Forum Replies Created

Viewing 30 posts - 20,401 through 20,430 (of 31,382 total)
1 2 3 … 680 681 682 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 22:23

    Hello @DiegoSSC,

    The issue has been fixed.
    Please clear browser cache and check your site.

    Thank you.
    Regards,
    Eva Kemp.

    #44213 Copied In reply to: WishList not working
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 22:17

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44211 Copied In reply to: Payment method not visible after update
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 22:17

    Hello @plandman72,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44210 Copied In reply to: Drop Down Menu – V.Composer – REV Slider
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 22:15

    Hello,

    We’ve sent the archive with the templates to your email address.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    #44209 Copied In reply to: Royal Demo Pages
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 22:12

    Hello,

    As I see Source Sans Pro font is selected in the slider settings:
    https://s3.amazonaws.com/fvd-data/notes/168674/1424466631-QDqrma/screen.png

    Please clear your browser cache and check again.

    Thank you.
    Regards,
    Eva Kemp.

    #44208 Copied In reply to: Unable to Change Fonts in Revolution Slider
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 21:38

    Hello,

    1. You need update the theme to the latest version.
    2. WooCommerce has removed that feature in the recent update and replaced it with the number input type. And now there is no overrides in Royal for this. You may try https://wordpress.org/plugins/woocommerce-quantity-increment/ plugin
    3. Yes, you need update the theme.
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (1.5 Theme Upgrade)
    Did you make any changes in the original theme files? If so you need create child theme and copy modified files in the child theme folder. If no, you can overwrite the existing files with the new ones.
    4. We modified some Woocommerce files in the directory wp-content/themes/royal/woocommerce and old versions can be written in those files. But you shouldn’t worry. It won’t affect your site work at all.

    Thank you.
    Regards,
    Eva Kemp.

    #44201 Copied In reply to: Need Help on 4 Major Issues…
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 21:20

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44199 Copied In reply to: Hoow to remove top left quote
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 21:20

    Hello,

    I’ve imported Travel One Page template manually.
    Please check it in Pages menu in wp-admin panel.

    Thank you.
    Regards,
    Eva Kemp.

    #44198 Copied In reply to: Royal Demo Pages
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 21:08

    Hello,

    We’ve sent Royal templates archive to your email address. You can import any template (.xml file) via Tools > Import > WordPress in wp-admin panel.

    Please try it.

    Thank you.
    Regards,
    Eva Kemp.

    #44195 Copied In reply to: Demo content error
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 21:04

    Hello,

    As I see you’re using 3rd-party plugins that may cause the issue with Visual Composer.
    Please disable them and check VC editor after that.

    Thank you.
    Regards,
    Eva Kemp.

    #44194 Copied In reply to: Visual Composer error
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:47

    Hello,

    Please update Visual Composer plugin as old version may create conflict with a new theme version.
    You can download the plugin at this link https://www.8theme.com/download-plugins/

    Thank you.
    Regards,
    Eva Kemp.

    #44193 Copied In reply to: Main site search not working
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:19

    Hello @downlo,

    Have you updated the theme to the latest version http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432 ?
    https://www.8theme.com/demo/docs/xmarket/index.html#!/upgrade

    Thank you.
    Regards,
    Eva Kemp.

    #44189 Copied In reply to: Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/gu
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:17

    Hello,

    Sorry but the credentials are incorrect.
    Also please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #44188 Copied In reply to: I can no longer login to site after update
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:14

    Hello @lestatu2,

    There is compatibility issue with updated Wishlist plugin and our theme.
    We’ll fix it in the nearest update.
    Please take our apologies for the troubles.

    Thank you for your understanding.
    Regards,
    Eva Kemp.

    #44185 Copied In reply to: Search form doesn't work
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:12

    Hello,

    Is the issue resolved?

    Thank you.
    Regards,
    Eva Kemp.

    #44184 Copied In reply to: Changing home page full width for Seo purposes
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:11

    Hello,

    1. Perhaps there are some hosting restrictions on a server where your site is located. Again you have to check error logs concerning this issue.
    2. Please specify what exactly you want to customize. It can be done via css styles in custom.css and editing php files.
    3. Did you checked Theme Options > General > Site Layout?

    Thank you.
    Regards,
    Eva Kemp.

    #44183 Copied In reply to: Demo content WooPress
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44181 Copied In reply to: After Latest Update, Child Theme is not Recognized
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 20:06

    Hello,

    You can create a new page and use Products element in Visual Composer to display products from some category.

    Thank you.
    Regards,
    Eva Kemp.

    #44180 Copied In reply to: Add Product Category Products to new page
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 19:52

    Hello,

    Is the issue resolved now?

    Thank you.
    Regards,
    Eva Kemp.

    #44178 Copied In reply to: Remove wish list pop up on product images
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 19:51

    Hello,

    We’ve sent slider archive to your email address.
    Please check it.

    Thank you.
    Regards,
    Eva Kemp.

    #44177 Copied In reply to: Revolution Slider onepage-slider
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 19:29

    Hello,

    Please check the site now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #44174 Copied In reply to: Icon problems
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 18:11

    Hello @Rawi7,

    We’re glad you found the solution.

    Have a nice weekend.

    Regards,
    Eva Kemp.

    #44167 Copied In reply to: Stuck at 4.2.1 Parallax effect, probably problems with Visual Composer
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 18:10

    Hello,

    I’ve checked single product page and it’s scrolling fine.
    Please try to check with different Internet provider.

    Thank you.
    Regards,
    Eva Kemp.

    #44166 Copied In reply to: Mouse wheel scroll doesn't scroll on single product page
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 18:06

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #44163 Copied In reply to: Is it possible to fi the height/depth of the 'product title' on category pages.
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 18:05

    Hello,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #44162 Copied In reply to: Visual Composer Seems to be Missing Vital Functions, Previously Working…
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 18:04

    Hello,

    Unfortunately there is no possibility to search by SKU. You can try to to use some plugin if you want to have such search type enabled.
    Sorry.

    Regards,
    Eva Kemp.

    #44161 Copied In reply to: Search is very slow and doesn't recognise SKU
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 18:02

    Hello,

    The problem is caused by different font size.
    Please add this code in custom.css:

    .main-nav .menu > li .nav-sublist-dropdown .container > ul > li a {
  font-size: 17px;
}

    Thank you.
    Regards,
    Eva Kemp.

    #44160 Copied In reply to: Problem after set "show footer demo block"
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 17:58

    Hello,

    We’re glad the issue has been resolved.

    Have a nice weekend.

    Regards,
    Eva Kemp.

    #44158 Copied In reply to: Help with Royal Upload
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 17:55

    Hello,

    There is an issue with Wishlist plugin and our theme.
    We’ll fix this issue in the nearest theme update.

    Please take our apologies for inconveniences.

    Regards,
    Eva Kemp.

    #44157 Copied In reply to: Wishlist doesn't work before update
    Avatar: Eva
    Eva Kemp
    Participant
    February 20, 2015 at 17:53

    Hello,

    I’ve added this code in custom.css file:

    .copyright-2 .container .row-copyrights, .copyright-3 .container .row-copyrights, .copyright .container .row-copyrights {
  padding-bottom: 0px !important;
}
    .copyright-2 .container .row-copyrights .wpb_content_element, .copyright .container .wpb_content_element.row-copyrights  {
    margin-bottom: 0px !important;
}

    Please check your site now.

    Thank you.
    Regards,
    Eva Kemp.

    #44156 Copied In reply to: Reduce space below footer
  • 1 2 3 … 680 681 682 … 1,045 1,046 1,047
    Viewing 20,430 results - 20,401 through 20,430 (of 31,382 total)
Viewing 30 posts - 20,401 through 20,430 (of 31,382 total)
1 2 3 … 680 681 682 … 1,045 1,046 1,047

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