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Errors with importing data for Royal Flower theme!

This topic has 9 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Jack Richardson

junhaoteo

Participant

March 18, 2017 at 20:31

I have purchased your theme Royal WordPress and attempted to install Royal Flower. I faced numerous issues, notable as follows:

1. Missing menu content
– No menu is shown. They instructed me to add the menu inside appearance menu.

2. Missing pages despite following your documentation instructions
– Missing pages such as Portfolio, Products and Contact Page after importing demo data.
– More than the basic Contact Page, i noted that Delivery, Store and even FAQ is missing from the import!

3. Missing Homepage static images
– Despite changing Homepage display (under Settings > Reading), i faced missing images from my installation.

I also noted from your video listed here, https://youtu.be/OKJ8dQ5vmOs?t=1m30s , that after importing base demo content, i would see a basic royal theme (blue background slider image) but i did not achieve the same effect.

Procedures
– WooCommerce installed
– Theme installed via uploading zip file in cPanel
– All plugins are activated (both recommended and optional)

I would like to seek your kind and swift assistance.

Please, contact administrator
for this information.

#157267 Copied

8 Answers

junhaoteo

Participant

March 19, 2017 at 14:47

I realised the problem was likely caused by the base demo content not being installed correctly even though it showed “Successfully Installed”.

So I continued clicking on “Install base demo content” repeatedly until it shows:
Failed to import pa_color Black
Failed to import pa_color Blue
Failed to import pa_color Green

All done. Have fun!

Success!

I refreshed my page and finally my home page have a decent Royal style to it. May I know what is the cause for the three “Failed to import” errors and will they cause any critical problems in future?

By the way, I created a php.ini file in wp-admin with the following lines:
upload_max_filesize = 40M
post_max_size = 50M
memory_limit = 128M
file_uploads = On
max_input_time = 300
max_execution_time = 300

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Jack Richardson

Support staff

March 22, 2017 at 09:43

Hello,

Unfortunately it’s hard to say what exactly cause the problem with demo import. Perhaps it was temporary server issues.

Regards,
Jack Richardson.

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junhaoteo

Participant

March 22, 2017 at 11:55

I don’t think it’s a temporary server issue because I’ve been trying for several days. Can you please do a clean wordpress and flower theme installation for me? My credentials are in the first post.

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Jack Richardson

Support staff

March 23, 2017 at 15:15

Hello,

In this case install fresh WordPress and the theme without demo and notify us to help you with demo import.

Regards,
Jack Richardson.

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junhaoteo

Participant

March 23, 2017 at 15:36

Alright, I’ve already activated the theme and installed the required plugins. Please help with the demo import. Thanks.

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Jack Richardson

Support staff

March 24, 2017 at 14:03

Hello,

The mentioned demo version is imported. Please check your site now.

Regards,
Jack Richardson.

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junhaoteo

Participant

March 25, 2017 at 14:20

Thanks a lot, the site is good now. I believe you imported the demo contents manually. Can you advise how you did it?

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Jack Richardson

Support staff

March 27, 2017 at 14:45

Hello,

Yes, you are right, I imported demo manually. To do it you need go to WP Dashboard > Tools > Import > Run WordPress importer and follow the instructions.

Regards,
Jack Richardson.

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