Hello @Alpha111,

As a fact we tried to minimize building questions for our customers but we also have advanced Checkout widgets that can be activated by adding the next code to your child-theme/functions.php
add_filter('etheme_elementor_checkout_new_widgets', '__return_true');

Once you add this snippet you will see a few more Checkout widgets (https://prnt.sc/cqiP9Xp4GcWW) and you can build any Checkout page structure you prefer.

Hope you will be able to build the page structure with such widgets used.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Red8,

Thank you for reaching out to us with your concerns. We have reviewed the issues you reported and below are our findings and recommendations:

1. We were unable to identify any issues related to incorrect product quantities as per your description. Please review the screenshot here: https://prnt.sc/pID32Bhwolvv. If the problem persists, kindly provide us with the specific page URL where the issue is evident, along with a detailed description.

2. When purchasing a single item, it is correctly added to your cart as shown here: https://prnt.sc/GynUzJ86lfdZ. However, if the quantity is being modified by B2Bking, as indicated here: https://prnt.sc/AE2ip3GZSPJ2, and issues arise with product quantities displayed after AJAX actions, we recommend contacting the plugin provider to add support for AJAX actions.

Also, you should know that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

3. The issue you mentioned regarding WooCommerce notices is related to the WooCommerce plugin code itself.

4. The content on your wishlist page is not displaying correctly due to the Dynamic page setting for the wishlist (based on your account URL) and modifications made to the Account page with a custom plugin. In such case we cannot even check the posibility of adding/removing multiple product on your web-site. Please refer to this screenshot for more details: https://prnt.sc/idMpV55lDi3w. We invite you to watch the instructional video at https://youtu.be/ZyjZ-vCx0pE, which will guide you on how to convert the Dynamic Wishlist & Compare page into a static one using our provided shortcode. Further information can be found here: https://www.8theme.com/documentation/docs/how-to-use-the-built-in-compare-feature/.

5. Regarding the issue of adding products to the cart, we did not find any problems as the popup appears successfully with information about the product being added to your cart.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well. We would like to inform you that the issue you encountered was due to a custom z-index setting applied to your containers, as illustrated here: https://prnt.sc/HWv0z3EyolrC. This configuration caused the menu item overlap area to be displayed above all other elements.

We have addressed this by resetting the z-index option for the container. You should now see the overlap displayed correctly, as shown in this screenshot: https://prnt.sc/0V9X8vmRNaB3.

Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Martin,

We recommend that you temporarily deactivate your cache plugin to determine if the issue persists in its absence. Should the problem only occur when W3 Total Cache is active, we advise you to find the similar query or raise own one on their support forum for potential solutions, as the issue may stem from their specific caching techniques.

Additionally, as mentioned in our previous correspondence, we utilize the cookies [xstore_wishlist_ids, xstore_wishlist_ids_0] provided by @Rose Tyler. For the XStore wishlist code, please refer to the following file: et-core-plugin/packages/xstore-wishlist/xstore-wishlist.php.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Laurens,

I hope this message finds you well.

We would like to assist you with the replacement of the Sticky Cart widget on your site. Please follow the steps illustrated in the screenshots provided below:

1. Drag and drop the Sticky Cart widget as shown here: https://prnt.sc/0KhPsLB5Za1h
2. Place it according to this example: https://prnt.sc/Pn6snwby4YhM

Upon completion, the widget should appear on your frontend as depicted in this screenshot: https://prnt.sc/DMcn59X4hg3D

We have already made such repositions so you can check the results.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alfi,

We hope this message finds you well. Upon reviewing the current hover effect on your icons, we noticed that it differs from the examples provided in the images you attached. Should you wish to modify the color scheme of the existing icons (https://prnt.sc/kKHwAaioACPz), you may achieve this by implementing the following custom CSS:

selector .etheme-product-grid-item .footer-inner>*, selector .etheme-product-grid-item .footer-inner>.button {
    background: green;
    --hover-icon-color: blue;
}

selector .etheme-product-grid-item .footer-inner>*:hover, selector .etheme-product-grid-item .footer-inner>.button:hover {
    background: lightblue;
    --hover-icon-color: orange;
}

Please feel free to add this code to your website if it meets your requirements. Should you need further assistance or have any additional requests, do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alfi,

We would like to inform you that there is a dedicated option available to manage the color scheme of the hover area on the product page, which can be accessed here: https://prnt.sc/aJq3E28PrWbT. Additionally, you have the option to write your own custom CSS to implement custom colors for such icons. This can be done in the Custom CSS area of the specific element, using the required prefixes, as shown here: https://prnt.sc/_ln9cigAWcLC.

Please note that our item support does not cover services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

Should you require a tailored solution, our team of high-level developers is ready to assist you. For a precise estimate and to discuss further customization, we kindly ask you to submit a customization services request. You can do so by visiting our customization panel here: [8Theme’s Customization Services] https://www.8theme.com/account/#etheme_customization_panel.

We look forward to assisting you.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @Gand,

Could you please, check now !
Changes were made in xstore/page.php file and will be included in next theme update !

Kind regards, Jack Richardson
The 8theme team

Dear @Alfi,

Thank you for your valuable suggestions regarding improvements to our theme. We are pleased to inform you that we have included fixes for the submenu background and have added custom settings for modifying tab titles in the Mobile Menu element. You can view the changes here: https://prnt.sc/VpKGtGaD5nB9.

We have successfully implemented these updates on your website. The modifications were made to the following files:
– xstore/css/modules/builders/elementor/etheme-off-canvas.min.css
– et-core-plugin/app/controllers/elementor/theme-builder/header/mobile-menu.php

Please take a moment to review the changes at your earliest convenience.

Best regards,
Jack Richardson
The 8Theme Team

Dear @ziga32,

Upon reviewing the potential causes of the issue you reported, we have identified that the link associated with few of your Menu List widgets have a specific structure: https://prnt.sc/r4vpX_52JeOY. Unfortunately, our system processes link parameters based on specific characters, such as “|” and “,”. Given that your link contains several of these characters, it results in incorrect processing.

To resolve this, we recommend utilizing a different element in that section, such as an Icons List. We have already implemented this change on your behalf. Please review the modification at your earliest convenience and let us know if it meets your needs.

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Dear @bhamra,

Thank you for providing the correct FTP access credentials. We have temporarily deactivated the Quantity Discount feature on your website as we are currently unable to offer an immediate fix.

Our team is investigating potential causes of the issue and is attempting to replicate the situation on our local systems. This approach will allow us to more efficiently test and implement possible solutions.

Please note that resolving this issue may take some time, and it is not a quick fix that can be completed in a few minutes. We will ensure to keep you updated on our progress and notify you as soon as we have identified a solution.

Thank you for your patience and understanding.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Gand,

We hope this message finds you well. To address the issue of the footer not displaying on certain pages of your website, we kindly request FTP access. Please ensure the accuracy of the login credentials before submitting them in the “Private Content Area” to avoid delays in resolving the issue.

Regarding your inquiries:

1. **Custom Logos for Different Pages**: You can set up multiple headers with unique styles for different pages. Please refer to our tutorial for detailed guidance: [Custom Headers Tutorial] https://www.youtube.com/watch?v=BpeXfzNwkOc&ab_channel=8THEME.

2. **Contact Form Display Issue**: The absence of the contact form on your “Contact Us” page appears to be linked to the style settings specified in the element’s style attribute, visible here: [Style Settings] https://prnt.sc/wmZmNtv2Wi3x. This issue may be compounded by the same underlying problem affecting the footer display, possibly due to multiple scripts loading and affecting the plugin script responsible for form styling.

3. **WPBakery Page Builder Frontend Editor Errors**: We recommend initially testing with the default theme to determine if the issue is specifically related to the WPBakery Page Builder plugin.

Please note, general queries should be posted in the main discussion area, reserving the “Private Content Area” solely for sensitive information. This approach not only safeguards your data but also assists other customers who may have similar issues by providing them with accessible solutions.

Thank you for your cooperation. We look forward to resolving these issues promptly.

Best Regards,
Jack Richardson
The 8Theme Team

Dear Martin,

I hope this message finds you well. We checked your web-site and didn’t find any issues shown. So we would ask you if you could kindly provide us with the screenshot or the path to the log file (you can write it in Private Area) where the error was encountered? Additionally, we would appreciate guidance on how we can reproduce this error on our development sites, as we did not encounter it during our development and testing phases.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @GrecuN,

We hope this message finds you well. We would like to address your concerns regarding the loading speed of your site and the security vulnerabilities in the XSTORE CORE plugin.

For guidance on improving your site’s loading speed, please refer to the instructions provided in our forum discussion here: [XStore Shop Loading Speed]https://www.8theme.com/topic/xstore-shop-loading-speed-poor-for-desktop-and-mobile-version/#post-396394. Additionally, you may find our article on website optimization helpful, which is available at [How to Speed Up My Website]https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Should you be using or considering the WP Rocket plugin, optimal settings can be found in the following discussion: [WP Rocket Plugin Settings]https://www.8theme.com/topic/speed-is-too-slow-can-you-check-why-as-i-tried/#post-386858.

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE]https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Kind regards,

Jack Richardson
8Theme’s Team

Dear @shopsangam,

We hope this message finds you well. We would like to inform you that any information provided in the private area is accessible exclusively to the topic author and our support manager. This ensures that your data remains confidential and secure.

However, for enhanced security, you can update passwords or modifying all access credentials for your WP-admin and FTP as we requested those data only for the reasons of implemention necessary fixes to your website.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team