Jack Richardson

Dear @Rodlens Hora,

We hope this message finds you well. We wish to inform you that we have identified a technical issue within the structure of our comment form. Currently, the form does not correctly auto-scroll to accommodate comments that have been left. This issue has been scheduled for resolution in the upcoming update of our theme.

However, we understand the urgency of the matter and are prepared to expedite the fix for your website. To proceed, we kindly request that you provide us with the correct FTP access details. This will enable us to implement the necessary adjustments directly to your site files.

We appreciate your cooperation and look forward to resolving this matter swiftly.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

1. We would like to inform you that currently, there are no options available for modifying the Mobile Panel via Elementor, as this area is configured within the Theme Options. The existing design is both aesthetically pleasing and compliant with UI/UX standards. To date, we have not received any requests for reconfiguration of the Mobile Panel from our customers. However, you are welcome to customize the design using a few lines of CSS or by submitting a request on our Future Requests Taskboard.

2. It is important to note that while we strive to accommodate all suggestions, we are unable to implement each one. However, we have adopted many enhancements that we believe are beneficial for our customers. You can view these updates here: https://www.8theme.com/topic/terrible-styled-mini-cart-in-website-out-of-the-box/#post-417277. Should you wish for us to enhance our Elementor menu widgets with the options you have proposed, please submit your request at https://www.8theme.com/roadmap/. We will assess the popularity of these suggestions based on user votes.

3. We are pleased to confirm that improvements to our Elementor Mobile Menu Widget will be included in the next update, as previously discussed in your request found here: https://www.8theme.com/topic/terrible-styled-mini-cart-in-website-out-of-the-box/#post-417277.

Please refrain from duplicating your questions to ensure efficient communication.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @alexmdm89,

We hope this message finds you well. We have conducted a thorough review of your website and are pleased to inform you that we found no issues at present. Additionally, we have verified that the XStore Core plugin has retained its original name and is functioning correctly, as evidenced by the accurate results displayed on the frontend.

Should you encounter any problems, please do not hesitate to provide us with the URL of the affected page along with screenshots depicting the issue. This will assist us in addressing your concerns more effectively.

Furthermore, we kindly urge you to review the server requirements outlined in the XStore Control Panel. Ensuring that your server settings meet these specifications is crucial for optimal website performance.

It may be beneficial for you to temporary downgrade or upgrade the PHP versions because sometimes not all plugins on web-site are working correctly with the most modern version of PHP.

Thank you for your attention to these matters. We look forward to continuing to support your online endeavors.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @bcpsambo

You did provided us the wp-admin access but we require the FTP access details.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Tommy,

1-2. We would like to inform you that the issue with the scrollbar will be addressed and resolved in next update.

3. For updates regarding the regularity of our theme updates, please visit our update history page at: https://xstore.8theme.com/update-history/. Typically, updates are released every 2-3 weeks.

4. At this time, we do not have plans to add specific options for the area you mentioned, as there have not been any requests for such features on our Taskboard. Additionally, this menu is not essential for use. You can configure the elements to be displayed in the Mobile Panel content by navigating to Theme Options -> Mobile Panel.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

We hope this message finds you well.

Please be informed that while we are unable to detail every enhancement and fixes included in our forthcoming update, rest assured that the majority of them will be implemented. Should you be interested, we are offering you the opportunity to access a pre-release version. This will allow you to evaluate the improvements firsthand.

If you wish to participate, we will send the test archive to your registered email address. We would greatly appreciate your feedback on these enhancements after you have had the opportunity to test them.

Thank you for your continued support.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

I hope this message finds you well. Please be assured that you can still add and modify content in the textarea without any critical issues, as the functionality remains intact and the frontend displays the expected results.

We have responded to most of your inquiries in a previous discussion, which can be revisited here: https://www.8theme.com/topic/massive-problems-in-basics-of-2024-product-archive-grid/#post-417089. To ensure the efficiency and quality of our support, we kindly request that you refrain from duplicating questions that have already been addressed.

Regarding your recent queries about demos and documentation improvements, please note that these are often ongoing projects. We continuously strive to create and release new demos and enhance our documentation. We encourage you to review the updates marked as ‘Done’ on our platform, which can be found here: https://gyazo.com/42ae4ed12cf4cab7aefb06f5063a05f4. Many requests have been implemented, and we have previously explained why certain requests might take longer to progress.

We prioritize the most popular requests for implementation. If you believe your idea merits attention, please post it on our forum so other customers can support it by expressing their interest. This approach helps gauge the demand for new features more effectively. When posting, we recommend that you include only the most essential information in your request to facilitate easier reading and understanding by others.

Thank you for your understanding and cooperation. We look forward to assisting you further.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @regencycigaremporium,

I hope this message finds you well. We are pleased to offer you a selection of slider widgets that could significantly enhance the functionality and aesthetic appeal of your website.

For instance, you may find our Slides widget particularly useful. It comes with customizable settings that you can review here: https://prnt.sc/aTYSzJII6YPd. Additionally, if you prefer a more tailored solution, our XStore Slider allows you to create bespoke slide templates. You can configure the URL settings directly on the Container widget, accessible via this link: https://prnt.sc/7jye5WkARcm9.

Please feel free to take your time to test these options and determine which solution best meets your needs. Should you have any questions or require further assistance, do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @EmporioWeb,

We hope this message finds you well. We would like to inform you that the custom snippet we previously discussed will not be included in the upcoming update. This decision was made because the snippet was designed specifically for your unique requirements, and we have not received similar requests from other clients.

Currently, there is no straightforward method to display labels based on specific colors alone. Should you require this feature on your website, we kindly ask you to submit a request for additional customization. Please note that this type of request falls outside our standard support scope. You can submit your customization request via the following link: https://www.8theme.com/roadmap/.

Thank you for your understanding and cooperation.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Drishti,

1. We are pleased to inform you that you have the option to activate the customization feature for your dashboard page. You can either create a static block to display your preferred content or use an Elementor saved template, which can be selected in the My Account widget settings. For further details, please visit: https://prnt.sc/4KIWvInBK66I.

2. We value your innovative ideas and encourage you to submit them on our future taskboard at https://www.8theme.com/roadmap/. We will monitor the popularity of your request based on votes from other clients. Additionally, should you require specialized customization beyond the standard options, you may request paid services at https://www.8theme.com/account/#etheme_customization_panel. Alternatively, you may consider writing custom CSS to achieve the desired design for the order table.

3. While we do not have a ready-made solution for your specific request, we recommend reviewing a related topic where a similar implementation was achieved by another customer using certain snippets and workarounds. You can find this discussion at https://www.8theme.com/topic/mobile-sidebar-area-only-woocommerce-myaccount-navigation-display/.

Please note that unique customizations fall outside our standard support scope. If you require bespoke modifications to your website, we invite you to submit a customization request via https://www.8theme.com/account/#etheme_customization_panel.

Thank you for choosing 8Theme. We look forward to assisting you further.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @creatoys,

We hope this message finds you well. We understand that you have previously utilized a separate plugin for wishlist functionality and are now considering importing this data into our built-in wishlist database table. To proceed with this, we recommend consulting with your developers or hosting provider for technical assistance. While we are able to provide information regarding the storage location of wishlist items, the actual migration process or any necessary customization falls under the responsibility of your technical team.

For logged-in customers, wishlist items are stored in the user meta_key under the name ‘xstore_wishlist’. You can view the details here: https://prnt.sc/QpSKW_GFDUbk. Typically, this data is housed in a table named ‘wp_usermeta’, although the prefix may vary depending on the initial configuration settings of your WordPress installation.

For users who are not logged in, wishlist data is retained solely in the cookies of the customer’s browser. Considering this, it may be advantageous to continue using the existing plugin if it offers additional features for managing wishlist functionality. Nevertheless, we strongly advise you to evaluate the benefits and drawbacks of such a migration with your developers before making a decision.

Should you require further information or assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Tommy,

Thank you for sharing your thoughts regarding the implementation of a separate option for specific needs within our theme. We appreciate your insight and would like to inform you that we had previously considered this idea. We are pleased to confirm that this option will be included in the upcoming theme update. Once available, you will be able to access it under Theme Options at https://prnt.sc/WEy74J59PrO7.

Regarding your comment about the lack of requests for this feature, we must clarify that we have received a few inquiries. These were successfully addressed with a simple one-line filter added to the child-theme/functions.php, as detailed in our forum post https://www.8theme.com/topic/making-that-the-product-badge-new-displays-only-on-new-products-not-on-modified-ones/#post-361981. Additionally, we received a request for this feature just a few days ago, indicating that while it may not have been critical, it was indeed necessary for those who requested it. These customers were satisfied with the solution by custom filter provided.

We are grateful for your dedication to thoroughly testing our theme, a level of engagement that not many customers reach. Rest assured, the feature you mentioned will be incorporated in the next update. However, if you need this feature urgently, please provide the correct wp-admin and FTP details of your website, and we will upload the files that have been modified to implement this option correctly.

Thank you once again for your valuable feedback and for your continued support.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @creatoys,

We hope this message finds you well. We would like to direct your attention to a solution that addresses the issue discussed in the current topic. Please review the response provided at the following link: https://www.8theme.com/topic/elementor-header-mobile-menu-submenus-not-appearing/#post-417503. The fix mentioned there has successfully resolved the problem of request in current topic.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Zevarri official

We provide the support for our projects only, so if you need assistance or require additional help with something that is out of our basic theme support you can submit your request here -> https://www.8theme.com/account/#etheme_customization_panel. Also please, submit your questions in separated topics.

Kind regards,
Jack Richardson
The 8theme’s team

Dear @Ricardo,

We hope this message finds you well. After reviewing your requirements, we believe that the optimal solution for your scenario would be to utilize multiple Single Product Builder layouts, each tailored with specific tabs designated for different product category conditions. For a visual representation of this setup, please refer to this link: https://prnt.sc/LgTQ4esxn231.

We suggest that you export/import the basic Single Product layout template and replicate it across other layouts. However, ensure that the tabs remain unique in each layout by assigning them to specific conditions. This approach should effectively meet the display requirements of your website.

Please be aware that we do not offer additional customization services directly. Should you require further customization, you are welcome to submit a request via our customization panel here: https://www.8theme.com/account/#etheme_customization_panel.

We are confident that with some time dedicated to understanding the concept and experimenting with the settings, you will be able to implement these changes successfully on your own.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team