Jack Richardson

Hello, @alinfo,

We noticed that certain strings in your Loco Translate plugin were not translated, as shown in this screenshot: [https://prnt.sc/R0R6cTMPYRp7]. As a result, these strings were displayed in the English version of your site.

To assist you, we have implemented the necessary translations for these strings. You can now review the updated results at your convenience. Also, please, make the correct translations for next strings and check then -> https://prnt.sc/ezvhy0mYQrWw. Check for untranslated texts in Loco translate -> XStore Core plugin.

If you have any further questions or require additional assistance, please feel free to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Mauro,

Thank you for reaching out to us.

It appears that you have inquired about implementing additional functionality in the code for the account page registration fields. Please note that such customizations fall outside the scope of our standard support services. However, you are welcome to submit your request through the following link: https://www.8theme.com/account/#etheme_customization_panel.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

We hope this message finds you well.

After thoroughly investigating the issue you reported, we have identified that it is related to the “Customer Reviews for WooCommerce” plugin currently installed on your website. Upon reviewing the plugin’s code, we noticed that it rewrites templates from the WooCommerce plugin that are also modified in our theme. Unfortunately, these rewritten templates do not include the necessary hooks required by our theme to display the Advanced Reviews template correctly.

It is generally not recommended for plugins to rewrite templates from another plugin, as this can lead to compatibility issues. In this case, our theme – which should have higher priority – may also rewrite such templates, causing conflicts.

To resolve this issue, we recommend reaching out to the plugin’s author to address this limitation. Specifically, they should ensure that their code inherits templates from the active theme on the website, rather than rewriting them directly.

In the meantime, the only available workaround is to deactivate the “Customer Reviews for WooCommerce” plugin. This will allow the Advanced Reviews template from our theme to display as intended. We also suggest waiting for feedback or a resolution from the plugin’s support team.

Please let us know if you have any further questions or require additional assistance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Cloud Shop,

We hope this message finds you well.

We regret to inform you that we were unable to establish a connection to your FTP account. Could you kindly verify the access credentials and settings on your end?

Additionally, we attempted to initiate a profiling test to identify the sources of high CPU usage. However, it appears that error logs cannot be written to your server. We kindly request you to check if there might be any missing configurations or, alternatively, provide us with the correct access details so that we can investigate further.

Thank you for your attention to this matter. Please do not hesitate to reach out if you have any questions or require additional information.

Best regards,
Jack Richardson
The 8Theme Team

Dear @celisibing,

Thank you for reaching out to us.

As a valued user of the Elementor Pro plugin, we kindly recommend contacting their premium support team regarding this issue, as it appears to be related to their code and has not yet been resolved. You can find more details about the issue here: https://github.com/elementor/elementor/issues/9529.

Since our Single Product Builder is based on Elementor, it would be necessary for their team to address this matter directly. Once you receive a response or solution from Elementor’s support team, we would greatly appreciate it if you could share it with us. This will allow us to assist other customers who may encounter the same issue.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Nicolo,

We hope this message finds you well.

We would like to clarify that the titles of products with a “sale” status are displayed in the same manner as they appear on the “All Products” page. This is because the “sale” status is not treated as a separate category but rather as a filtered view of products within the same page URL.

Unfortunately, modifying the title for such page is not feasible through simple solutions. However, as an alternative, you may consider creating a separate product category and assigning the relevant products to it. Otherwise, the title will remain consistent across this area.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Igor,

We hope this message finds you well.

We would like to inform you that the email field on your website’s checkout page is currently being hidden due to the active “WooPayments” plugin. It appears that there may be a configuration within the plugin that affects the display order of the billing fields, which is not aligning correctly with our XStore Checkout Multistep widget.

To address this issue, we recommend reviewing the documentation provided by the WooPayments plugin and reaching out to their support team for further assistance. As the developers of the plugin, they are best equipped to provide guidance and solutions for this matter.

Since WooPayments is a premium plugin, their support forum should be able to assist you effectively. However, if they are unable to provide a resolution, you can consider using the default WooCommerce shortcode [woocommerce_checkout] on your Checkout page. Additionally, you can customize the layout via Theme Options -> WooCommerce -> Cart/Checkout Layout (https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/). Our theme offers a variety of settings that may help ensure compatibility with the plugin in case no suitable solution is provided by their team.

We appreciate your understanding and cooperation in this matter. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @anli75,

We are pleased to hear that you have successfully resolved your issues. Should you have any further questions or require additional assistance, please do not hesitate to share your inquiries on our forum.

Thank you for choosing 8Theme.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Abhinandan

Open you Dashboard -> Media -> Search for the logo image. Copy the url of such image and insert it to the field in email builder -> https://gyazo.com/18e4a94667dad996e15c4471c8f0946c.

Kind regards, Jack Richardson
The 8theme’s team

Dear @Mauro,

Thank you for reaching out to us.

If you have imported brand metadata for products using a custom plugin, please note that the XStore theme also includes built-in brand functionality. However, if the built-in brands in XStore do not have associated tags, it is not possible to use them as conditions. This is because brand tags are not available as a separate taxonomy in the dashboard for editing. Additionally, the product edit page does not provide the option to modify these tags for the same reason. You can refer to this screenshot for clarification: https://prnt.sc/uBFz8AVu2SgW (only brands are shown).

In your case, we recommend avoiding the addition of links to product brand tags across your website. Instead, you should continue utilizing the brands taxonomy provided by the theme or the product tags configured in the WooCommerce settings. For reference, please see this screenshot: https://prnt.sc/8di4ySobVAfo.

Could you confirm if you used a different theme on your website when exporting the XML file? Please note that each theme has its own set of options and product meta fields, which may not be compatible or synchronized due to the absence of certain fields in one theme and their presence in another.

If you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @CAMALEAO,

We hope this message finds you well.

We wanted to inform you that the Single Product page has been updated. The gallery height and blank spaces have been fixed, and everything should now display correctly.

Additionally, if you need to edit the sidebar content on your blog page, you can do so by modifying the “Main Sidebar” area. Please refer to the following screenshot for guidance: https://prnt.sc/_B9xxH0RdOYu.

If you would like to build your Blog page using Elementor, you can follow the instructions provided in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/. This will guide you on how to create a template for Post Archives with the appropriate display conditions. For reference, please see this screenshot: https://prnt.sc/d9TbdxFjn_JC.

Should you have any further questions or require additional assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Dear @JiPanditJI,

Thank you for reaching out to us.

We have reviewed the issue, and everything appears to be loading correctly on our end. You can view the screenshot here: https://prnt.sc/WmhvWWb03abT. We kindly request you to clear your browser cache and check again.

Additionally, the option you mentioned can be found under Theme Options -> Speed Optimization. There, you will find a detailed description of this option, along with explanations for most other settings, to help you better understand their purpose.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @rbdigital,

Thank you for reaching out to us.

At this time, the quantity discount feature is available in its current form. You can review this functionality on our demo sites or directly on your website once it has been activated in the Sales Booster settings.

Currently, the option to select different product variations is not available. However, we encourage you to submit your request on our Future Requests taskboard (https://www.8theme.com/roadmap/). This allows us to gauge customer interest through votes. If the feature gains significant popularity, we will certainly consider implementing it in the Sales Booster settings.

In the meantime, if this functionality is essential for your needs, you may explore third-party plugins that offer such configurations. This could serve as a temporary solution while we evaluate the feasibility of adding this feature.

We appreciate your understanding and thank you for your feedback.

Best regards,
Jack Richardson
The 8Theme Team

Dear Mauro,

I hope this message finds you well.

Could you kindly share the process you used to create a tag for a brand? It appears that this functionality is not currently available within the Brand taxonomy, which leads us to believe that you may have implemented it using a custom method or perhaps with the assistance of an additional plugin.

We would greatly appreciate your insights on this matter.

Thank you in advance for your time and assistance.

Best regards,
Jack Richardson
The 8Theme Team

Hello @anli75
No, you can install the new update without losing any changes we made for you. Don’t worry about that !
Thanks for being a part of 8theme !
Kind regards, Jack Richardson
The 8theme’s team