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Viewing 30 posts - 13,141 through 13,170 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    July 21, 2015 at 10:17

    Hello,

    Please check if the issue persists with default WordPress theme (Twenty Fifteen, for example). This is Woocommerce configuration and you have to contact their support team.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 21, 2015 at 09:57

    Hello,

    Unfortunately we can’t tell you the exact date of a new release. Meanwhile you can revert back to the old theme version if you have a back up of your site.

    Does woocommerce backend issue persist with default WordPress theme?
    Pleas check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 21, 2015 at 09:24

    Hello,

    I’ve added this code in functions.php of the child theme:

    function remove_parent_functions() {
    remove_shortcode('share', 'etheme_share_shortcode');
    add_shortcode('share', 'etheme_share_shortcode_child');
    } 
    
    add_action('init','remove_parent_functions');
    
    function etheme_share_shortcode_child($atts, $content = null) {
    extract(shortcode_atts(array(
    		'title'  => '',
    		'text' => '',
    		'tooltip' => 1,
    		'class' => ''
    	), $atts));
    	global $post;
    	if(!isset($post->ID)) return;
        $html = '';
    	$permalink = get_permalink($post->ID);
    	$tooltip_class = '';
    	if($tooltip) {
    		$tooltip_class = 'title-toolip';
    	}
    	$image =  etheme_get_image( get_post_thumbnail_id($post->ID), 150,150,false);
    	$post_title = rawurlencode(get_the_title($post->ID)); 
    	if($title) $html .= '<span class="share-title hidden-xs">'.$title.'</span>';
    	$html .= '
    		<ul class="menu-social-icons '.$class.'">
    			<li>
    				<a href="https://www.linkedin.com/company/bottelier-kitchen-&-bath-n-v-" class="'.$tooltip_class.'" title="'.__('LinkedIn', ETHEME_DOMAIN).'" target="_blank">
    					<i class="ico-linkedin"></i>
    					<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
    							<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
    					</svg>
    				</a>
    			</li>
    
                   <li>
                        <a href="https://twitter.com/bkbcuracao" class="'.$tooltip_class.'" title="'.__('Twitter', ET_DOMAIN).'" target="_blank">
                            <i class="ico-twitter"></i>
                            <svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
                                    <circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
                            </svg>
                        </a>
                    </li>
       
       			<li>
    				<a href="https://www.facebook.com/CuracaoBKB" class="'.$tooltip_class.'" title="'.__('Facebook', ETHEME_DOMAIN).'" target="_blank">			
    				<i class="ico-facebook"></i>					
    				<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">							
    				<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
    					</svg>
    				</a>
    			</li>
    			<li>
    				<a href="https://www.youtube.com/CuracaoBKB" class="'.$tooltip_class.'" title="'.__('Youtube', ETHEME_DOMAIN).'" target="_blank">					
    				<i class="ico-youtube"></i>					
    				<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">							
    				<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
    					</svg>
    				</a>
    			</li>
    			<li>
    				<a href="mailto:eugene@bkbcuracao.com?subject=Welcome To Beyond Kitchen and Bath &body=Check%20this%20out:%20'.$permalink.'" class="'.$tooltip_class.'" title="'.__('Mail To Friend', ETHEME_DOMAIN).'" target="_blank">
    					<i class="ico-envelope"></i>
    					<svg width="38" height="38" xmlns="http://www.w3.org/2000/svg" class="circle">
    							<circle cx="19" cy="19" r="18" fill="rgba(255,255,255,0)" stroke="#000000"></circle>
    					</svg>
    				</a>
    			</li>
    		</ul>
    	';
    	return $html;
    }

    Please check share icons now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 21, 2015 at 09:13

    Hello,

    I’ve edited the code in your child style.css file:

    .ico-sum {
        width: 18px;
        height: 21px;
      /*  background: transparent url("https://www.8theme.com/demo/royal/wp-content/themes/royal/images/sprite/icons.png") no-repeat scroll 0px 0px; */
        display: block;
        top: 0px;
    }
    .cart-bag .ico-sum::before {
       content: "\f07a" !important;
        font-family: FontAwesome;
        font-size: 30px !important;
        top: -18px !important;
        left: -20px !important;
        border-color: transparent !important;
    }

    Please check cart icon now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 21, 2015 at 08:41

    Hello,

    I checked your site and didn’t see any issues with the slider too. Please view the screenshot:
    http://storage4.static.itmages.com/i/15/0721/h_1437464136_8398205_2000553e11.png
    Could you please check it in another browser?
    Does it persist on all mobile devices?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 21, 2015 at 08:32

    Hello,

    I’ve created static block “Start your free trial” in wp-admin panel > Static Blocks and added 8theme – Static Block widget into “Footer 2” area in Appearance > Widgets. Now the block is shown on all pages and you can remove it from your other pages. The block will be shown in footer area.
    Please check now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 20:32

    Hello,

    Are you getting any errors on the Checkout page?
    Please show us a screenshot of the issue.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 20:19

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 20:15

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 20:13

    Hello,

    You need edit the file wp-content/themes/blanco/woocommerce/content-product.php on line 54 and replace $woocommerce->get_image_size with wc_get_image_size.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 19:12

    Hello,

    I’ve just checked “Add to Cart” button on your home page and a product has been added to the cart successfully. You can check it in the cart widget in the header:
    http://storage3.static.itmages.com/i/15/0720/h_1437415934_8376689_0309f35658.png
    Please clear browser cache and check once again.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 19:08

    Hello,

    Sorry, but I don’t see any issues with images on single product pages:
    http://storage2.static.itmages.com/i/15/0720/h_1437415680_5503668_a1a1e3ce06.png

    They are not cropped.
    Please provide a direct page link and show a screenshot of the issue.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 19:02

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 19:01

    Hello,

    You added CSS class “menu-column1” for “The work” menu item that’s why one column was shown. I’ve changed it to “menu-column5”. Please check “The work” drop down menu now.

    I’ve added “Health Articles” category as a submenu for “The work” parent menu item and it has been saved successfully.
    Please check.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:50

    Hello,

    That text can be found in WPML > String Translation:
    http://storage4.static.itmages.com/i/15/0720/h_1437414607_6865868_52cfa0033f.png
    Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:46

    Hello,

    Your images have different dimensions. You should upload them with the sizes 1425px × 1900px as your image http://moneteseub.cluster003.ovh.net/wp-content/uploads/pingo_ok1.jpg has.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:43

    Hello,

    Ok, we won’t reupload the theme. Please let us know once you get a reply from your hosting provider.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:40

    Hello,

    Please provide us with FTP login details to be able to connect to a server via FTP. We need FTP host, FTP username, FTP password.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:38

    Hello,

    Sorry, but your query is unclear.
    Please clarify your issue with more details and show us screenshots.
    Also provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:36

    Hello,

    We’re glad you’ve fixed the problem.

    Let us know if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:36

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:35

    Hello,

    I’ve replaced “WooRecent Products” element with “Products” element in Visual Composer editor on your home page.
    Please check it now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:32

    Hello,

    I’ve checked your site in desktop and mobile variants and it’s shown fine:
    http://storage3.static.itmages.com/i/15/0720/h_1437413524_9106226_aa53d52459.png
    http://storage4.static.itmages.com/i/15/0720/h_1437413565_2534683_6c9bbafb38.png
    Please clear your browser cache and check the site again. Also try to check with different Internet provider.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 18:16

    Hello,

    I’ve changed permissions to 777 for “uploads” folder in wp-content directory. Please check your product category page now. Clear your browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 17:03

    Hello,

    Please give us access to wp-admin panel.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 17:02

    Hello,

    You don’t need to edit original style.css file. You need create custom.css and write the code for the elements you want to style.
    How to create custom.css you can watch in this tutorial
    To fix the issue with menu please add this code in custom.css file:

    .menu-spanish-container {
       float: none !important;
    }

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 16:49

    Hello,

    I’ve enabled responsive design again and fixed the issue with featured image. The problem was you selected to show 4 products in a slider on mobile device in Products element settings on your home page. I’ve changed it to 1 product. Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 16:41

    Hello,

    Are you talking about this video background http://storage2.static.itmages.com/i/15/0720/h_1437406877_8377413_466e326fee.png ?
    I’ve checked it in Firefox and it’s working fine.
    Please make sure your browser is up to date.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 16:39

    Hello,

    Please take our apologies.
    We’ll contact our developers regarding this problem.
    Once there is an update from them we’ll let you know.

    We’re very sorry for such troubles.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 16:35

    Hello,

    Concerning the page https://www.puredogfood.com/my-account/ you have to contact Woocommerce support team.
    To change “WordPress” text in email header you need edit the file wp-content/themes/legenda/framework/theme-functions.php (line 1229) and change get_bloginfo('name') to the text you need.

    Regards,
    Eva Kemp.

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Viewing 30 posts - 13,141 through 13,170 (of 31,382 total)
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