Not able to edit the slider in elementor

Hello, JiPanditJI,

Thank you for reaching out to us.

1/ Unfortunately, we are unable to log in at the moment. Could you kindly consider temporarily disabling reCAPTCHA and testing the login process using the credentials you provided to us?

2/ Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Best regards,
8Theme’s Team

Hello, JiPanditJI,

Dashboard > Updates > click on “Check again” OR download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.

Best regards,
8Theme’s Team

Hello, JiPanditJI,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

Hello, JiPanditJI,

In this case, provide us with FTP access and we will check the problem more deeply.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Dear @JiPanditJI,

We hope this message finds you well.

We wanted to provide you with an update regarding the issue you reported with editing the Slides templates. Our team is actively investigating the matter, but unfortunately, it appears to be more complex than initially anticipated, and we require additional time to identify and implement a solution.

In the meantime, as a temporary workaround, you may consider hiding the XStore Slider widget on the affected pages or replacing it with simpler widgets, such as the “Carousel Anything” widget. This alternative allows you to display static blocks as slider items.

We sincerely apologize for the delay in resolving this issue and assure you that we are fully committed to finding a solution as soon as possible. Please rest assured that your concern is not being overlooked, and we appreciate your patience and understanding during this process.

Thank you for your continued support.

Best regards,
Jack Richardson
The 8Theme Team

Dear @JiPanditJI

I would like to remind you again of our support guidelines, which stipulate response times of up to 24 hours on weekdays and up to 48 hours on weekends. Due to the volume of inquiries we receive, immediate responses may not always be feasible. We greatly appreciate your patience and understanding, and we assure you that your request will be addressed as promptly as possible by our developers.

Also, we noticed that FTP access you changed and we are unable to connect at this time so, please, update us with the new details for correct connection.

Kind regards, Jack Richardson
The 8theme’s team

Dear @JiPanditJI,

We hope this message finds you well.

Are you referring to the slider on the homepage? We have successfully added a new slide (Slide 6) without encountering any issues. You can view it here: (https://prnt.sc/tDubOsbzoihV).

May I kindly request you to double-check on your end? Please let us know if there’s anything further we can assist you with.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @JiPanditJI,

The new slide is visible on our end: https://www.awesomescreenshot.com/image/52654725?key=2a4aff4c34467fde3e7f98a5d810d9f5.

Could you please double check?

Thank you!

Dear @JiPanditJI,

It seems that the issue might be related to caching. We performed a forced refresh a couple of times, and the new slide is now appearing as expected.

Should you have any further concerns or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @JiPanditJI,

We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once you have done this, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins may be causing the problem.

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Please let us know the results of these tests so we can assist you further.

Best regards,
The 8Theme Team

Hi @JiPanditJI,

We’ve made a video: https://www.awesomescreenshot.com/video/36114308?key=760dd31d7823e9113709008d78f1db0c.

The XStore slider element is working fine on our end.

Can you please share us how the slider looks like on your end?

Thank you!

Hi @JiPanditJI,

We’ve just edited the new slide without any issues: https://www.awesomescreenshot.com/video/36115567?key=4fa920895d8680094d0faac6a7b7f30d.

Best regards,
The 8Theme Team

Dear @JiPanditJI,

We hope this message finds you well.

Could you kindly provide us with a video demonstrating the issue? This will help us better understand and address the matter effectively.

Thank you for your cooperation.

Best regards,
The 8Theme Team