Mega menu not showing up as it should on the frontend

This topic has 12 replies, 3 voices, and was last updated 2 weeks, 2 days ago ago by Rose Tyler

  • Avatar: Nicolo
    Nicolo
    Participant
    May 27, 2024 at 14:57

    Hello there

    There seems to be something going on with the mega menus on my site. I think there are som css thats being overwritten.

    I have attached to screen shots to illustrate the following:

    The final frontend is showing 2 lines of product description text.

    But on elementor i have added 3 lines. Also seems like the text has become smaller then what is in elementor.

    More context:

    I am using a Html widget using theme customizer for header builder.

    Maybe there is some conflicting css? thanks for helping me getting to the root of the issue, so we can find a solution.

    Files is visible for topic creator and
    support staff only.
    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2024 at 10:28

    Hello, Nicolo,

    Thank you for reaching out to us.

    Please clear cache and check now.

    Best Regards,
    8Theme’s Team

    Avatar: Nicolo
    Nicolo
    Participant
    May 28, 2024 at 13:46

    Still not showing as it should.

    If it helps to troubleshoot:

    You may log in to see how the mega menus look on elementor

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2024 at 14:53

    Hello, Nicolo,

    Here is what we see on your site – https://prnt.sc/08xhVAiixs9s (3 lines)

    Best Regards,
    8Theme’s Team

    Avatar: Nicolo
    Nicolo
    Participant
    May 28, 2024 at 19:58

    I have attached an image to show you the difference between the frontend and how it is on the backend.

    Why is it not the same? some conflicting css here?

    You see that it adds extra unwanted space and reduces the amount of lines from 3 to 2.

    Check category: te

    Thanks!

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2024 at 07:20

    Hello, Nicolo,

    Should you require further investigation on your site, kindly provide us with FTP access. Upon receipt, we will ensure that the matter is escalated to a specialist for detailed attention.

    Best Regards,
    8Theme’s Team

    Avatar: Nicolo
    Nicolo
    Participant
    May 29, 2024 at 09:12

    Ok, please check the private content area

    Thanks alot

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2024 at 09:47

    Dear @Nicolo,

    Upon a thorough examination of the issue you reported, we have observed that the additional spacing is present exclusively on the homepage and does not affect other pages. For your reference, please see the screenshot here: https://prnt.sc/6e70qAkVI1GE. This indicates that there is specific custom CSS applied for paragraphs only to the homepage.

    Further analysis using the browser’s web-inspector tool revealed that this custom CSS is responsible for adding extra space to each paragraph across the homepage. You can view the details in this screenshot: https://prnt.sc/Z5sul_gF9hW-. We identified that the CSS code was incorrectly implemented for the following element of your homepage: https://prnt.sc/Gs-IL4LO7brJ. The issues include an unclosed bracket and a missing selector prefix.

    To correct this, the CSS should be modified as shown in this example: https://prnt.sc/NTQOuy7RJPFS. This adjustment will ensure that the styling targets only the intended widget and does not impact other elements.

    Should you require any further assistance or have additional queries, please do not hesitate to contact us.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Nicolo
    Nicolo
    Participant
    May 29, 2024 at 11:54

    Ok i see, thanks so much for the troubleshooting.

    Is it implemented or do i have to go in and do something to do the correction you suggested?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 29, 2024 at 13:20

    Hello @Nicolo
    It was already implemented on your web-site.
    Kind regards, Jack Richardson

    Avatar: Nicolo
    Nicolo
    Participant
    May 29, 2024 at 15:43

    Thanks alot Jack

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2024 at 15:44

    Hello, Nicolo,

    You’re welcome!

    Best Regards,
    8Theme’s Team

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