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Topic: Visual Composer error

Tagged: Visual Composer

paultobey

Participant

February 12, 2015 5:19 pm

I am trying to move elements around in visual composer but everytime I try to move something it just turns the element into a grey striped box and I have to reload the page to do anything.

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Eva Kemp

Support staff

February 12, 2015 5:32 pm

Hello,

What Visual Composer plugin version are you using?
Please update it to the latest version http://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

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paultobey

Participant

February 19, 2015 3:54 pm

I have purchased the theme twice and installed it on two different sites. Its working on the first one.

Now visual composer on the second install is not working. There is no option to change the columns, I’ve attached 2 images. One with the error and one with how it should be. I have updated the plugin to the latest version.
Site URL: hidden
Theme version: 1.5.2
WooCommerce version: n/a

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Eva Kemp

Support staff

February 19, 2015 5:08 pm

Hello,

You’re using old theme version. Please update it to the latest 1.7 version:
http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

http://8theme.com/demo/docs/royal/#!/installation_upgrade (1.5 Theme Upgrade)

Thank you.
Regards,
Eva Kemp.

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paultobey

Participant

February 19, 2015 6:08 pm

Upgraded to 1.7 and it’s still not working.

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Eva Kemp

Support staff

February 19, 2015 11:58 pm

Hello,

Please provide us with FTP and wp-admin panel credentials.

Regards,
Eva Kemp.

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paultobey

Participant

February 20, 2015 3:48 pm

I cannot provide ftp access but there is WP info below.

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support staff only.

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Eva Kemp

Support staff

February 20, 2015 5:45 pm

Hello,

We can’t access wp-admin panel. There is an error:
Sucuri WebSite Firewall – CloudProxy – Access Denied

Please disable Firewall.
Are you unable to create FTP account for us? We need it to be able to check some error logs.

Thank you.
Regards,
Eva Kemp.

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paultobey

Participant

February 20, 2015 5:47 pm

I am having our tech person create an FTP for you as well

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support staff only.

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paultobey

Participant

February 20, 2015 6:18 pm

FTP access below

Content is visible for topic creator and
support staff only.

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Eva Kemp

Support staff

February 20, 2015 9:04 pm

Hello,

As I see you’re using 3rd-party plugins that may cause the issue with Visual Composer.
Please disable them and check VC editor after that.

Thank you.
Regards,
Eva Kemp.

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paultobey

Participant

February 20, 2015 9:45 pm

The only plugins we’re using right now are the ones that came with the theme..

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Eva Kemp

Support staff

February 23, 2015 6:52 pm

Hello,

Sorry for a long delay.
Have you changed FTP credentials? We can’t log in anymore.
Please provide us with the correct FTP login details.

Thank you.
Regards,
Eva Kemp.

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paultobey

Participant

February 23, 2015 8:22 pm

FTP options are the same but i need your IP to whitelist you so you can login.

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paultobey

Participant

March 11, 2015 10:37 pm

My visual composer still won’t work

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Eva Kemp

Support staff

March 12, 2015 2:31 pm

Hello,

The IP has been sent to your email address.
Please check it.

Thank you.
Regards,
Eva Kemp.

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