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I can no longer login to site after update

This topic has 10 replies, 3 voices, and was last updated 9 years ago ago by Eva Kemp

lala

Participant

February 20, 2015 at 14:09

Hi,

After logging in on /wp-login.php, the page directs to the wp-admin page, but its blank.

Can you please help me access the back end.

Thanks

#44082 Copied Theme version: latest WooCommerce version: latest

9 Answers

Robert Hall

Support staff

February 20, 2015 at 15:02

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#44095 Copied

lala

Participant

February 20, 2015 at 16:23

Please check private area. Thanks 🙂

Please, contact administrator
for this information.

#44120 Copied

Eva Kemp

Support staff

February 20, 2015 at 20:17

Hello,

Sorry but the credentials are incorrect.
Also please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#44188 Copied

lala

Participant

March 24, 2015 at 21:02

The correct login details

Please, contact administrator
for this information.

#52118 Copied

Eva Kemp

Support staff

March 25, 2015 at 09:14

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#52165 Copied

lala

Participant

March 25, 2015 at 23:31

here you go…ftp

Please, contact administrator
for this information.

#52422 Copied

Eva Kemp

Support staff

March 26, 2015 at 09:07

Hello,

Please specify what folder your site files are located in.

Thank you.
Regards,
Eva Kemp.

#52466 Copied

lala

Participant

March 30, 2015 at 16:10

In the root folder. The ftp directly points to it. Thanks.

#53249 Copied

Eva Kemp

Support staff

March 30, 2015 at 18:27

Hello,

The problem was caused by plugin envato-wordpress-toolkit-master. I’ve renamed its folder to “envato-wordpress-toolkit-master_old” in the directory wp-content/plugins.
Please try to access wp-admin panel now.

Thank you.
Regards,
Eva Kemp.

#53326 Copied
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