Demo content error - by paultobey - on WordPress WooCommerce support

This topic has 11 replies, 3 voices, and was last updated 9 years, 1 month ago ago by Eva Kemp

  • Avatar: paultobey
    paultobey
    Participant
    February 18, 2015 at 21:58

    The demo content import is not working. It says there is an error for every file. I have another WP install on the same domain, maybe that is messing with it. Can I import the content in the native way?

    Thanks

    10 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 18, 2015 at 22:05

    Hello,

    First please update theme to the latest version.
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.
    If issue will not solved then contact to us again.

    Regards,
    Robert Hall.

    Avatar: paultobey
    paultobey
    Participant
    February 19, 2015 at 15:59

    Do you have a tutorial using dreamweaver?

    I don’t have the program that is used in the tutorial.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 19, 2015 at 16:13

    Hello,

    You can download Filezilla program and then update theme.

    Regards,
    Robert Hall.

    Avatar: paultobey
    paultobey
    Participant
    February 19, 2015 at 18:08

    I’m on version 1.7 now and visual composer is still not functioning and i cannot import demo content. 🙁

    Avatar: Eva
    Eva Kemp
    Support staff
    February 19, 2015 at 23:54

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: paultobey
    paultobey
    Participant
    February 20, 2015 at 00:26

    I can’t give you ftp access, wp access is below.

    Please, contact administrator
    for this information.
    Avatar: paultobey
    paultobey
    Participant
    February 20, 2015 at 00:28

    I can’t give FTP access,

    wordpress is below.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 20, 2015 at 17:46

    Hello,

    We can’t log in to wp-admin panel because of the error:
    Sucuri WebSite Firewall – CloudProxy – Access Denied

    Please give us permissions to access it.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: paultobey
    paultobey
    Participant
    February 20, 2015 at 18:20

    Can you give me your IP address?

    FTP access is in private content

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 20, 2015 at 21:08

    Hello,

    We’ve sent Royal templates archive to your email address. You can import any template (.xml file) via Tools > Import > WordPress in wp-admin panel.

    Please try it.

    Thank you.
    Regards,
    Eva Kemp.

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