Sales booster issue – unable to activate or deativate options and settings

This topic has 13 replies, 5 voices, and was last updated 1 weeks, 6 days ago ago by Rose Tyler

  • Avatar: bhamra
    bhamra
    Participant
    May 28, 2024 at 11:38

    Hi, i have installed the patch as well but still sales boosters are not working properly.
    When i try to activate or deactivate plugin or try to open settings it doesn’t work.

    Please help.

    12 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 28, 2024 at 12:00

    Hello, @bhamra,

    Thank you for your recent purchase of our theme and for reaching out to our support center.

    We would like to inform you that after applying all necessary patches available under the XStore Dashboard > Patcher, you should clear your browser’s cache and access the site using a fresh browser session. We hope this resolves any issues you are experiencing.

    Should the problem persist, we kindly ask you to provide us with your site’s wp-admin access credentials and a screenshot of the issue. Please submit this information in the designated private content area for secure handling. This will allow us to thoroughly review your settings and provide precise support.

    Additionally, we strongly recommend that you create a complete backup of your site before proceeding with any further changes.

    We appreciate your cooperation and look forward to resolving your issue promptly.

    Kind regards,
    The 8theme Team

    Please contact administrator
    for this information.
    Avatar: bhamra
    bhamra
    Participant
    May 28, 2024 at 12:42

    Hi, i did as you have suggested. I am able to activate and deactivate the sales boosters now

    The problem is with quantity discounts sales booster. It is not going well with B2BKing Plugin.

    If i enable B2B king plugin then i am unable to activate or deactivate the plugin and i am unable to add the product to cart from product page.
    if i disable the B2Bking plugin then it works fine.

    if i deactivate the quantity discounts sales booster and then use B2Bking plugin then everything works fine.

    So the issue is i can use only one at a time B2BKing plugin or quantity discounts sales booster.

    Please check it.

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    May 28, 2024 at 14:41

    Hi @bhamra,

    We’re able to activate the Quantity Discounts Sale Boosters while the B2B King plugins are active:

    https://prnt.sc/rZvQWvgadiLn
    https://prnt.sc/S2EPqMSUcYB3

    Could you please confirm again?

    Kind regards,
    The 8theme Team

    Avatar: bhamra
    bhamra
    Participant
    May 28, 2024 at 20:55

    Hi,

    You can activate the quantity discount sales booster only once then you won’t be able to deactivate and activate it again.

    Please go to a product page where quantity discount is activated and add that product to cart. product will not be added to the cart.

    Please check it.

    Avatar: Justin
    Luca Rossi
    Support staff
    May 29, 2024 at 09:52

    Dear @bhamra,

    We hope this message finds you well. Upon reviewing the error logs, we have identified several issues that appear to be related to the current PHP version 8.3.x.

    Could you kindly assist us by contacting your hosting provider to request a downgrade of the PHP version to 8.1? This change is crucial for resolving the existing issues.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: bhamra
    bhamra
    Participant
    May 29, 2024 at 10:01

    Hi,
    I have downgraded the php version to 8.0 but problem is not resolved.
    i am unable to add products in cart.

    Please check.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2024 at 15:31

    Dear @bhamra,

    We appreciate your prompt response.

    Please provide FTP access and we will check the problem more deeply.
    Or you can disable the quantity discount and find an additional plugin for this.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    The 8Theme Team

    Avatar: bhamra
    bhamra
    Participant
    May 30, 2024 at 07:46

    Hi,
    Please check the ftp details in private content area.
    Hopefully it will be fixed asap.
    Thanks

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 30, 2024 at 14:38

    Dear @bhamra,

    Thank you for providing the correct FTP access credentials. We have temporarily deactivated the Quantity Discount feature on your website as we are currently unable to offer an immediate fix.

    Our team is investigating potential causes of the issue and is attempting to replicate the situation on our local systems. This approach will allow us to more efficiently test and implement possible solutions.

    Please note that resolving this issue may take some time, and it is not a quick fix that can be completed in a few minutes. We will ensure to keep you updated on our progress and notify you as soon as we have identified a solution.

    Thank you for your patience and understanding.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2024 at 12:59

    Dear @bhamra,

    We hope this message finds you well. Following your report, our team has conducted a thorough investigation into the issue you described. Our findings suggest that the problem may stem from the repeated loading of the ‘get_cart_contents()’ function within WooCommerce. This redundancy necessitates additional filtering of the cart content for each product.

    We have documented the results of our tests in detail and submitted them to the WooCommerce GitHub repository for review. You can view the submission at -> https://github.com/woocommerce/woocommerce/issues/48053. We are currently awaiting a response from their team.

    Thank you for your patience and understanding as we work towards resolving this matter. We will keep you updated on any developments.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: bhamra
    bhamra
    Participant
    June 1, 2024 at 11:26

    Thanks for looking into this issue. i hope this issue will be resolved soon.

    Please let me know when its fixed.

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 1, 2024 at 14:21

    Dear @bhamra,

    We hope this message finds you well. We are currently awaiting a response from the WooCommerce support team. Once we receive their feedback, our team will promptly continue to work on resolving your issue, and we will keep you informed about the outcomes.

    Please be patient as the resolution process may take some time. Although we are hopeful for a swift solution, we are currently unable to predict the exact timelines.

    We appreciate your understanding in this matter.

    Kind Regards,
    8theme team

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