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Activating Photon in Jetpack crops the single product images in carousel

This topic has 6 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Jack Richardson

lionelkw

Participant

March 24, 2017 at 09:51

Hello, title says it all. I have deactivated it, but you might want to know that activating Photon (which is hugely popular as it is part of Jetpack, officially released by Automattic) crops the single product images to square in the carousel.

#157774 Copied

5 Answers

Jack Richardson

Support staff

March 27, 2017 at 16:23

Hello,

Unfortunately we don’t guarantee for full compatibility with 3-rd party plugins. You need contact plugin developer support to check the issue.

Regards,
Jack Richardson.

#158029 Copied

lionelkw

Participant

March 27, 2017 at 16:53

Guys, Photon is part of Jetpack. It’s published by Automattic, the guys who MAKE WordPress. I can understand your basic stance on that, but not being compatible with Jetpack – which is pretty much the only official add-on for the software – is not a smart commercial move. It’s like breaking Akismet, which is the default anti-spam.

#158034 Copied

Jack Richardson

Support staff

March 28, 2017 at 10:14

Hello,

Please provide us with WP Dashboard and FTP credentials in private content area.

Regards,
Jack Richardson.

#158083 Copied

lionelkw

Participant

March 28, 2017 at 10:55

Thanks, but don’t worry about that. I can live without Photon, I was just trying to report a bug in general about the theme. Up to you to see what you want to do about it 🙂

#158089 Copied

Jack Richardson

Support staff

March 28, 2017 at 13:49

Hello,

Thank you for notification. I’ve forwarded this issue to our developer team to fix it in one of the future theme updates.

Regards,
Jack Richardson.

#158109 Copied
Tagged: activating, carousel, crop, images, jetpack, photon, single product, themes, woocommerce, wordpress
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