XStore Advanced Sticky Header doesn’t seem to work

This topic has 7 replies, 5 voices, and was last updated 1 weeks, 6 days ago ago by Andrew Mitchell

  • Avatar: Alpha111
    Alpha111
    Participant
    May 30, 2024 at 03:18

    hi i am trying to make changes with this plugin of yours but it seems it doesnt affect anything

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 30, 2024 at 06:24

    Hello, @Alpha111,

    Thank you so much for purchasing our theme and contacting our support center.

    Upon careful examination, we have confirmed that the Advanced Xstore sticky header is functioning correctly on our test sites. For your reference, please view the images provided in the private content area.

    Additionally, we have noticed that your site is currently inaccessible and is displaying an error in the console. You can view the specific error via this link: [Error Image](https://paste.pics/R2D3R). We recommend contacting your website developer to address this issue promptly.

    We trust this information will prove useful to you. Should you require further assistance or have any questions, please feel free to contact us. Our team is here to support you.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Alpha111
    Alpha111
    Participant
    May 30, 2024 at 15:40

    it doesnt work with elementor header

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2024 at 16:18

    Hello, @Alpha111,

    You are right, the plugin doesn’t work with XStore Builders > Header Builder via Elementor, it works for the old builder only.

    Best regards,
    The 8Theme Team

    Avatar: Alpha111
    Alpha111
    Participant
    May 30, 2024 at 16:20

    Is it possible to copy header created with elementor to the old builder

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 31, 2024 at 07:45

    Dear @Alpha111,

    I hope this message finds you well. I would like to inform you that each header builder comes with its unique elements, structure, and settings. If you have created a specific structure using Elementor, it may not be possible to replicate the exact same structure with the older header version. The new header, which is based on Elementor, offers enhanced features, settings, and possibilities compared to the previous version built with Customizer.

    We have not integrated the Advanced Sticky Header plugin with the new Elementor-based Header Builder. This decision was made because we believe the current features provided should be sufficient for creating a unique header for both cases sticky/static. However, we understand the importance of catering to our users’ needs.

    Should you wish to see compatibility with the Advanced Sticky Header plugin in the new Header Builder, we kindly invite you to submit a feature request on our taskboard at [8Theme Taskboard] https://www.8theme.com/taskboard/. We closely monitor the popularity of each request. Prioritization is given to enhancements that benefit a larger segment of our user base, as indicated by multiple requests.

    Thank you for your understanding and for being a valued member of our community.

    Best Regards,
    Jack Richardson
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 1, 2024 at 00:39

    Dear Alpha111,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘XStore Advanced Sticky Header doesn’t seem to work’' has been successfully resolved, and the topic is now closed for further responses

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