[AGAIN] Single product page: There has been a critical error on this website.

This topic has 7 replies, 4 voices, and was last updated 2 weeks, 5 days ago ago by Andrew Mitchell

  • Avatar: HARITS
    HARITS
    Participant
    May 30, 2024 at 16:57

    Again, error on single product page: “There has been a critical error on this website.” The issue occurs with the X Store theme, but it works fine when I switch to a different theme.

    please explain what the cause is and what the solution is!

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    6 Answers
    Avatar: HARITS
    HARITS
    Participant
    May 30, 2024 at 17:42

    need respon plss

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2024 at 18:20

    Hello, HARITS,

    We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/r9bY_FXgwoIc
    To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

    Please do not disable Brands via Theme Options (we’ve enabled them now https://prnt.sc/TGlLOGVnLN4K) till we get FTP access from you and fix the problem.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: HARITS
    HARITS
    Participant
    May 30, 2024 at 18:39

    send

    Please contact administrator
    for this information.
    Avatar: HARITS
    HARITS
    Participant
    May 30, 2024 at 18:39

    pls check again

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2024 at 15:13

    Dear @Harits,

    I hope this message finds you well. Upon reviewing the website you mentioned, we did not encounter any critical errors or warnings. Could you please confirm if the issues have been resolved on your end?

    Should you continue to experience any problems, kindly provide us with the specific link and a detailed guide on how to reproduce the errors. This will enable us to assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 31, 2024 at 16:38

    Dear HARITS,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘[AGAIN] Single product page: There has been a critical error on this website.’' has been successfully resolved, and the topic is now closed for further responses

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