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Help with Royal Upload - by Nebulas - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

Nebulas

Participant

February 20, 2015 at 11:46

Hi,
I made a website with your template. Now, I have to transfer it in the server of my customer. So, I imported all the contents and upload Royal via FTP in theme folder.
The problem is wordpress: it don’t show me the theme in the list of the theme available. I cannot activate Royal as a default theme.
I tried to re-upload the theme, I reset wordpress, I created a new installation but nothing change.

Have you an idea what it happend? I know is not the theme..

#44029 Copied

9 Answers

Robert Hall

Support staff

February 20, 2015 at 13:13

Hello,

Did you transfer the Database too?
Also please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#44065 Copied

Nebulas

Participant

February 20, 2015 at 13:59

No, I didn’t. Only Royal 1.7 and import file .xml
Credential in Private content

Please, contact administrator
for this information.

#44079 Copied

Eva Kemp

Support staff

February 20, 2015 at 15:25

Hello,

Seems you provided us with wrong FTP credentials.
In the directory /site/wwwroot/wp-content/plugins there is only one plugin installed – akismet.
Though in admin panel of the site you provided 3 plugins are installed.
Please check the FTP login details.

Thank you.
Regards,
Eva Kemp.

#44098 Copied

Nebulas

Participant

February 20, 2015 at 15:31

Try with this ftp (private content)

Please, contact administrator
for this information.

#44100 Copied

Eva Kemp

Support staff

February 20, 2015 at 15:36

Hello,

This is the same FTP host as you provided in the previous post.
Please check if FTP user is correct and if this FTP account was created for the site you’re uploading our theme to.

Thank you.
Regards,
Eva Kemp.

#44101 Copied

Nebulas

Participant

February 20, 2015 at 15:52

I have only this password to access to this server.
Do you think is possible that the database is not connected to the same wordpress I see online?
Like if there were two installations?

#44112 Copied Theme version: 1.7

Eva Kemp

Support staff

February 20, 2015 at 17:43

Hello,

Seems there are two installations because that FTP account doesn’t match with the site you provided.

Please check database and the connection details in wp-config.php file. Is that FTP account related to the mentioned site?

Thank you.
Regards,
Eva Kemp.

#44151 Copied

Nebulas

Participant

February 20, 2015 at 17:51

Solve it!
I have no access to the phpmyadmin of my customer, so I suggested to control the database and the website url. So, it gave me a database where there was a previous installation of wordpress and it didn’t change the site url. -__-
One day lost for this stupid inconvenience hmmm

#44155 Copied

Eva Kemp

Support staff

February 20, 2015 at 17:58

Hello,

We’re glad the issue has been resolved.

Have a nice weekend.

Regards,
Eva Kemp.

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