Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/gu

This topic has 16 replies, 5 voices, and was last updated 9 years, 1 month ago ago by Eva Kemp

  • Avatar: guitarsandtoys
    luis
    Participant
    February 12, 2015 at 09:52

    i got this
    Fatal error: Call to undefined method WooCommerce::get_image_size() in /home/guita149/public_html/wp-content/themes/xmarket/code/woo.php on line 395

    in my homepage and product pages.

    i looked t the forum and someone came up with an idea that solve my home page problem. however it did not fix my problem in the product page.

    could you help me whit this please

    15 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 12, 2015 at 10:10

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: guitarsandtoys
    luis
    Participant
    February 12, 2015 at 10:37
    Please, contact administrator
    for this information.
    Avatar: guitarsandtoys
    luis
    Participant
    February 12, 2015 at 10:56

    hi there

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 12, 2015 at 12:15

    Hello,

    What are the links to your wp-admin panel and cPanel?

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: guitarsandtoys
    luis
    Participant
    February 12, 2015 at 12:24

    please see below

    Please, contact administrator
    for this information.
    Avatar: guitarsandtoys
    luis
    Participant
    February 12, 2015 at 12:27

    hi there,

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 12, 2015 at 13:36

    Hello,

    There is a problem with new Woocommerce version.
    We’ll release a new theme update soon to fix this issue.
    Meanwhile you can revert back to old Woocommerce plugin version.

    Sorry for inconveniences.
    Regards,
    Eva Kemp.

    Avatar: guitarsandtoys
    luis
    Participant
    February 12, 2015 at 13:54

    that’s a shame, i bougth the theme just two days ago and it is very frustrating. beisdes so, i wonder if would you mind to help me to set up the previous version of the woocommerce?
    do you mind also to tell me when are we expecting the release of the new upgrade.

    regards

    luis

    Avatar: Eva
    Eva Kemp
    Support staff
    February 12, 2015 at 14:59

    Hello,

    I’ve reverted back old Woocommerce version.
    A new theme release will be produced in a couple of days.
    You can monitor our site for the updates:
    http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432

    We’re very sorry for such troubles, but they will be fixed soon with a new theme release.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    Avatar: guitarsandtoys
    luis
    Participant
    February 12, 2015 at 15:07

    it’s all good

    thanks

    Avatar: Eva
    Eva Kemp
    Support staff
    February 12, 2015 at 16:03

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Keira_girl
    Keira_girl
    Participant
    February 16, 2015 at 17:13

    Hello, I have the same issue.
    Can you please advice all of us, what is the safest way to return to an older WooCommerce version, without having any data loss??

    Thanks in advance.

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 16, 2015 at 17:21

    Hello @Keira_girl,

    Please update theme to the latest version.
    http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
    Here is video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    The video tutorial is for Legenda theme, but the process is identical.

    Regards,
    Robert Hall.

    Avatar: downlo
    downlo
    Participant
    February 20, 2015 at 18:08

    im still getting this issue what is the fix

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    February 20, 2015 at 20:19

    Hello @downlo,

    Have you updated the theme to the latest version http://themeforest.net/item/xmarket-responsive-wordpress-ecommerce-theme/3558432 ?
    https://www.8theme.com/demo/docs/xmarket/index.html#!/upgrade

    Thank you.
    Regards,
    Eva Kemp.

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