the link you provided but it just redirects to home page when logged in.
    If the error is caused by Revolution Slider plugin then go to your slider settings and change the link of included font to https.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 30, 2017 at 16:45

    Hello @g7studios,

    Unfortunately I can’t log in to your site dashboard with provided credentials. Please check them and give us the correct ones. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 30, 2017 at 16:10

    Hello,

    Please take our apologies for delay.

    1. This issue has been forwarded to our developer team to fix it in the next theme update.

    2. Could you please send us a direct link on your site where we can see the issue.

    3. Remove this css code http://prntscr.com/eqddjm in Theme Options > Custom CSS > Global Custom CSS.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 30, 2017 at 14:06

    Hello,

    If you are using XStore theme at the moment then please wait for a response from our tech in XStore forum thread in your topic.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 30, 2017 at 11:54

    Hello @ElitaSharpe,

    Unfortunately I still can’t connect to your server via FTP, it seems there is IP address restriction from a server side. In this case try to re-upload theme files yourself using FTP. Before uploading delete “woocommerce” folder in the wp-content/themes/legenda/ directory and it’ll be reuploaded from a new theme package.

    As for the issue:

    Register button returns message “Registration is currently disabled, try later”

    go to WP Dashboard > Settings > General > enable “Anyone can register” option.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 30, 2017 at 11:07

    Hello,

    Unfortunately I can’t log in to your WP Dashboard because it redirects me to home page of the site.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 30, 2017 at 09:31

    Hello,

    I’ve deactivated the “Easy Appointments” and “Showcase – Visual Composer Addon” plugins you are using and now your menu is switching language without any problems in Chrome, Firefox, Safari and IE browsers.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 15:56

    Hello @g7studios,

    Please provide us with WP Dashboard credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 15:50

    Hello,

    In this case you can clear cache manually via WP Dashboard or delete cached files in wp-content/cache via FTP.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 15:11

    Hello,

    Please take our apologies for delay.
    Unfortunately there is no such possibility to set full width shop page layout with two sidebars in theme options. It requires extra customization in theme source files. If you want you can order it here https://wpkraken.io/?ref=8theme

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 14:39

    Hello,

    Please take our apologies for delay.
    Could you please show us on screenshot for better understanding what exactly you want to achieve. Thank you.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 14:07

    Hello,

    Please take our apologies for delay.
    Provide us with FTP credentials in private content area to check the issue.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 13:41

    Hello,

    Set the IDs of your products in order you want to display them http://prntscr.com/epvx7x

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 10:25

    Hello,

    37. Use this css code:

    .widget-title {
        text-align: left;
    }
    
    .widget-title span {
        padding-left: 0;
    }
    
    .widget-title::after {
        display: none;
    }

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 29, 2017 at 08:34

    Hello,

    1. Increase the “PHP Max Input Vars” value to 5000 and then try to save changes in your menu.

    2. Please check if the same issue persists with default woocommerce theme “Storefront”.

    3. I’ve checked your site and don’t see the issue with products displaying on mobile view you described http://prntscr.com/epsedj

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 16:36

    Hello,

    Please take our apologies for delay.
    There is default woocommerce functionality using for products sorting on shop pages, which can be changed in WooCommerce > Settings > Products > Display and it’s not related to the theme. If you want to customize these products sorting options you need edit woocommerce plugin source files or search for any 3-rd party plugins to achieve what you want. Also you can order customization service here https://wpkraken.io/?ref=8theme

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 13:49

    Hello,

    Thank you for notification. I’ve forwarded this issue to our developer team to fix it in one of the future theme updates.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 13:38

    Hello,

    You are welcome.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 13:35

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 13:30

    Hello @ElitaSharpe,

    Unfortunately we can’t connect to your server via FTP with provided credentials. Are there any restrictions from a server side?

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 10:44

    Hello,

    1. Add this css code in Theme Options > Styling > Custom CSS > Global Custom CSS:

    .menu > li.current-menu-item > a,
    .menu > li > a {
        color: #000000 !important;
    }

    2, 4, 5. Please provide us with WP Dashboard credentials in private content area.

    3. Use the css code:

    .woocommerce-ordering {
        display: none !important;
    }

    6. Shop page can’t be edited via Visual Composer as it uses woocommerce template, so if you want to customize it you need edit appropriate woocommerce template file, which can be found in the wp-content/themes/classico/woocommerce folder or in the plugin directory in wp-content/plugins/woocommerce/templates. It’s strongly recommended to make such changes via child theme to prevent losing your customizations after the next theme update.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 10:16

    Hello,

    Try to re-create those products, where you have the problem with tabs.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 10:14

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 08:28

    Hello,

    Product page banner can be added in Theme Options > Shop > Product Page Banner section. To show categories on Shop page go to WooCommerce > Settings > Products > Display > set “Show Categories” in Shop Page Display option.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 16:23

    Hello,

    Unfortunately we don’t guarantee for full compatibility with 3-rd party plugins. You need contact plugin developer support to check the issue.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 16:16

    Hello,

    1. To display widget on all shop pages you need add needed widget in Appearance > Widgets > Shop Sidebar http://prntscr.com/ep30wj

    2. Unfortunately we don’t have such widget in the theme, but you can use default woocommerce widget “Woocommerce Layered Nav” and filter your products by attributes, which you can create in Products > Attributes https://docs.woocommerce.com/document/managing-product-taxonomies/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 14:45

    Hello,

    Yes, you are right, I imported demo manually. To do it you need go to WP Dashboard > Tools > Import > Run WordPress importer and follow the instructions.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 13:40

    Hello,

    Unfortunately I can’t log in to your site dashboard and also I don’t see our theme installed in the wp-content/themes folder.

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 10:17

    Hello,

    All required plugins for the theme can be downloaded here https://www.8theme.com/download-plugins/

    Regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 27, 2017 at 09:46

    Hello,

    Please confirm you have full backup of your site including database so we can help you with update.

    Regards,
    Jack Richardson.

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    Viewing 5,130 results - 5,101 through 5,130 (of 16,223 total)
Viewing 30 posts - 5,101 through 5,130 (of 16,223 total)
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