Jack Richardson

Dear @Oliver Theiß,

Thank you for your inquiry regarding the upcoming update. At this time, we are unable to confirm the inclusion of the requested feature in our next release. We prioritize updates based on the demand reflected on our future taskboard, as previously mentioned.

We encourage you to monitor the popularity of this request. Alternatively, you may consider exploring a separate plugin that meets your specific requirements.

Thank you for your understanding.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Verno,

I hope this message finds you well. Could you please confirm if you have conducted the test using the default theme? Additionally, we are currently unable to access the login for your website to perform a check. Could you, please, provide us the correct access in private area?

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Henrik,

I hope this message finds you well. To assist you effectively with the issue you are experiencing, we kindly request that you clear your browser’s cache and then verify if the problem persists.

Additionally, we had previously requested a video to better understand the issue at hand. It appears that we have not yet received this, and we would greatly appreciate it if you could provide it at your earliest convenience.

Please be advised that communication should be conducted via official email rather than through the editor. This is important as the editor may not display all components correctly during template construction.

Should you require further assistance with incorporating a custom tax code using specific plugins, we encourage you to seek advice or request the necessary shortcodes from the plugin providers. Furthermore, we offer a WC Hook element that can be integrated into your email template for enhanced functionality.

Thank you for your attention to these matters. We look forward to your response and are here to assist you with any additional queries you might have.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

I hope this message finds you well.

Upon reviewing your website with the aid of Wappalyzer, we have confirmed that the CDN is currently active. You can view the details here: https://prnt.sc/15sCP8cjrLO_.

We kindly request that you contact your hosting provider to verify this on their end. Once confirmation is received, and should you still require assistance, we are more than willing to help adjust the image sizing for mobile devices to better suit your needs.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We hope this message finds you well. For a comprehensive understanding of AJAX, we invite you to visit the following link: [AJAX on Wikipedia](https://en.wikipedia.org/wiki/Ajax_(programming)). In essence, AJAX allows for parts of a webpage to update with new content without the need to refresh the entire page.

Regarding the image stretching issue, the configuration typically involves adjusting the margin settings of the image widget. We attempted to implement this adjustment for you; however, it appears that your Content Delivery Network (CDN) is currently active, which may affect these changes. You may choose to try adjusting these settings yourself, or if you prefer, you can maintain the current display, which we find visually appealing as it is.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

We have responded to your inquiry about the issues you are experiencing with the background image on your website. You can find a detailed explanation and potential solutions in our follow-up post here: https://www.8theme.com/topic/top-category-image-is-not-refreshing-when-clicking-thru-sidebar/#post-416606 (Screenshot: https://prnt.sc/TqnrCQYb1sAx).

As outlined, you have the option to revert to the previous version you created; however, please be aware that this may affect the functionality of AJAX. We recommend evaluating both options to determine which best suits your needs.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Web hoster

We suggest you to read the answers on next topics where was the same request you have arrised by other customers:
1/ https://www.8theme.com/topic/how-do-i-show-acf-advanced-custom-fields-in-frontend-of-single-product-page/
2/ https://www.8theme.com/topic/acf-custom-field-not-shown-in-product-page/

Please understand that this request falls outside the scope of support for our theme, and we appreciate your understanding in this matter.

Thank you for your attention, and should you have any other questions regarding our theme, please feel free to contact us.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Drishti,

I hope this message finds you well. I am writing to address the issues you’ve encountered with the rendering styles on your Single Product page, specifically concerning the default Elementor rating widget.

1. To resolve the display inconsistency, we have implemented a custom CSS snippet that ensures the ratings are displayed correctly. You can view and implement the snippet from the following link: https://prnt.sc/mAMQAKEGaLhy. Here is the code for your reference:

.elementor-widget-rating .e-rating-wrapper {
    display: flex;
}

Additionally, it is important to note that the current setup uses a static “ghost rating” for each product, which consistently shows 5 stars. We recommend switching to the Product Rating widget, which dynamically displays the actual rating of the current product. This change will enhance the authenticity and reliability of your product reviews.

2. We have also updated the settings to disable the display of variation values next to their labels. You can review this adjustment here: https://prnt.sc/m7vdqENNb7xI.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Tom,

I hope this message finds you well. If you are looking to modify the label in your price display, you may find the following solution helpful: https://prnt.sc/RQ1n94YSjYkm. Implementing this change will result in the label size being decreased while the size of main price can be increased in settings of that widget, as shown here: https://prnt.sc/Kj9z_vOAZLYd. The necessary code to achieve this adjustment is provided below:

selector .price label {
    font-size: 14px;
}

Additionally, it appears that your requirements may necessitate further customization beyond our standard support scope. We kindly ask that you submit a request for additional customization at your earliest convenience. You can do so by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Oliver Theiß,

We wish to inform you that we have identified a bug affecting the display of the Waitlist for product variations on your website. This issue was due to some WooCommerce filters not functioning correctly with certain plugins installed on your web-site.

As of now, the waitlist functionality for product variations is temporarily unavailable. We have documented this bug found on your web-site and have implemented a fix in the following file: plugins/et-core-plugin/packages/xstore-waitlist/xstore-waitlist.php. Additionally, the waitlist request button for product variations has been disabled on your site, and the resolution will be included in the forthcoming update so you won’t lose changes we made.

Should you require this functionality, we kindly invite you to cast your vote for this feature request at the following link: https://8theme.upvoty.com/b/xstore/waitlist/.

We appreciate your understanding and thank you for inadvertently helping us identify this issue through the idea of incorrect translations, which led to the discovery of the bug affecting the popup display for product variations in some unique cases.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Ziad Hussein,

I hope this message finds you well. We have reviewed your inquiry regarding the missing files and would like to provide some clarification.

The files in question are associated with the Elementor plugin, not the XStore theme. Should you choose to switch to a different theme, such as Storefront, it is likely that you will encounter the same issue. This suggests that the problem is not related to our theme but may be due to the recent updates to the Elementor plugin or possibly a server issue on your end.

Please note that our support team is dedicated to assisting with issues directly related to the XStore project. For issues that fall outside this scope, such as the one you are experiencing, we recommend conducting a test using a default theme to verify the problem. If the issue persists even with the default theme, we advise you to reach out to the Elementor support forums for further assistance.

Also, we found similar issue posted on W3Total cache plugin forums -> https://wordpress.org/support/topic/elementor-pages-show-unstyled-without-any-css/.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Tom

You can try to add next custom CSS to Theme Options -> Theme Custom CSS -> Global CSS:

.et-quick-view-wrapper .shop_attributes {
    --items-v-gap: 6px;
}

.et-quick-view-canvas.et-off-canvas .et-content {
    padding-inline-end: 10px;
}

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to these details. We look forward to seeing the enhancements on your site.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @dmibg,

We hope this message finds you well.

We are pleased to inform you that we have synchronized the translation for your project and have applied a custom text to the requested string. You can view the updated translation at the following link: https://prnt.sc/1-Qy0t1mb4ur. The string is now visible on your frontend, as shown here: https://prnt.sc/tKRYDwa2Zs0X.

We kindly ask you to review the current translation, make any necessary corrections, and also verify the other strings. Once reviewed, please resave them to ensure their correct functionality.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @Imran Khalid

We hope this message finds you well. Regarding the issue you mentioned, it appears to be related to the WooCommerce plugin rather than the theme itself. To verify this, we recommend activating a different theme on your site and checking if the issue persists.

As the support team for the theme, we are unable to assist with problems arising from the WooCommerce plugin. We advise you to contact the support team for WooCommerce for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Kind regards, Jack Richardson

Hello @Praveen senthil

Please, check now !
We made the regeneration for styles action in Elementor Tools -> https://prnt.sc/5cBE8Oi0Sg6g.
Don’t forget to clear the cache!

Kind regards, Jack Richardson