Problem with woocommerce tabs - by porsaweb

This topic has 7 replies, 2 voices, and was last updated 7 years ago ago by Jack Richardson

  • Avatar: porsaweb
    porsaweb
    Participant
    March 16, 2017 at 13:47

    Hi

    I have multiple products on my webshop. On the single product page you will find the woocommerce tabs with description/beskrivelse, More information/Yderligere information and the custom tab “vejledning om webordrer”. On some product pages this works fine but on others you cannot click the tabs.

    The only difference I can find is a javascript error on the single product pages where it does not work. The settings in backend seems to be identical.

    Product with working tabs: http://dev.porsa.dk/produkt/roer-25×25-mm/
    product where they do not work: http://dev.porsa.dk/produkt/samleled-4-gren-vinkel/

    Clicking on a not working tab links to http://dev.porsa.dk/produkt/samleled-4-gren-vinkel/#tab_9 where as the working page does not change the URL. So it seems like some missing javascript.

    Javascript errors that does not appear on working product pages:
    Error1

    Working page indicating a click event in the inspector:
    Error2

    Defect tabs missing the event icon:
    Error3

    Can you help me?

    Kind regards

    6 Answers
    Avatar: porsaweb
    porsaweb
    Participant
    March 21, 2017 at 08:12

    Hi

    When can i expect somebody to look at this issue? We are a bit stuck with the site untill this is resolved.

    Kind regards,
    Michael

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 22, 2017 at 11:10

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content area to check the issue.

    Regards,
    Jack Richardson.

    Avatar: porsaweb
    porsaweb
    Participant
    March 22, 2017 at 12:07

    Hello Jack

    I have copied the login details to the private text area. Hope you can find the issue.

    It is a development environment so feel free to activate/deactive plugins etc. However, please dont delete any content.

    Kind regards,
    Michael

    Please, contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 24, 2017 at 17:49

    Hello,

    Try to disable zoom effect in Theme Options > E-Commerce > Single Product Page section and then check product tabs.

    Regards,
    Jack Richardson.

    Avatar: porsaweb
    porsaweb
    Participant
    March 27, 2017 at 21:06

    Hello again

    When I disable the zoom effect the tabs are working. It is a solution but do you know why this happens? It would be great if both the zoom effect and the tabs could be working at the same time 🙂

    Kind regards,
    Michael

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 28, 2017 at 10:16

    Hello,

    Try to re-create those products, where you have the problem with tabs.

    Regards,
    Jack Richardson.

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