Jack Richardson

Dear @JiPanditJI,

We hope this message finds you well.

We wanted to provide you with an update regarding the issue you reported with editing the Slides templates. Our team is actively investigating the matter, but unfortunately, it appears to be more complex than initially anticipated, and we require additional time to identify and implement a solution.

In the meantime, as a temporary workaround, you may consider hiding the XStore Slider widget on the affected pages or replacing it with simpler widgets, such as the “Carousel Anything” widget. This alternative allows you to display static blocks as slider items.

We sincerely apologize for the delay in resolving this issue and assure you that we are fully committed to finding a solution as soon as possible. Please rest assured that your concern is not being overlooked, and we appreciate your patience and understanding during this process.

Thank you for your continued support.

Best regards,
Jack Richardson
The 8Theme Team

Dear @anli75,

We hope this message finds you well.

Could you kindly check the issue now? We have implemented a workaround for your Product Images widget, which should now display the correct height for the carousel on single product pages.

Please let us know if everything is functioning as expected or if further assistance is needed.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Janina,

We hope this message finds you well.

In this particular case, it appears that the email in question is hardcoded within their code and, unfortunately, cannot be modified using the email builder provided by our theme. While we utilize the default WooCommerce hooks that are triggered for sending emails, it seems that the emails they send do not adhere to the same structure of PHP classes that WooCommerce typically provides.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR

Try to add next code snippet to fix the breaking content on hover.
CSS snippet:

body .nav-sublist-dropdown.etheme-elementor-nav-menu--dropdown.etheme-elementor-nav-menu--dropdown-mega:before {
    content: '';
    position: absolute;
    left: 0;
    right: 0;
    height: 30px;
    bottom: 100%;
}

Kind regards, Jack Richardson
The 8theme’s team

Dear @Janina,

We hope this message finds you well.

We have thoroughly reviewed all the files across the plugins you mentioned but were unable to locate the specific email template ID in question (please refer to the screenshot here: https://prnt.sc/tLzTAY10O_SU). Based on our findings, it appears that this template may be generated dynamically.

As you are a customer of the Germanized Pro plugin, we kindly recommend reaching out to their support team for further assistance. They may be able to provide additional insights or suggestions regarding this matter.

Should you have any further questions or require additional support, please do not hesitate to reach out to us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Chandru
We set the 70vh min height value for XStore Slider -> https://prnt.sc/dYxQC9kuvyUK and now it works correctly. Please, check now !
Kind regards, Jack Richardson
The 8theme’s team

Dear @Oliver,

Thank you for reaching out to us.

Could you kindly provide us with a screenshot highlighting the specific issue you would like us to address? At this time, we have activated the shipping methods location to be displayed in the order review section, as shown in the attached screenshot (https://prnt.sc/TNE01ZcfUfiB).

Additionally, have you had the opportunity to check how this is displayed using a default theme, such as Storefront? This information will help us better understand and resolve the matter for you.

If you need to modify the total price and it is the same as with default theme then it is not a theme issue and you should contact to the WooCommerce support for solutions.

We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cloud Shop,

We hope this message finds you well.

After reviewing the recurring 500 error issues you have reported, it appears that these problems are directly related to your server configuration. We have previously provided you with suggested solutions on multiple occasions; however, it seems these recommendations have not yet been implemented.

Unfortunately, without addressing the necessary server requirements and adjusting the configuration to meet the required values, it will not be possible for us to assist you further in resolving these issues.

For your reference, here are examples of our prior responses:
– https://www.8theme.com/topic/serach-button-causing-critical-error-and-500-error/#post-431739
– https://www.8theme.com/topic/pro-element-plugin-causes-critical-error-and-slowe-the-site/#post-431649

Once you have made the necessary adjustments to your server configuration, we kindly request that you share the results of your testing with us so we can proceed with further assistance.

Thank you for your understanding and for respecting our support team’s time.

Best regards,
Jack Richardson
8Theme Team

Dear @Back to 90s,

Thank you for reaching out to us.

To ensure our support team can dedicate sufficient time and attention to each inquiry, we kindly recommend creating separate topics for different questions. This approach helps us provide more efficient and effective assistance.

Regarding the issue you’ve encountered, it does not appear to be related to our theme. To confirm this, we suggest testing the functionality using a default theme, such as Storefront. Based on our observations, the issue might be caused by custom redirections set in your snippets or on your server configuration.

Please test the behavior with the Storefront theme and share the results with us, including any relevant screenshots or videos. Additionally, for any new issues, we kindly ask that you create a new topic for each one.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @regencycigaremporium,

We hope this message finds you well.

To address your request, you can simply duplicate the existing template and set the condition specifically for Product Categories Archive pages. In doing so, you can remove the spotlight widget from the top of the page.

Alternatively, you may deactivate the Ajax functionality for Categories in the Theme Options and then apply the following custom CSS to hide the section on category taxonomy pages:

.tax-product_cat .elementor-element-2461bda6 {  
    display: none;  
}

If you wish to hide the same element on other archive pages, such as brands or tags, you can use a similar CSS snippet. Please note that the class for these archive pages dynamically changes based on the taxonomy name. For example, if it is a product tag, the class would be .tax-product_tag. You can confirm the exact class by inspecting the page using your browser’s developer tools.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Ankit Khandelwal,

We hope this message finds you well.

We would like to bring to your attention an observation regarding the typography on your website. It appears that different fonts are being used across various elements. To address this, we recommend reviewing the typography settings for your widgets.

Here are two possible approaches you could consider:

1. Reset the Typography Font-Family Globally:
You can first reset the typography font-family for all widgets and then configure the global typography settings for the body in the Theme Options.

2. Set Font-Family for Specific Widgets:
Alternatively, you can manually set the font-family for specific widgets in the areas you wish to edit. For instance, in your header menu, the typography for the widget is currently configured as shown here: https://prnt.sc/ikm7vZFJIJFm. If you set the font-family to an empty value, as shown here: https://prnt.sc/oKncaLLydmrj, the font will automatically inherit the global typography settings from the body configuration in Theme Options, as demonstrated here: https://prnt.sc/7vlVNCV8LOX7 and https://prnt.sc/_148Vmxtog3M.

We hope this guidance helps streamline the typography on your website. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Back to 90s,

We hope this message finds you well.

It seems that the WP-Admin access you previously provided is no longer valid. Could you kindly update the access details so that we can proceed with checking the issue?

Also, we uploaded the files again on your server so, please, clear the cache and check for the results now.

Additionally, we have received your reply and would like to assure you that we are actively working on your request. There is no need to send follow-up messages every five minutes, as it may cause unnecessary strain on our support management system.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cloud Shop,

We hope this message finds you well.

We kindly request that you address the server requirements as a priority before proceeding with further checks. Specifically, the Max Input Vars property still holds a value of 1500, which needs to be adjusted accordingly.

Additionally, we would greatly appreciate it if separate topics could be created for different questions to ensure clarity and efficient communication.

Thank you for your attention to these matters.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Cloud Shop
The value should be at least 2000 or higher.
Kind regards, Jack Richardson

Hello @Chris
Please, check now !
Kind regards, Jack Richardson