I can’t desable “Fake sale pop up” and change setting of other sales booster

This topic has 8 replies, 5 voices, and was last updated 1 weeks, 6 days ago ago by Andrew Mitchell

  • Avatar: SOFIANE
    SOFIANE
    Participant
    May 28, 2024 at 16:41

    Hi
    I contact you because I can’t disable Fake sale pop up or change setting of sales booster.
    I clic on the button “Deactivate” but nothing appear.
    Please could you check in my webiste?
    Thanks

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Justin
    Luca Rossi
    Support staff
    May 29, 2024 at 05:00

    Hi @SOFIANE,

    Sorry to hear that your website is having the issue.

    We’ve applied the HOTFIX to your website and the Sales Booster setting should be working fine now.

    Could you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    May 29, 2024 at 05:23

    Hi @SOFIANE,

    FYI: This issue has been fixed in the latest version v9.3.11 also.

    Could you please update your XStore theme & XStore Core plugin to the latest version also?

    Thank you!

    Avatar: SOFIANE
    SOFIANE
    Participant
    May 29, 2024 at 10:01

    Hi
    The problem is yet here.
    I can’t do anything.

    Thanks for uour help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 29, 2024 at 10:57

    Hello, @SOFIANE,

    We appreciate your prompt response.

    Here is a video from your site – https://gyazo.com/e7f23aff2093aff3d7cf9f96288a13fa All works fine, please clear cache to be able to see it in your browser.

    Kind Regards,
    8theme team

    Avatar: SOFIANE
    SOFIANE
    Participant
    May 29, 2024 at 16:55

    I think there is a problem here because in my side I can’t.
    I tried in another laptop and I can’t.

    I don’t know why 🙁

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 30, 2024 at 08:05

    Dear @Sofiane,

    I hope this message finds you well.

    We have tested the activation and deactivation of the Sales Booster features across various devices managed by our support team and can confirm that they are functioning as expected. To address the issues you are experiencing, we recommend that you clear your browser cache. If you have not done so already, please follow the instructions provided in this article for clearing the cache in Chrome: [Clearing Chrome Cache]https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop.

    Additionally, you may want to attempt accessing the features using an incognito browser window, which does not retain cache data.

    Should the problem persist, please check the console log while attempting to activate the Sales Booster feature and send us a screenshot of any errors you encounter. For reference, here is an example showing that no errors occur on our devices when activating or deactivating a feature: [Example Screenshot] https://prnt.sc/kcfyliWaK2h0.

    If issues continue, you may also check the error log in WooCommerce under Status -> Logs for further insights.

    Thank you for your cooperation. We look forward to resolving this matter promptly.

    Best regards,
    Jack Richardson
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 1, 2024 at 12:24

    Dear SOFIANE,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘I can’t desable “Fake sale pop up” and change setting of other sales booster’' has been successfully resolved, and the topic is now closed for further responses

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