Jack Richardson

Dear @Cloud Shop,

We hope this message finds you well.

We would like to inform you that all patches have been successfully activated on your website, and it now appears to be functioning correctly.

Additionally, we recommend reaching out to your hosting provider to request improvements to the following values: https://prnt.sc/C3U124oqojjH.

Should you encounter any further issues, please provide us with detailed information, including screenshots or a video demonstrating how to reproduce the issue on our end. This will help us assist you more effectively.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Rodlens Hora,

We hope this message finds you well.

We have reviewed the website you shared, and we can confirm that it is functioning correctly. For your reference, we have attached screenshots in the private area.

We kindly recommend clearing your browser cache and checking the website again. If the issue persists, we would appreciate it if you could provide us with the wp-admin login credentials for your website. This will allow us to investigate further and assist you in finding a solution.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Chris,

We hope this message finds you well.

We would like to inform you that we have successfully installed all the necessary patches on your website, as shown in the following screenshot: https://prnt.sc/5bRxObC6Bz5y. The website should now be functioning correctly.

We kindly request you to review and confirm that everything is working as expected.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @AnonShopping,

Thank you for reaching out to us.

As previously mentioned, we have added the WooCommerce hook widget at the top of the Checkout page. You can view it here: https://prnt.sc/ZBtkLRGX4yqr. If you wish to adjust the position of this hook widget, you can do so by accessing the Elementor editor.

For further guidance on these hooks, you may refer to the WooCommerce documentation available at the following link: https://www.businessbloomer.com/woocommerce-visual-hook-guide-checkout-page/.

Should you have any additional questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Scardian,

Hello,

We hope this message finds you well.

To address your query, please navigate to the required menu within the XStore AMP settings. You can refer to the following screenshot for guidance: https://prnt.sc/ftaIP2g4VHSJ.

For further details, we recommend reviewing the AMP documentation available here: https://www.8theme.com/documentation/xstore/amp-plugin/.

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Pepper Tree

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance – Themes). Attach the screenshots or video of your testing results.
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards, Jack Richardson
The 8theme’s team

Hello @d88dcjj,

Thank you for reaching out to us.

We understand the inconvenience you are experiencing with the child theme.

To assist you further, we recommend the following steps:

1. Check for Custom Code in the Child Theme: If there are any customizations in the child theme (e.g., custom functions, CSS, or template overrides), please review them to ensure they are compatible with the latest version of the parent theme and WordPress.

2. Enable Debugging: Activate WordPress debugging to identify any errors or warnings that may provide insight into the issues. You can enable debugging by adding the following lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);

After enabling this, check the debug log file (/wp-content/debug.log) for any error messages.

Also, we don’t see any visible issues about loading of Shop all button on your home page so please, provide us some screenshots, videos of the issue you have.

If you need further assistance, please provide us with temporary access to your WordPress admin panel and FTP (via the private content area) so we can investigate the issue directly. Kindly ensure you back up your site before sharing access or making any changes.

We are here to help and will do our best to resolve this for you.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @WoodCreations,

Thank you for reaching out to us. We appreciate your patience and cooperation as we work through the reported issues step by step to ensure clarity and avoid any confusion.

1. Mobile Panel Display and Redirect Issue*
Regarding the issue with the incorrect display and redirection from the mobile panel on our demo, we have thoroughly tested it across multiple devices and browsers. However, we were unable to replicate the same issue with the menu structure breaking. To assist further, we have cleared the cache on the demo site. Kindly check again on your end.

Please note that the issue you encountered on our demo should not occur on your own website. This is because our demo environment does not always reflect the latest updates due to the hard cache system in place.

2. Custom CSS Solution for Mobile Panel Spacing
We previously provided a custom CSS solution to adjust the spacing of the title in the mobile panel area for horizontal devices. As mentioned earlier, this is not a bug but rather a design preference. If you prefer more spacing, the provided solution should address your concern. Could you please confirm if you’ve tested this on your end?

3. Content Jumping on Click
We have identified the issue with content jumping when clicking, and it has been forwarded to our development team for further investigation. However, we kindly ask you to test this on your own website as well. The issue on our demo may be related to the cache system and the way scripts are combined into a single package. Rest assured, we are exploring possible solutions.

4. Categories Display Issue
To assist you with the categories display issue, we kindly request that you activate our theme on your website and provide us with the correct WP-admin access. This will allow us to investigate the issue directly and provide a resolution.

Thank you for your understanding and cooperation. Please let us know if you have any further questions or require additional assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @alahdal,

I hope this message finds you well.

Could you kindly try applying the following custom CSS for your specific case?

p.price, .etheme-product-grid-item .price {
    display: inline-flex;
    gap: 7px;
}

p.price del, 
p.price del + span,
span.price del, 
span.price del + span{
    order: 1;
}

You can add this CSS by navigating to Theme Options -> Theme Custom CSS -> Global CSS.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @WoodCreations,

Thank you for reaching out to us.

Could you kindly provide us with more details regarding the issues you have encountered? It would be helpful if you could include screenshots and videos to illustrate the problems. Additionally, we kindly request that you share the correct wp-admin and FTP access credentials for your website. This will allow us to thoroughly investigate and identify solutions tailored to your specific case, as some issues may only occur under certain conditions and are not easily replicable.

We appreciate your cooperation and look forward to assisting you further.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mauro,

Thank you for reaching out.

You are absolutely correct, and we would like to highlight that our XStore theme offers a unique feature that allows the default Product Categories widget to display only the subcategories of the current category. You can find more details about this functionality here: https://prnt.sc/3fqB12_hZBpE.

Once this option is enabled, the widget will display the following structure: https://prnt.sc/8CouqPZIknbk. We encourage you to explore this feature and utilize it in the way that best suits your needs.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Janina,

I hope this message finds you well.

The issue appears to be related to the email type not being set to the required one, and the standard template is being used instead. You can refer to the following screenshot for clarification: https://prnt.sc/nRa9aPPP6ekD.

To resolve this, we kindly recommend reviewing our documentation on utilizing the Email Customizer feature. You can find the relevant guide here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Rashkoff

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance — Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind regards,
Jack Richardson
The 8theme’s team

Dear @WoodCreations,

We sincerely apologize for the delay in responding to your inquiry. Upon reviewing your concern, we would like to clarify that the issue you mentioned is not a bug but rather a spacing adjustment specific to certain devices. This requirement appears to be unique to your setup, as the spacing and menu display have been functioning correctly for all other customers using the Mobile Panel content.

That said, if you would prefer to increase the space between the menu titles in the mobile panel, we are happy to provide you with a couple of CSS solutions to achieve the desired result:

1. Increase spacing for horizontal view only
Add the following CSS:

@media (orientation: landscape) {
  .et-mobile-panel .et-content {
    grid-gap: 30px;
   }
}

2. Increase spacing globally
Add the following CSS:

.et-mobile-panel .et-content {
    grid-gap: 30px;
   }

To implement the appropriate solution, please navigate to Theme Options -> Theme Custom CSS -> Global CSS, add the selected CSS code, and then check the results.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Massimiliano,

Thank you for reaching out to us.

We noticed that you are currently using the XStore Checkout Multistep widget, which is designed to display the shipping cost details as part of the checkout steps. By default, this layout does not show the shipping costs in the right-hand area. However, we do offer an option to display this information within the order details section. You can refer to this example for guidance: https://prnt.sc/QqVXB3JcqOT_.

We recommend trying to adjust the position of the content and reviewing the results. Should you require further assistance, please feel free to provide us with the correct wp-admin access credentials in a private message, and we will be happy to assist you.

Best regards,
Jack Richardson
The 8Theme Team