Problem with the product gallery creates spacing with the tabs

This topic has 11 replies, 3 voices, and was last updated 2 weeks, 5 days ago ago by Jack Richardson

  • Avatar: anli75
    anli75
    Participant
    January 23, 2025 at 17:05

    hi, we have a spacing problem when inserting an image into the product gallery.
    a mismatch is created below which moves the tabs further down! look at the pictures.
    I will put the site access data in the reserved area

    https://lowup.it/prodotti/ink-eyeliner-liquid-nero/

    https://lowup.it/prodotti/crema-viso-luminosa/

    https://lowup.it/wp-admin/

    Please, contact administrator
    for this information.
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    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 24, 2025 at 08:16

    Hello,

    Thank you for reaching out to us.

    Please provide us with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: anli75
    anli75
    Participant
    January 24, 2025 at 09:47

    here is the data, thank you very much

    Please contact administrator
    for this information.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 24, 2025 at 16:46

    Dear @anli75,

    We hope this message finds you well.

    Could you kindly check the issue now? We have implemented a workaround for your Product Images widget, which should now display the correct height for the carousel on single product pages.

    Please let us know if everything is functioning as expected or if further assistance is needed.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: anli75
    anli75
    Participant
    January 24, 2025 at 17:27

    perfect thanks!
    but if I install a new XStore does the problem remain?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 25, 2025 at 10:38

    Hello @anli75
    No, you can install the new update without losing any changes we made for you. Don’t worry about that !
    Thanks for being a part of 8theme !
    Kind regards, Jack Richardson
    The 8theme’s team

    Avatar: anli75
    anli75
    Participant
    January 25, 2025 at 15:28

    ok on this installation….but if I create another site with XStore will it always have this problem?
    thank you

    Avatar: anli75
    anli75
    Participant
    January 25, 2025 at 16:06

    However, I noticed that after your intervention the layout of the site has changed…if you look at the images (layout.jpg) the image and text almost no longer have margins!
    the product sheet before was like the layout-01.pg image….this is another of our sites made with XStore….
    explained?

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    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 27, 2025 at 08:30

    Dear @anli75,

    Thank you for reaching out to us.

    Once the reported bug in our archives is resolved, the corresponding changes will be included in future releases. You can simply update the theme and review the changelog for the specific version on our https://xstore.8theme.com/update-history/.

    Regarding the issue with incorrect spacing, this can typically be resolved by regenerating the CSS files in Elementor tools. Please note that we have not made any changes to the spacing on the single product page. Therefore, we recommend regenerating the CSS files and clearing your cache.

    If the issue persists, we kindly ask you to provide the URL of the affected page along with wp-admin access so that we can investigate the matter further.

    Should you have any additional questions or require further assistance, please do not hesitate to let us know.

    Best regards,
    Jack Richardson
    The 8Theme Team

    Avatar: anli75
    anli75
    Participant
    January 28, 2025 at 11:37

    thanks for your cooperation…
    I found the error: this setting had changed (see attached image)…it was set to “full width”….I put “boxing” and it was resolved!
    thank you so much

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    support staff only.
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 28, 2025 at 14:57

    Dear @anli75,

    We are pleased to hear that you have successfully resolved your issues. Should you have any further questions or require additional assistance, please do not hesitate to share your inquiries on our forum.

    Thank you for choosing 8Theme.

    Best regards,
    Jack Richardson
    The 8Theme Team

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